Ah finally! Some response from UKFSN. It seems that you are unwilling to reply to your customers directly, but will reply when you have some publicity in an online forum which comes up second in Google after searching UKFSN.
That is not true. While I did not reply to all of your emails I did reply to the substance in them in several replies.
Furthermore I emailed you twice in June to notify you that your standing order would no longer be valid and that you should cancel it.
You've ignored a LOT of my emails. For example, the one on the 2nd July asking to switch to another service and the reminder on the 15th July. They were completely ignored, not "replied to in substance".
You did say that the standing order would no longer be valid. However, you also said that you would be in contact shortly to arrange a new payment method. You didn't get in touch. I sent you an email when my payment was rejected on the 17th July (and then another reminder on the 5th August) to ask about payment. You ignored both. I tried to phone but there was no answer.
You finally got around to sending me an invoice on the 10th October, months after I asked about payment. Why should I be inconvenienced by being expected to pay a large sum months after I did everything I could to pay on time? And with absolutely no information about what was happening in that period?
Again this is not true. I have replied to you although not to every email as that would simply be repeating myself. After admitting that you owe UKFSN money - and confirming that by stating that you tried to send payment, albeit by a method you had been notified was not valid, you have refused to actually pay the debt.
I haven't admitted I owe UKFSN money -- according to your "Terms and Conditions":
6. We shall respond promptly to any communication we receive from you.
I don't believe you have held up your part of the contract.
However I'm willing to negotiate - starting with an explanation/apology of why your communication has been so terrible.
You appear to have removed the DNS records from the domain I have registered with you, which means my emails over the last weekend have not been received. I'm not sure if this is an error on your part or if you are attempting to hold me hostage by removing data from a separate service I have paid you for. In any case please stop, this is highly unreasonable.
If you would like to reply to me outside this forum my usual email address won't work unless you restore my DNS records.
Your connection was not supplied by or through Entanet. You know this so I am wondering at your motivation in posting to this particular forum.
I had forgotten my service was no longer supplied through Entanet. Still, this information about your idea of customer service is probably of interest to other UKFSN customers who are supplied through Entanet.