I have recently migrated from Orange ADSL to Eclipse FTTC. It has been six days since BT installed the FTTC and I have never managed to get a connection.
Eclipse can see that my modem has sync. I have tried my own account, an Eclipse test account and bt_test. I have tried configuring PPPoE from the router supplied by Eclipse. I have also tried a dial-up PPPoE connection from a PC connected directly to the BT VDSL modem. A second BT engineer spent 1.5 hours here on Saturday, running diagnostics and checking the cabinet, replacing the modem, etc. Eclipse tech support seem competent (light years better than Orange) but they donít know what is wrong and have referred the problem back to BT again.
Eclipse says thereís nothing wrong; BT says thereís nothing wrong. No one knows. Is this a common problem when BT isnít the provider?
Is there anything else that I can try myself? I see that I can unlock my modem (Huawei Echolife HG612) and get access to the stats etc. Iím not sure that this will help and I would prefer not to change its firmware until after it works for the first time.