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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 10:07:23
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Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
Unfortunately ukfsn is my reseller.

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Standard User uno
(fountain of knowledge) Wed 19-Oct-11 11:36:42
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
If you're getting no joy with them, get in touch with us. We're happy to cancel the order, move you over to an IP stream service and then migrate you to the MPF product. It'll delay things a little but at least there won't be any confusion over charges.

Dealing with Enta or the reseller shouldn't be an uphill struggle and if there is anything we can do to help you avoid that - let us know.

Matt

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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 11:59:09
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
Entanet are really taking the [censored] now.

They replied and basically didn't read the right sections and denied that the section I copy and pasted from the document even existed.

I've now threatened them with ofcom if they don't buck up.

I used to think Entanet were the bees, I've been with them for 5 years, but jesus christ they're incompetent.

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Standard User RobertoS
(sensei) Wed 19-Oct-11 12:04:04
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
And Jason thinks they're right frown. Uno's suggestion looks a good idea. (You do know that uno = xilo?)

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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 12:09:19
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Re: Cease Fees on Migration to LLU


[re: RobertoS] [link to this post]
 
Yup smile

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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 12:28:26
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
Thing is there shouldn't be any confusion, it's all there in black and white in the BT Wholesale documents, just seems like they can't be bothered to look into it properly, they can't even look at the right documents when I'm referencing sections and just conclude that I'm wrong.

They're idiots plain and simple, and I'm not prepared to cause more work for yourselves just because they're incompetent.

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Edited by PiKe (Wed 19-Oct-11 12:30:31)

Standard User PiKe
(knowledge is power) Wed 19-Oct-11 12:47:53
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
And another [censored] reply:

Please be advised that under the reasons for "A cease charge will not be
raised in the following circumstances:" they all refer to the process of
migration or MAC code. As previously stated, the phrase of Cease (M) LLU
XFER P and LLU XFER PSTN CEASED shows no reference to migration thus
meaning that there will be a charge for the transfer of the connection.
Please note that the PDF document has not been attached.


Again I've emailed them back with a link to the PDF and asking for an explanation as to why if I'm wrong, Matt is wrong and BT's documentation is wrong, why they have refunded cease charges in the past.

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Standard User uno
(fountain of knowledge) Wed 19-Oct-11 13:01:33
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Re: Cease Fees on Migration to LLU


[re: PiKe] [link to this post]
 
It's ok - we don't mind.

Hopefully your persistence will make them realise that they're "doing it wrong".

Matt

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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 13:04:00
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
I wonder how many customers haven't disputed the charge.

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Standard User PiKe
(knowledge is power) Wed 19-Oct-11 13:58:14
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Re: Cease Fees on Migration to LLU


[re: uno] [link to this post]
 
Email now drafted to CISAS with my finger poised over the send button...

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