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Standard User NUTTER44444
(committed) Tue 09-Apr-13 17:57:42
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Very frustrating enta/aquiss problem


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Something has been annoying me for a long time with a problem I’ll try explain. I can be downloading a torrent at full whack speed wise (well as good as I can get for my connection) Occasionally (very occasionally recently) torrents reduce to 0 and connection totally drops (Light on router turns orange and I lose my connection) infact happened this morning when nothing was downloading) the drop out's can vary between a few seconds to 5/10 minutes. PPPOA/PPPOE Makes no jot of difference.

This is a copy of a ticket I posted to aquiss support 28th of Feburary (I'm going somewhere with this I promise) wink

Having followed advice from my ticket I changed required settings on the router but i'm still having similair problems. I am wondering if anybody could advise me what could be going wrong? The disconnections are regulary reappearing again and can vary from a few seconds to about 5 minutes or so
Standard User tommy45
(knowledge is power) Tue 09-Apr-13 18:25:28
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
Something has been annoying me for a long time with a problem I’ll try explain. I can be downloading a torrent at full whack speed wise (well as good as I can get for my connection) Occasionally (very occasionally recently) torrents reduce to 0 and connection totally drops (Light on router turns orange and I lose my connection) infact happened this morning when nothing was downloading) the drop out's can vary between a few seconds to 5/10 minutes. PPPOA/PPPOE Makes no jot of difference.

This is a copy of a ticket I posted to aquiss support 28th of Feburary (I'm going somewhere with this I promise) wink

Having followed advice from my ticket I changed required settings on the router but i'm still having similair problems. I am wondering if anybody could advise me what could be going wrong? The disconnections are regulary reappearing again and can vary from a few seconds to about 5 minutes or so
Some sort of issue with enta's radius servers/ authentication issues , or the data transit from the carrier perhaps, both can cause PPP session to drop, but the router keeps sync,

Standard User NUTTER44444
(committed) Tue 09-Apr-13 18:30:12
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
In reply to a post by NUTTER44444:
Something has been annoying me for a long time with a problem I’ll try explain. I can be downloading a torrent at full whack speed wise (well as good as I can get for my connection) Occasionally (very occasionally recently) torrents reduce to 0 and connection totally drops (Light on router turns orange and I lose my connection) infact happened this morning when nothing was downloading) the drop out's can vary between a few seconds to 5/10 minutes. PPPOA/PPPOE Makes no jot of difference.

This is a copy of a ticket I posted to aquiss support 28th of Feburary (I'm going somewhere with this I promise) wink

Having followed advice from my ticket I changed required settings on the router but i'm still having similair problems. I am wondering if anybody could advise me what could be going wrong? The disconnections are regulary reappearing again and can vary from a few seconds to about 5 minutes or so
Some sort of issue with enta's radius servers/ authentication issues , or the data transit from the carrier perhaps, both can cause PPP session to drop, but the router keeps sync,


The router indeed is keeping the same speed it syncs at (currently at 2527kbps down 935 kbps ) I changed the settings on the router to ADSL1 mode (had it AUTO) that's giving me some of my fastest speeds i've had on my line for a long time but it's they damn niggling disconnections! Can I fix that or do I need to ride it out and HOPE it settles down as it's getting a little frustrating (and it's only when I am on torrents it's happening) I've got a NETGEAR DGND3700v2 if it helps

Edited by NUTTER44444 (Tue 09-Apr-13 18:35:53)


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Standard User aquiss
(fountain of knowledge) Tue 09-Apr-13 22:00:47
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
Good Evening,

If your line suddenly looses traffic and then the router light goes orange, that sounds like loss of sync, then the router retrains and up it comes again. The line could be generating alot of errors when its being pushed, thus i suspect we are seeing port errors in the PPP logs.

Can you provide a copy of the ticket number you raised with us on Feb 28th. Currently we have 0 tickets open, so from what I see you not re-raised this with us to carry further diags (we record all tests for historical patterns to be recorded).

At this stage I would say the problem is either a line issue or maybe CPE, but I need to study the case further.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User NUTTER44444
(committed) Tue 09-Apr-13 22:03:17
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Re: Very frustrating enta/aquiss problem


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
Good Evening,

If your line suddenly looses traffic and then the router light goes orange, that sounds like loss of sync, then the router retrains and up it comes again. The line could be generating alot of errors when its being pushed, thus i suspect we are seeing port errors in the PPP logs.

Can you provide a copy of the ticket number you raised with us on Feb 28th. Currently we have 0 tickets open, so from what I see you not re-raised this with us to carry further diags (we record all tests for historical patterns to be recorded).

At this stage I would say the problem is either a line issue or maybe CPE, but I need to study the case further.


Yeah sure (I done a reraise as I was having the issues again but I was aware of when you had the outage so I assumes it was down to that)

The ticket number is: 60445
Standard User aquiss
(fountain of knowledge) Tue 09-Apr-13 22:07:14
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
I have your ticket and your connection. I'm a little confused though, your PPP session is currently Online (4 days 4 hrs 44 mins 31 secs). Your PPP does not appear to be dropping, which in turn means sync would be fine too (infact the same as in Feb).

This light that is turning Orange, what is that reported to be on the Netgear?

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User NUTTER44444
(committed) Tue 09-Apr-13 22:11:21
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Re: Very frustrating enta/aquiss problem


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
I have your ticket and your connection. I'm a little confused though, your PPP session is currently Online (4 days 4 hrs 44 mins 31 secs). Your PPP does not appear to be dropping, which in turn means sync would be fine too (infact the same as in Feb).

This light that is turning Orange, what is that reported to be on the Netgear?


That's what shows on the front yep. Torrents as I say infact the whole internet just gives up the ghost (my little connection thing the square connection thingy) shows sometimes the yellow exclamation mark and for a good few minutes usually I can do nothing with the net all my messenger's also disconnect themselves and what not.
Standard User aquiss
(fountain of knowledge) Tue 09-Apr-13 22:20:21
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
Sadly you did not say what exact icon was going Orange. Any chance of advising myself and others reading what the icon is reported to be for?

It's certainly not the PPP or Sync that causing this as that's remaining in place with us, but there are other things that could be breaking down.

Is your computer connected via wireless or ethernet? Have you set DHCP (allocating of LAN IPs) to use a very short lease time? Are the network settings within your computer set to automatically obtained from the router?

The icon your reporting is when your computer has lost a link to the network.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User NUTTER44444
(committed) Tue 09-Apr-13 22:26:13
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Re: Very frustrating enta/aquiss problem


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
Sadly you did not say what exact icon was going Orange. Any chance of advising myself and others reading what the icon is reported to be for?

It's certainly not the PPP or Sync that causing this as that's remaining in place with us, but there are other things that could be breaking down.

Is your computer connected via wireless or ethernet? Have you set DHCP (allocating of LAN IPs) to use a very short lease time? Are the network settings within your computer set to automatically obtained from the router?

The icon your reporting is when your computer has lost a link to the network.


Ethernet. And settings get detected automatically I believe (I think)

http://www.extremepc.co.nz/images/81721.jpg (This is not a good image)

If you can see it right? Where the blue thing is? Up from that there is 2 green indicators. The indicator which shows a world globe underneath it that's what turns orange and that's what kills my internet basically. That will go orange for random periods before it turns green again and hey presto everything good again
Standard User tommy45
(knowledge is power) Tue 09-Apr-13 23:50:03
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
In reply to a post by aquiss:
Sadly you did not say what exact icon was going Orange. Any chance of advising myself and others reading what the icon is reported to be for?

It's certainly not the PPP or Sync that causing this as that's remaining in place with us, but there are other things that could be breaking down.

Is your computer connected via wireless or ethernet? Have you set DHCP (allocating of LAN IPs) to use a very short lease time? Are the network settings within your computer set to automatically obtained from the router?

The icon your reporting is when your computer has lost a link to the network.


Ethernet. And settings get detected automatically I believe (I think)

http://www.extremepc.co.nz/images/81721.jpg (This is not a good image)

If you can see it right? Where the blue thing is? Up from that there is 2 green indicators. The indicator which shows a world globe underneath it that's what turns orange and that's what kills my internet basically. That will go orange for random periods before it turns green again and hey presto everything good again


From looking at the users manual
That LED is for internet conectivity, not DSL sync,
So there would appear to be no loss of sync,unlikely but could be DNS servers, or some type of bug with the router or the firmware,
Or as i suggested something Enta's side radius server's I'm sure i read somewhere that a drop in PPP session isn't always visable to the isp ?

For testing purposes , if you have another router can you try that to see if you are able to re create the same problem by torrenting , if so it's unlikely to be your side

Edited by tommy45 (Wed 10-Apr-13 01:09:08)

Standard User aquiss
(fountain of knowledge) Wed 10-Apr-13 08:49:59
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
From looking at the users manual
That LED is for internet conectivity, not DSL sync,
So there would appear to be no loss of sync,unlikely but could be DNS servers, or some type of bug with the router or the firmware,
Or as i suggested something Enta's side radius server's I'm sure i read somewhere that a drop in PPP session isn't always visable to the isp ?

For testing purposes , if you have another router can you try that to see if you are able to re create the same problem by torrenting , if so it's unlikely to be your side

For clarity, this is not using Enta's radius. They are terminated on to our radius boxes for this customer. The session length length is matched, almost to the second, on the exchange side reports/diags. I believe these drops are all LAN side, rather than WAN.

Customer has previously advised us via the ticket in Feb that the drops don't just take place with torrents. I presume this is still the case. I naturally can't go into customer details, but the customer is no where near a heavy user, so it's not like anything is coming under load/heavy resources.

I agree with Tommy here that I think the next stage is checking your router firmware is current or borrow another router.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User NUTTER44444
(committed) Wed 10-Apr-13 10:22:51
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Re: Very frustrating enta/aquiss problem


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by tommy45:
From looking at the users manual
That LED is for internet conectivity, not DSL sync,
So there would appear to be no loss of sync,unlikely but could be DNS servers, or some type of bug with the router or the firmware,
Or as i suggested something Enta's side radius server's I'm sure i read somewhere that a drop in PPP session isn't always visable to the isp ?

For testing purposes , if you have another router can you try that to see if you are able to re create the same problem by torrenting , if so it's unlikely to be your side

For clarity, this is not using Enta's radius. They are terminated on to our radius boxes for this customer. The session length length is matched, almost to the second, on the exchange side reports/diags. I believe these drops are all LAN side, rather than WAN.

Customer has previously advised us via the ticket in Feb that the drops don't just take place with torrents. I presume this is still the case. I naturally can't go into customer details, but the customer is no where near a heavy user, so it's not like anything is coming under load/heavy resources.

I agree with Tommy here that I think the next stage is checking your router firmware is current or borrow another router.


To be realistic I do think it's the router causing the problems (as frustrating as it is) I have tested another connection we got with aquiss with torrents and that seems OK (and that's using a modified sky router) but you didn't hear me say that wink I think for now until I can afford to get another router i'm going to have to put up with this problem which is VERY frustrating (and a lesson learnt don't go for the most expensive router you can see it does not always work)! I got rid of a XBOX 360 to raise the cash for it too (true story)
Standard User NUTTER44444
(committed) Wed 10-Apr-13 14:31:34
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
I've decided to switch to wireless and see IF anything can improve. The same things have happened quite a few times today
Standard User NUTTER44444
(committed) Wed 10-Apr-13 21:48:04
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
Just 1 more. I have extensively tested today wireless and it seems to be working actually quite well. Obviously there is some sort of bug with torrent files/ethernet connections with this damn router somewhere (and no firmware fix available as it's the most recent version)
Standard User tommy45
(knowledge is power) Wed 10-Apr-13 22:01:12
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
Just 1 more. I have extensively tested today wireless and it seems to be working actually quite well. Obviously there is some sort of bug with torrent files/ethernet connections with this damn router somewhere (and no firmware fix available as it's the most recent version)
A couple of thoughts here, could you not swap the routers for a day or two ? or you could contact netgear support regarding this , using wireless just adds another possible cause to the list of posibilties , Depending on how long ago you purchased this router ,you may be able to return it and get a full refund or replacement router, if they will only replace with a new one of the same modle brand ect, then sell it as brand newon flea bay or become a seller on amazon uk as it's in a sealed box

Standard User NUTTER44444
(committed) Wed 10-Apr-13 22:04:05
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
I was actually thinking of getting this:

http://homeshopping.24ace.co.uk/online-exclusives/co...

(I have an account with them) but not sure what TP-LINK are like i've never heard of them
Standard User aquiss
(fountain of knowledge) Thu 11-Apr-13 07:40:26
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
TP-Link....frankly terrible CPE from what we can see, especially on longer lines. Last month TP-Link accounted for #1 for most reported faults being called in, knocking Belkin into #2.

It reminds me of when Netgear first entered the market with OEM cheap, but awful kit. The percentage of calls coming in must be way above their marketshare.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User NUTTER44444
(committed) Thu 11-Apr-13 11:45:48
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Re: Very frustrating enta/aquiss problem


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
TP-Link....frankly terrible CPE from what we can see, especially on longer lines. Last month TP-Link accounted for #1 for most reported faults being called in, knocking Belkin into #2.

It reminds me of when Netgear first entered the market with OEM cheap, but awful kit. The percentage of calls coming in must be way above their marketshare.


AH! (And as you know my line is long as it is) Won't waste my time getting it then
Standard User NUTTER44444
(committed) Tue 16-Apr-13 08:35:17
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
I submitted a report to NETGEAR asking about this. Does thos sound right? I don't want to do anything that will mess with my internet connection:

Thank you for choosing Netgear. My name is Vishnu(Expert ID:1270), and I am your support Expert today.

I understand that you are experiencing a problem of intermittent connection with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.

Here are the troubleshooting steps i recommend you to resolve your concern:

Step:1

Please connect your computer wired to the router and follow the steps to reduce the MTU size on the router:

01. Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, the username is admin, the password is password (If you have changed the password then try with that password).
02. Go to WAN Setup.
03. Reduce the MTU to 1300 and apply the changes.
04. You can also try other MTU values like 1492, 1440, 1400 etc.

Please try with different MTU values and check the status.

Please click on the link below to find the snapshots for the above steps:

http://support.netgear.com/app/answers/detail/a_id/1...

Step:2

Please connect a computer wired to the router (using a Ethernet cable) and follow the steps to change the default gateway in the router.

1) Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, enter the User name as "admin" and Password as "password" (If you have changed the password then try with that password).
2) Click on the advance section and click on the Internet setup select “NO” under the option “Does your internet connection require a login”.
3) Select the option “Use there DNS servers” under “Domain Name Server (DNS) Address” and enter the primary DNS as 4.2.2.2 and secondary DNS as 4.2.2.1.
4) Click on apply to save the changes.

I hope this resolves the problem. Please contact us again if you require further assistance.

Please do visit http://support.netgear.com for any technical queries regarding NETGEAR products.

A notice will automatically be sent to your email address when i respond to your inquiry. Please DO NOT REPLY to that email. Instead, to add additional information to your case, click No to the question "Was your problem resolved with the information provided by the NETGEAR representative above?"

If you click YES, your case will be closed and a separate email containing a survey link will be sent so you can share with us your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,
Vishnu
NETGEAR Support
Standard User tommy45
(knowledge is power) Wed 17-Apr-13 14:50:34
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
I submitted a report to NETGEAR asking about this. Does thos sound right? I don't want to do anything that will mess with my internet connection:

Thank you for choosing Netgear. My name is Vishnu(Expert ID:1270), and I am your support Expert today.

I understand that you are experiencing a problem of intermittent connection with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.

Here are the troubleshooting steps i recommend you to resolve your concern:

Step:1

Please connect your computer wired to the router and follow the steps to reduce the MTU size on the router:

01. Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, the username is admin, the password is password (If you have changed the password then try with that password).
02. Go to WAN Setup.
03. Reduce the MTU to 1300 and apply the changes.
04. You can also try other MTU values like 1492, 1440, 1400 etc.

Please try with different MTU values and check the status.

3) Select the option “Use there DNS servers” under “Domain Name Server (DNS) Address” and enter the primary DNS as 4.2.2.2 and secondary DNS as 4.2.2.1.
4) Click on apply to save the changes.
I can't really see that solving the problem

Edited by tommy45 (Wed 17-Apr-13 14:53:28)

Standard User NUTTER44444
(committed) Wed 17-Apr-13 15:02:36
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
In reply to a post by NUTTER44444:
I submitted a report to NETGEAR asking about this. Does thos sound right? I don't want to do anything that will mess with my internet connection:

Thank you for choosing Netgear. My name is Vishnu(Expert ID:1270), and I am your support Expert today.

I understand that you are experiencing a problem of intermittent connection with NETGEAR wireless router. I apologize for this inconvenience. Because we are doing this online, it might require a few email exchanges to resolve the issue. Rest assured that i will do my best to resolve your case quickly.

Here are the troubleshooting steps i recommend you to resolve your concern:

Step:1

Please connect your computer wired to the router and follow the steps to reduce the MTU size on the router:

01. Open Internet Explorer or any other browser and access the site: http://192.168.0.1 or http://routerlogin.com/basicsetting.htm. By default, the username is admin, the password is password (If you have changed the password then try with that password).
02. Go to WAN Setup.
03. Reduce the MTU to 1300 and apply the changes.
04. You can also try other MTU values like 1492, 1440, 1400 etc.

Please try with different MTU values and check the status.

3) Select the option “Use there DNS servers” under “Domain Name Server (DNS) Address” and enter the primary DNS as 4.2.2.2 and secondary DNS as 4.2.2.1.
4) Click on apply to save the changes.
I can't really see that solving the problem


That's what I thought. I replied back and got another suggestion to reflash the original firmware! I think um that NETGEAR'S support is not fantastic to be honest! I've disabled wireless on it and it seems to have actually cooled the router down as a consequence the disconnections seems to have calmed down a bit although not completely disappeared
Standard User tommy45
(knowledge is power) Wed 17-Apr-13 15:38:16
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
Are you connected to SMPF LLU like BE/02 or TT & CW or are you on a BTW 20/21CN resold Btw product ,

Standard User NUTTER44444
(committed) Wed 17-Apr-13 16:26:17
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
In reply to a post by tommy45:
Are you connected to SMPF LLU like BE/02 or TT & CW or are you on a BTW 20/21CN resold Btw product ,


Aquiss use O2 so I believe i'm connected via O2
Standard User tommy45
(knowledge is power) Wed 17-Apr-13 17:17:55
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
In reply to a post by tommy45:
Are you connected to SMPF LLU like BE/02 or TT & CW or are you on a BTW 20/21CN resold Btw product ,

Aquiss use O2 so I believe i'm connected via O2
So a router that uses a Broadcom chipset would be the best match for the line card at the exchange, (Which your telephone line is physically connected to) There maybe an issue with the LLU kit at the exchange, in particular the line card Or some type of fault with the Vlan used from the exchange kit to the carriers(Entanet's) data centre, Of course o2 will deny the existance of such a fault ,they nearley always do ,I would say a line card fault, unless there are others on the same exchange or exchanges that are in the same daisy chain

Standard User NUTTER44444
(committed) Wed 17-Apr-13 17:35:27
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Re: Very frustrating enta/aquiss problem


[re: tommy45] [link to this post]
 
These are basic line stats (it's a long line)

ADSL Link Downstream Upstream
Link Rate 2527 Kbps 935 Kbps
Line Attenuation 59.5 dB 28.5 dB
Noise Margin 6.2 dB 7.0 dB

How would I know what a broadcom chipset router is? Any particulaur brands that specialise in broadcom?
Standard User tommy45
(knowledge is power) Wed 17-Apr-13 18:39:44
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Re: Very frustrating enta/aquiss problem


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
These are basic line stats (it's a long line)

ADSL Link Downstream Upstream
Link Rate 2527 Kbps 935 Kbps
Line Attenuation 59.5 dB 28.5 dB
Noise Margin 6.2 dB 7.0 dB

How would I know what a broadcom chipset router is? Any particulaur brands that specialise in broadcom?


There are quite a few broadcom based routers out there, prices from cheap to expensive, The netgear DG834 V4 G is a cheap basic wireless router , TP link do some broadcom based routers, then you have Billion (7700n & 7800n )and a few other brands so they are quite popular , I think the TPlink one that you refered to earlier may have a broadcom chipset, well according to a few web sites it does,
But chipset compatibility is only part of the solution, It's things like how well a router is able to handle lots of connections at the same time, how user friendly it is for stuff like port forwarding etc , and what you need it to be able to do , like is wireless important or not, if not then you will make a saving by choosing a wired version such as the billion 7800 which can be purchased a lot cheaper than it's wireless variant

Standard User GarryJones
(newbie) Wed 01-May-19 20:07:59
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buy wireless routernow *DELETED*


[re: NUTTER44444] [link to this post]
 
Post deleted by MrSaffron
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