I can't really see that solving the problem
Thank you for choosing Netgear. My name is Vishnu(Expert ID:1270), and I am your support Expert today.
I understand that you are experiencing a problem of intermittent connection with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.
Here are the troubleshooting steps i recommend you to resolve your concern:
Please connect your computer wired to the router and follow the steps to reduce the MTU size on the router:
01. Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, the username is admin, the password is password (If you have changed the password then try with that password).
02. Go to WAN Setup.
03. Reduce the MTU to 1300 and apply the changes.
04. You can also try other MTU values like 1492, 1440, 1400 etc.
Please try with different MTU values and check the status.
3) Select the option “Use there DNS servers” under “Domain Name Server (DNS) Address” and enter the primary DNS as 18.104.22.168 and secondary DNS as 22.214.171.124.
4) Click on apply to save the changes.
That's what I thought. I replied back and got another suggestion to reflash the original firmware! I think um that NETGEAR'S support is not fantastic to be honest! I've disabled wireless on it and it seems to have actually cooled the router down as a consequence the disconnections seems to have calmed down a bit although not completely disappeared