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Standard User alcockell
(newbie) Wed 16-Feb-11 06:33:45
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Re: Throttled Torrent Speeds


[re: Eclipsestaff] [link to this post]
 
I VPN into work periodically - Citrix Access Gateway/Citrix Online Web plugin/SecureID authentication.

I haven't tested this year - but I trust the throughput hasn't been affected...
Standard User bluebirdsmike
(newbie) Tue 22-Feb-11 22:02:34
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Re: Throttled Torrent Speeds


[re: alcockell] [link to this post]
 
Hi,

I have been experiencing general speed issues over the last week or so. They seem to have settled down but I've noticed my torrents are throttled. I phoned customer support today and was told the package - Business Option 1 - had always been throttled. Is that the case? I'm sure it's not. Is there any way around it? The throttling seems to be released at 11pm???
ISP Representative Eclipsestaff
(isp) Wed 23-Feb-11 13:41:50
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Re: Throttled Torrent Speeds


[re: bluebirdsmike] [link to this post]
 
In reply to a post by bluebirdsmike:
Hi,

I have been experiencing general speed issues over the last week or so. They seem to have settled down but I've noticed my torrents are throttled. I phoned customer support today and was told the package - Business Option 1 - had always been throttled. Is that the case? I'm sure it's not. Is there any way around it? The throttling seems to be released at 11pm???


Hi bluebirdsmike,

I can confirm that Torrents are throttled over the Business Option 1.

Sorry for any inconvenience.

Andy

eclipse internet - now 15 years old!
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User bluebirdsmike
(newbie) Wed 23-Feb-11 13:52:41
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Re: Throttled Torrent Speeds


[re: Eclipsestaff] [link to this post]
 
Thanks for the info. Is the throttling time specific? There definitely seems to be a change at 11pm
ISP Representative Eclipsestaff
(isp) Mon 28-Feb-11 16:48:30
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Re: Throttled Torrent Speeds


[re: bluebirdsmike] [link to this post]
 
Hi mike,

Sorry for the delay in coming back to you on this,

P2P is "de-throttled" from 11 - 8.

If you have any other questions, it may be worth while passing me your account details so I can have a look over your account as well.

Andy

eclipse internet - now 15 years old!
- Eclipse Line Rental - Now available to existing customers.
- The Eclipse Referrer Scheme. Recommend Eclipse and earn up to £80!

Eclipse Website | Twitter
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User bluebirdsmike
(newbie) Mon 28-Feb-11 19:56:55
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Re: Throttled Torrent Speeds


[re: Eclipsestaff] [link to this post]
 
I was under the impression that this package was completely unlimited and I'm sure I've experienced normal P2P speed in the day. Is it a recent change to the package to throttle in the day and evening. Is there anyway the dethrottled period can be increased? I've been considering due to cost changing provider but I've resisted due to being happy with the service but this throttling is a big negative. My account is na179331 Can you help? The package I was looking at was with Orange - £ 21.50 including Line Rental
Mike
Standard User servacom
(newbie) Tue 01-Mar-11 23:05:26
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Re: Throttled Torrent Speeds


[re: Eclipsestaff] [link to this post]
 
This is a new 'change', P2P was not throttled in the past. I have contacted customer support about this in the past and the issue went away (perhaps testing).

Occasionally various downloads using P2P are needed during the working day and when they are, they are required promptly.

Do these restrictions apply to the Home Select package too?
Standard User servacom
(newbie) Thu 03-Mar-11 22:52:20
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Re: Throttled Torrent Speeds


[re: servacom] [link to this post]
 
I have just tested before 11PM and I am not throttled after setting the profile to Downloader yesterday.
I will test during the day tomorrow as well.
Standard User servacom
(newbie) Fri 04-Mar-11 13:52:35
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Re: Throttled Torrent Speeds


[re: servacom] [link to this post]
 
I have tested just now and P2P download speeds are still good.
I can't see how they can be throttled unless the profile is restricting speeds. Set the profile to Downloader to test that is not the issue.
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