Ive been a customer of Eclipse Internet for some 8 years and for most of that time Ive been happy with the service. In the good old days I use to get download speeds of up to 2.7 mbps which I was very happy with.
The problems started about a week ago when my connection speeds suddenly dropped (I live 6 miles away from the exchange which means speeds will never be fast here but up to around 2 megs if lucky). I phoned techinical support who were very useful and suggested I should get a new router and filter as that could be the problem. So the next day I got a brand new ADSL2 and filters and its working fine (despite having to spend at least £60) to get it.
At that time I was on a test profile so my download and upload speeds were on average (0.46 and 0.72). I was then told I needed to change my account as was using an old Flexi 1000 one so I had no choice and got Home Starter X (its actually a bit cheaper). Within 48 hrs my profile was regraded and I was going to get speeds of around 1-2megs.
No surprise nothing has changed my whole internet experience is now pretty dissapointing and it takes long time to download anything and I cant watch any videos or newsbroadcasts on the net. A 89meg download for instance takes up to 2 hrs to download (no super fast connections here). I sent another ticket to eclipse and within 2 days they came back saying ive got a connection speed of 2.7mbps but the speedtests ive down the average download speed is 0.1 to 0.7 mbps so still not very happy about this. For the first time in many years im thinking of leaving eclipse as I cant live with these speeds anymore which is a shame as really do like eclipse as they have offered me great service for many years.
Im on an ADSL2 connection which is not wireless.
Can anyone help me with this problem? I have contacted technical support again with all the speedtest details
Please find below latest thinkbroadband result:
Current Speedtest Result