User comments on ISPs
  >> Eclipse Internet


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User BuckyOHare
(newbie) Thu 09-Oct-14 14:26:48
Print Post

Eclipse Business only ISP now


[link to this post]
 
Its seems that Eclipse has changed into a Business only provider. They have on the website a page saying they will be continuing to support their current residential customers. It has to be because they can no longer compete with the Sky, British Telecom, Virgin Media etc. in the residential market.

Eclipse Lightspeed Fibre
Standard User cheshire_man
(knowledge is power) Thu 09-Oct-14 21:50:19
Print Post

Re: Eclipse Business only ISP now


[re: BuckyOHare] [link to this post]
 
Very sad. I've been with them since August 2003 and had good service with only a couple of niggles. Not cheap but >99.99% solidly reliable. In March 2013 I asked for a MAC as I'd decided they were seriously too expensive but after some negotiation their retentions team offered me a 2-year deal that was most acceptable.

I wonder what they'll do next year when the 2 years is up. I'd prefer to stay, but if they won't give me a deal at least as good as the present one then I'll have to decide what to do frown

Tony
We have more and more laws, and less and less enforcement
Standard User APTMAN
(newbie) Fri 10-Oct-14 00:36:59
Print Post

Re: Eclipse Business only ISP now


[re: cheshire_man] [link to this post]
 
In reply to a post by cheshire_man:
Very sad. I've been with them since August 2003 and had good service with only a couple of niggles. Not cheap but >99.99% solidly reliable. In March 2013 I asked for a MAC as I'd decided they were seriously too expensive but after some negotiation their retentions team offered me a 2-year deal that was most acceptable.

I wonder what they'll do next year when the 2 years is up. I'd prefer to stay, but if they won't give me a deal at least as good as the present one then I'll have to decide what to do frown


+!
I'm in the same boat, I also did what you did and got a good deal but if we ever get FTTC I was going on there home fibre product, but it looks like that's gone.
Sad times.


Register (or login) on our website and you will not see this ad.

Standard User cheshire_man
(knowledge is power) Fri 10-Oct-14 08:15:51
Print Post

Re: Eclipse Business only ISP now


[re: APTMAN] [link to this post]
 
Our exchange and my cabinet is FTTC but as the cab to exchange distance is less than half the cab to my home distance, the benefit would be relatively small, perhaps a max of 12Mbps compared to around 9Mbps and as I don't stream or watch virtually nothing on-line I see no need for fibre.

Tony
We have more and more laws, and less and less enforcement
Standard User Suzi
(eat-sleep-adslguide) Fri 10-Oct-14 11:15:52
Print Post

Re: Eclipse Business only ISP now


[re: BuckyOHare] [link to this post]
 
They didn't even let us know. This is the first I've heard of it. Thanks for posting about it though, BuckyOHare. Better to read it here than to see their new business friendly website.

I'm gutted, to be honest. I intended to get fibre with them at some point, but it looks like that won't be happening now. I think my contract runs out in November. at which point I'll have to figure out where to go. I'd prefer to jump ship myself than eventually end up being pushed.

Such a shame though. As cheshire_man said, they were reliable even if they were on the pricey side. I guess it's time to read up on what the other ISPs are like. frown
Standard User cheshire_man
(knowledge is power) Fri 10-Oct-14 12:45:45
Print Post

Re: Eclipse Business only ISP now


[re: Suzi] [link to this post]
 
The only reason I can think of for them not informing their domestic users is that want to try to imply that nothing has changed, that they will continue to offer exactly the same service etc. as they have in the past. Perhaps they saw it as a case of heads they lose, tails we win.

Whether or not that is the case it still seems insensitive not to tell their home users and is liable to cause more concern than giving them a categoric assurance.

Tony
We have more and more laws, and less and less enforcement
Standard User BuckyOHare
(newbie) Fri 10-Oct-14 14:52:24
Print Post

Re: Eclipse Business only ISP now


[re: cheshire_man] [link to this post]
 
It is sad i have been with them since August 2004 first with ISDN and then DSL, I had a 2 year deal as well because of the length of time I had been a customer, when I moved house I found that my connection was very bad went from a Rural area with an 8mbps connection to a Town with only a 1.7mbps connection, but luckily new house was in an FTTC enable area and they waived all the waiting periods and installed my current FTTC connection in under 10days which I thought was a good service. But I am looking at other ISP's now because they are just to expensive and can we rely on them to provided high quality customer support to residential customer when they are now focusing the company into providing business only services.

Eclipse Lightspeed Fibre

Edited by BuckyOHare (Fri 10-Oct-14 15:04:41)

Standard User cheshire_man
(knowledge is power) Fri 10-Oct-14 16:08:39
Print Post

Re: Eclipse Business only ISP now


[re: BuckyOHare] [link to this post]
 
I must admit that in 11 years I've never phoned or needed to phone Customer Support for technical problems. A few years ago I had a couple of issues with Eclipse billing for a neighbour but that got sorted, so I've no real idea of how good or otherwise their technical support is.

Clearly as my 2 years is up in February next I'll be contacting them beforehand to see what options are available.

Tony
We have more and more laws, and less and less enforcement
Standard User cheshire_man
(knowledge is power) Wed 15-Oct-14 19:42:31
Print Post

Re: Eclipse Business only ISP now


[re: cheshire_man] [link to this post]
 
replying to self for convenience

I see at the foot of Eclipse's home user's page a tweet
We’re still offering connections to new home customers through our customer service team, coupled with the same great service.
I don't subscribe to Twitter so unable to follow the Eclipse tweets but this could imply they're still taking on new home users albeit not via on-line application.

Tony
We have more and more laws, and less and less enforcement
Standard User APTMAN
(newbie) Thu 16-Oct-14 00:34:28
Print Post

Re: Eclipse Business only ISP now


[re: cheshire_man] [link to this post]
 
Well I do not have a twitter account but I can still read there tweets.
Standard User APTMAN
(newbie) Thu 16-Oct-14 14:16:34
Print Post

Re: Eclipse Business only ISP now


[re: BuckyOHare] [link to this post]
 
Taken from a tweet,
----------------------------------------------------------------------------
Eclipse Internet ‏@EclipseInternet

We’re still offering connections to new home customers through our customer service team, coupled with the same great service.

--------------------------------------------------------------------------

Yes but what price, in a email to me they said they have always been business isp. !
Administrator MrSaffron
(staff) Thu 16-Oct-14 15:31:35
Print Post

Re: Eclipse Business only ISP now


[re: APTMAN] [link to this post]
 
Well given no sign of packages on website we removed all the home packages from their listings.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mrchod
(newbie) Mon 20-Oct-14 21:16:18
Print Post

Re: Eclipse Business only ISP now


[re: MrSaffron] [link to this post]
 
Interesting. So this may be why they've started to royally screw with my service over the last 6 months.

Up until then I had a great internet connection. I paid a huge premium for it though £64 a month for unlimited and 40Mbps down and 10Mbps upload. But for 6 months they've metered my account to 10% of that capacity at peak times. I now see a lot of buffering where previously I had none.

I know they're metering it because I did a fair few speed tests BT Wholesale and Ookla and when I confronted them about it over their ticketing system they responded thus:

Extremely poor performance

(Call Transferred) Thank you for contacting technical support

Sorry to hear you have been experiencing issues with your connection speed

Yes, like many other ISPs we use a traffic management system to help us manage our network. All our Broadband customers share the same network, so we need to make sure that everyone receives a fair and consistent level of service.

We’ve designed our system to be as unobtrusive as possible. It only applies temporary speed restrictions to connections that use an excessive amount of bandwidth at peak times.


For the money I'm paying I wouldn't have thought it fair to limit my connection to the same extent as users paying less also get throttled down to. But they seem to think that being fair means everyone gets the same [censored] performance regardless of what you pay. So I may as well have signed up for their cheapest offering.

So much for them going the route of business only. Until I recently I would have used Kcom (Eclipse) as they are on the Government procurement scheme - now I won't even give them the chance.

When March comes it's off to yet another ISP to see if I can get closer to getting value for money - because Eclipse sure ain't.

Speed Test Results

Edited by mrchod (Mon 20-Oct-14 21:41:46)

Standard User SpooRancher
(newbie) Mon 20-Oct-14 22:47:20
Print Post

Re: Eclipse Business only ISP now


[re: mrchod] [link to this post]
 
In reply to a post by mrchod:
Interesting. So this may be why they've started to royally screw with my service over the last 6 months.


Very interesting to hear from someone else getting the same heavy throttling that I'm seeing,

It's also interesting to see that Eclipse now admit to traffic shaping. My long, long, long interactions with technical support could never get them to own up to that - it was always "you seem to get issues when our system is under heavy load".

As for them only throttling people who make heavy use in peak hours - that's rubbish. I don't make heavy use at all - most days it's web browsing. I think it's more likely that they heavily throttle their domestic customers to give their business users better performance.
Standard User BuckyOHare
(newbie) Wed 22-Oct-14 22:24:55
Print Post

Re: Eclipse Business only ISP now


[re: SpooRancher] [link to this post]
 
Your not alone in being heavily throttled I have had the same experience lately and not just at peak times but even between what is supposed to be the unlimited time period of 11pm to 9am. When I complained about it I got the same response about metering in peak periods when I challenged that by saying it also happened outside peak periods they tried the usual its your modem / router / equipment line, but suddenly the traffic management seems to have stopped in non peak periods.

I am still wondering if because they have essentially dropped advertising home connections whether its enough to be able to get out of the rest of my contract so I can migrate to a cheaper ISP.

I have also noticed that they don't seem to be monitoring this forum any more

Eclipse Lightspeed Fibre
Standard User SpooRancher
(newbie) Wed 22-Oct-14 23:00:46
Print Post

Re: Eclipse Business only ISP now


[re: BuckyOHare] [link to this post]
 
In reply to a post by BuckyOHare:
I am still wondering if because they have essentially dropped advertising home connections whether its enough to be able to get out of the rest of my contract so I can migrate to a cheaper ISP.


They agreed that the service I was getting was so bad that they'd let me end the contract early with no penalty (I haven't left them yet for various reasons).

They are getting even worse now by the day - I get unthrottled at around 0800 in the morning, but from 0900 till after I go to bed it's down to 2Mbit/s per port (or less!)
Standard User kingsmeadow
(newbie) Sun 26-Oct-14 10:29:42
Print Post

Re: Eclipse Business only ISP now


[re: MrSaffron] [link to this post]
 
I contacted them about this and was informed that as of Oct 6 they stopped taken any residential orders. Existing residential customers will still be supported and can also regrade through their online portal.
Standard User sparky_paul
(experienced) Mon 27-Oct-14 18:49:29
Print Post

Re: Eclipse Business only ISP now


[re: kingsmeadow] [link to this post]
 
First I've heard of this too. Anybody know what's going on?

Is this the beginning of the end for home users?


Also, when navigating the site, I'm getting random

Service Unavailable

HTTP Error 503. The service is unavailable.


eclipse internet

Edited by sparky_paul (Mon 27-Oct-14 19:21:11)

Standard User sparky_paul
(experienced) Mon 27-Oct-14 19:00:35
Print Post

Re: Eclipse Business only ISP now


[re: sparky_paul] [link to this post]
 
Also noticed the slowdowns that others have. Never exactly fast here on this rural line, but speeds are noticeably lower during the day...

Edited by sparky_paul (Mon 27-Oct-14 19:55:04)

Standard User BatBoy
(legend) Mon 27-Oct-14 20:01:10
Print Post

Re: Eclipse Business only ISP now


[re: sparky_paul] [link to this post]
 
In reply to a post by sparky_paul:
First I've heard of this too. Anybody know what's going on?

Is this the beginning of the end for home users?
Yes. You should migrate to another ISP.


____________________________________________________________________________All_Quiet_on_the_Western_Front__________________
Standard User MrGrumpy
(eat-sleep-adslguide) Mon 27-Oct-14 22:08:37
Print Post

Re: Eclipse Business only ISP now


[re: BatBoy] [link to this post]
 
Woohooo, just popping in on a flying visit smile Eclipse were my first BB ISP back in 2001. back in the good old days when 512K was fast laugh How times have changed in the market these days.

Regards

MrG

Remember: Amateurs...built the ark.
Professionals...built the Titanic


All spelling and grammatical errors are left in on purpose
Standard User KenLane
(newbie) Tue 04-Nov-14 12:39:33
Print Post

Re: Eclipse Business only ISP now


[re: MrGrumpy] [link to this post]
 
Have just requested my MAC
Standard User cheshire_man
(knowledge is power) Thu 15-Jan-15 11:43:20
Print Post

Re: Eclipse Business only ISP now


[re: APTMAN] [link to this post]
 
Just thought I'd post an update.

Around late October/early November the daytime performance was about half my normal. But around mid-November it recovered and has been solidly normal ever since.

As mentioned earlier, given my 2-year deal was coming to an end I rang them at the beginning of January. They were happy to continue my discounted deal on an on-going monthly contract. That'll do me.

As an aside, some friends who are with Eclipse are moving home. Rang Eclipse who were only too happy to process a normal house move for them.

So for me it looks, for the moment at least, as if it's business as normal. But as now on a monthly deal I can more easily move if I really have to.

Tony
We have more and more laws, and less and less enforcement
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to