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Standard User Bobby_Valentino
(fountain of knowledge) Tue 15-May-12 20:36:04
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Re: 80/20mbps FTTC Plans?


[re: Ripley] [link to this post]
 
Any update Eclipse??

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ISP Representative Eclipsestaff
(isp) Wed 16-May-12 12:55:49
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Re: 80/20mbps FTTC Plans?


[re: Bobby_Valentino] [link to this post]
 
I know its something that's being worked on, however I don't have have an ETA for you (or any other details around how it'll look). I've emailed the people involved to see if I can get something semi-official for you.

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Edited by Eclipsestaff (Wed 16-May-12 12:58:51)

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Bobby_Valentino
(fountain of knowledge) Sat 28-Jul-12 22:30:34
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Re: 80/20mbps FTTC Plans?


[re: Eclipsestaff] [link to this post]
 
In reply to a post by Eclipsestaff:
I know its something that's being worked on, however I don't have have an ETA for you (or any other details around how it'll look). I've emailed the people involved to see if I can get something semi-official for you.

Any update?

My Broadband Speed Test


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Standard User Bobby_Valentino
(fountain of knowledge) Fri 26-Oct-12 11:57:16
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Re: 80/20mbps FTTC Plans?


[re: Bobby_Valentino] [link to this post]
 
In reply to a post by Bobby_Valentino:
In reply to a post by Eclipsestaff:
I know its something that's being worked on, however I don't have have an ETA for you (or any other details around how it'll look). I've emailed the people involved to see if I can get something semi-official for you.

Any update?

Update!?!?!?

My Broadband Speed Test
Standard User cheshire_man
(knowledge is power) Sun 28-Oct-12 10:41:57
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Re: 80/20mbps FTTC Plans?


[re: Bobby_Valentino] [link to this post]
 
The lack of any response reflects my increasing view that Eclipse Customer Service has gone downhill in the last few months frown.

I've no idea why, perhaps it's cost pressures, perhaps a reduction in staff.

My monthly 'Rate Your Provider' on TBB has inevitably reflected this of late.

Very sad.

Tony
ISP Representative Eclipsestaff
(isp) Tue 30-Oct-12 11:17:44
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Re: 80/20mbps FTTC Plans?


[re: Bobby_Valentino] [link to this post]
 
I'm sorry for the delay in getting back to you.

We are currently waiting for confirmation of the release date for our 80/20 FTTC offering, as soon as this has happened we will let you know.

With regards to the lack of updates on this forum, I can only apologise. Emails, tickets and twitter (@eclipsecare & @eclipseinternet) are monitored regularly, and are our preferred method of contact - however I will endeavour to keep a much closer eye on here.

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User nuke_me
(committed) Sun 18-Nov-12 07:56:40
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Re: 80/20mbps FTTC Plans?


[re: cheshire_man] [link to this post]
 
I've started looking at other companies now for there 80/20, for example plusnet there deals are looking very interesting now.
With there pricing and speeds on eclipse atm, something needs to be done to get me to stay at eclpise for much longer, been on eclipse for 8 years now, so stop dragging your feet.

eclipse internet
ISP Representative Eclipsestaff
(isp) Wed 21-Nov-12 15:29:30
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Re: 80/20mbps FTTC Plans?


[re: nuke_me] [link to this post]
 
We are currently in the process of developing our 80/20 product to ensure that it meets the requirements of our customers both now and in the future. We will be confirmed the launch date for the product as soon as we can but we do not want to provide a date that we are unable to stick too. We will be putting this date public via our social channels as soon as we have it firmed up. Please do feel free to contact us direct if you would like to discuss further.

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User EmjayNet
(newbie) Mon 26-Nov-12 10:01:05
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Re: 80/20mbps FTTC Plans?


[re: Eclipsestaff] [link to this post]
 
You make it sound like you working hard to introduce a new and intuitive service, when in reality this is a product every major FTTC provider/reseller already has.

Just what is it that’s requires Eclipse so much more time to figure out something that all your competitors have already introduced, and for the same price or slightly cheaper than your 40meg service. Just what is your policy for customer retention!!!

Eclipse is so far behind the times and out of touch with your customers. The name is starting to sound right “Eclipse, hiding in the shadows, afraid to step into the light!”
Standard User 5km
(knowledge is power) Wed 28-Nov-12 20:50:21
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Re: 80/20mbps FTTC Plans?


[re: EmjayNet] [link to this post]
 
[like]

Eclipse don't even upgrade people to 21cn automatically even though this is cheaper than 20cn at wholesale.

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