Amazon do indeed offer their 30 day money back guarantee on fulfilled by Amazon items but similar protections apply for any online purchase.
The distance selling regulations allow you to return new items within 14 days of receiving them no matter who the retailer is.
Amazon have always been great to deal with and they still are, (irrespective of the current legislation), and previously while the Distance Selling regulations were in force it was clear cut for all online retailers.
Unfortunately, not all retailers are as easy to deal as Amazon are especially since the current UK Conservative Government Cancelled the Distance Selling Regulations and they brought in the Consumer Rights Act 2015.
The Distance Selling Regulations was effectively a copy of the EU legislation. - (as usual, all of the good legislation tended to come out of the EU and all of the [censored] came out of Westminster).
The new legislation is similar regarding online sales but a potential problem with the new legislation could be a clause called "Excessive Handling" which some smaller retailers may try to use to negate a persons statutory rights.
I mention this because a couple of days ago my finger was hovering over the buy button for a Billion 8900ax 2400 that was in the basket for a company called Broadbandbuyer.com, (who do seem to be a reasonable company), but who had a very unreasonable Terms and Condition that I was quite uncomfortable with in that they take the view that if you open the router box you are considered to have, (in their view), to have excessively handled the router and you will not be given and full refund if you find that its performance is inadequate and you return the router to them. - (It's ridiculous it is like buying clothing online and trying it on to see if it fits to discover that taking out of the bag is excessive handing and would not pass scrutiny as T&C cannot be used to negate a persons statutory right but who want the potential hassle).
I am presently checking how the Fritzbox 7530 performs on my line and up to now it has been a bit of a disappointment with regard to line speed but the DLM reset has not yet been properly carried out. - (It is presently much worse than the Sky Q Router regarding speed but time will tell when things settle down). - That said; right now the internet speed is certainly not impressive.
If the Fritzbox 7530 does eventually come good I am considering adding a Fritzbox Mesh System, (based on a Fritzbox 7590), as I like the idea of the main router controlling it all but that is unlikely if the internet speed is down the toilet.
I have looked at a number of mesh systems, (including the Linksys Velop Tri-Band Whole Home Mesh System), that fulfils my wife's criterion of neat items and could be used with another router if it only operates as somewhat expensive access points.
I am also considering an older model of router with a fast Broadcom Chipset to handle the line and home plugs and mesh system to hand the wireless but I am not sure what older routers would fit the bill.
Amazon do not presently sell the Billion 8900ax 2400, if they did I would get one from them as it would probably be OK..
I suspect that the Asus DSL AC88U would also be reasonable and since another large retailer does have the Asus DSL AC88U, in stock, for £199 that may be a way to go.
It is difficult to decide what to choose; especially with the presents Fritzbox line speed being so poor.
Edited by Fido (Tue 25-Jun-19 23:50:40)