For about 1.5 to 2 months my line has gone from 1.8MBs/110KBs to 300KBs/100KBs. I've contacted Eclipse support on many occasions and they've been o.k. I've done all their required resets, mtu changes etc etc. I've tested my own end with a LAN tester to make sure the cables and jack plugs were working ok, which they are. My network is a simple one; cat5e cable from PC straight to the modem/router, then rj11 cable to Microfilter faceplate in the NTe5 mastersocket. So my network is separate from the phone line (orange wire disconnected).
And I've found no faults at my end what so ever.
Thomson 546 v6 Firmware 184.108.40.206
Line Attenuation (Up/Down) - 10.0 / 18.0 db
SNR Margin (Up/Down) - 11.0 / 29.5
When the line appears to be working, the SNR Margin is as follows; 6.5/3.5. With these numbers the line becomes very unstable. SNR Margin that is stable is 6.0/6.0.
I also notice the OUPUT Power goes from 12 down to11.5 or 9.5. The last 2 numbers immediately show me there is a problem.
Also the default gateway either starts with 82.153 or 91.84. Are these 2 separate networks. Am I being shoved over to a slower connection because I'm not on a business line?
As this is not an EU fault, and after completing the tests, which I faithfully send in. I'm asked if I want a BT engineer to look at the local exchange. What has that to do with me? I'm paying Eclipse for a connection and as the fault isn't their end (?) or mine. Then they should conclude that it is a fault with BT equipment and therefore Eclipse should call BT to fix the problem.
Can an Eclipse rep get this sorted, otherwise what's the point in having a connection that will do 14Mbs easily. And paying £21 per month, when I could be paying a 3rd of the price for the same speed with another ISP. Granted the customer service/speed with other companies are a joke, but at least I would know that beforehand. Not to say the Eclipse CS is a joke, because it isn't.
Is this an Eclipse problem or a BT problem? Either way, this should have been sorted weeks ago!