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Standard User zebulon
(newbie) Thu 30-Jan-14 09:51:57
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UKFSN: Where are you? Please answer your emails!


[link to this post]
 
Hi,

I am posting this because I try to be in touch with Jason from UKFSN, who has not answered my emails since the end of December, despite posting in this forum.

I have moved home beginning of January and requested line and ADSL termination mid-December. Note that I paid my dues for January inclusive, so there is no payment dispute there, and am entitled to terminate my contract with 1 month notice. Following many emails asking to acknowledge my termination request, Jason finally asked me to confirm by email on the 28/12/13, which I did on the 29/12/13. I have asked him to confirm termination a dozen of times by email during January. However, since the 28/12/13, I have never received a reply.

And indeed, I have received since several reminders to pay February, which should not be due. Despite numerous attempts to contact him (using all known email addresses @ukfsn, 4 in total), I have not received a reply so far. The phone does not answer either.

If ukfsn/Jason reads this, could you please take 5 minutes to acknowledge my correspondence and end your requests for payment.

Best regards,
Invoice #30001565

Edited by zebulon (Thu 30-Jan-14 11:12:30)

Standard User professor973
(experienced) Thu 30-Jan-14 11:28:13
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Avoid this waster -Go straight to Enta to sort it.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User zebulon
(newbie) Thu 30-Jan-14 11:41:03
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Re: UKFSN: Where are you? Please answer your emails!


[re: professor973] [link to this post]
 
Actually I am not sure I am with Enta, as far as I know. I am on the old ADSL with C&W/O2 ? Am I correct?
Also, I doubt Enta would accept I have cancelled in December, and might want their one-month notice, and ask me to pay February.
I swear that if Jason damages my credit rating by reporting I am not paying my bills, I will go to court for damages!


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Standard User professor973
(experienced) Thu 30-Jan-14 11:46:32
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Not sure, but assumed Enta. Others have had to go to them direct after being ignored by this bankrupt outfit. You would not be the first he has falsely accused of non-payment or response.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User hypertony
(committed) Thu 30-Jan-14 11:53:46
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
How is this ISP still be running with all of these issue?? :/

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User zebulon
(learned) Thu 30-Jan-14 11:56:53
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Re: UKFSN: Where are you? Please answer your emails!


[re: professor973] [link to this post]
 
I just called Enta. I spoke to a very nice lady who looked up my phone number, and indeed my account was ceased on the 20th of January. She knew UKFSN and was surprised by the lack of communication (?). She said that billing was done by UKFSN directly, and she could not do anything about it, however she said that there is no money outstanding on their side.

So UKFSN is just continuing to bill me inconsiderately. What a shame. As a free software developer, I loved the UKFSN concept (although I don't know how much money was really given to open source projects) and I wanted to go with fibre with UKFSN. But definitely I will not.

I hope that Jason will not start to say here I am lying, or damaging his reputation or anything silly, because I have all the emails to support my claim, and can produce them any time here.
Standard User zebulon
(learned) Thu 30-Jan-14 12:01:46
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Re: UKFSN: Where are you? Please answer your emails!


[re: hypertony] [link to this post]
 
As an advice to Jason: since he has switched UKFSN from a limited company to sole trader, he should be aware that he is now personally responsible for business-related obligations, such as losses, debts and so on. If one day customers decide to sue UKFSN, it is equivalent to sue him and he would be financially responsible on his own money and assets. With such lack of communication and errors, he could be in very deep trouble.
Standard User zebulon
(learned) Fri 31-Jan-14 08:59:15
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
This morning I just received a "Payment overdue" Invoice for February. No news from Jason by email or by phone. I suppose that in a couple of days I will receive threats of legal action, etc. So unprofessional.
Standard User professor973
(experienced) Fri 31-Jan-14 13:22:58
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Either you will hear nothing, or you will be at fault if he's true to form.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User Kimi
(eat-sleep-adslguide) Fri 31-Jan-14 18:59:43
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Why are people still using this clown?

Oh wait, he wont let them leave.
Standard User Ripley
(committed) Fri 31-Jan-14 19:32:15
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
and he's still advertising fibre at speeds that cannot be achieved...

Quote from website

Fibre - Up to 80 Mbs Download / 20 Mbs Upload


ADSL - Up to 24 Mbs Download / 2.5 Mbs Upload

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
ASUS RT-AC66U
Standard User Kathphlox
(regular) Fri 07-Feb-14 02:32:44
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Re: UKFSN: Where are you? Please answer your emails!


[re: Ripley] [link to this post]
 
Jason was good in years past. Now!.. I'm very sorry to say that this is not the case now. I supported Jason up to the hilt for many years, but now, I have had to move to Vivaciti for my own sake, to protect my own investment in my connection.

I wish you well Jason and hope everything works out for you.. you did your best I know you did.

~Kath~
Always judge a person by the way they treat someone who can be of no possible use to them

Edited by Kathphlox (Fri 07-Feb-14 02:34:18)

Standard User zebulon
(learned) Fri 07-Feb-14 08:09:41
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Re: UKFSN: Where are you? Please answer your emails!


[re: Kathphlox] [link to this post]
 
And now the threats have started. I have received a "Final Reminder" email, as expected, stating "We may now initiate legal action to recover the money owed without further notice."
I liked Jason and UKFSN too before. I have been a very long time customer. Maybe he is sick or something and incapable of responding emails, and in this case I wish him well. Although I highly doubt it, since he was posting messages in this forum a long time after I was asking him to return to me, numerous times, by email.
Standard User hypertony
(committed) Fri 07-Feb-14 09:20:50
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Looks like he have other job according to

http://uk.linkedin.com/pub/jason-clifford/8/842/86a

"Current Perl Developer at NET-A-PORTER GROUP LTD"

Perhaps he's working full time and did not have any time for UKFSN?

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User zebulon
(learned) Fri 07-Feb-14 13:21:37
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Re: UKFSN: Where are you? Please answer your emails!


[re: hypertony] [link to this post]
 
Good for him. So if he has no time to answer communications anymore, dissolve the company and stop harrassing his customers!
Standard User hypertony
(committed) Fri 07-Feb-14 13:25:09
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Yup, I totally agree. Really not fair on the customers.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User BatBoy
(legend) Fri 07-Feb-14 13:30:49
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Well, if you know where he is... http://www.net-a-porter.com/Help/Contact-Us


______________________________________________________________________________________False_Authority_Syndrome__________________
Standard User professor973
(experienced) Fri 07-Feb-14 14:25:56
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
Told you so - Seen it all before with him, a waste of space now. Nothing to do with being busy. I have seen him deny emails and requests to try and put the customer in the wrong.

Zen Home Talk Plus - Freeola Family Broadband.
http://speedtest.net/result/2690543838.png
Standard User RobertoS
(sensei) Fri 07-Feb-14 14:56:44
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Re: UKFSN: Where are you? Please answer your emails!


[re: BatBoy] [link to this post]
 
Jason has been in a mess for years, and UKFSN losing money as well.

Whatever anyone thinks of him, I don't think it would be at all morally acceptable to try to contact him at his new(?) employer's address, possibly getting him into trouble there. Unless he gives us such permission. That's unlikely tongue .

My opinion is he should cleanly close down UKFSN, giving his customers plenty of notice, and cooperation with domain transfers, email and the like.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User zebulon
(learned) Fri 07-Feb-14 15:32:04
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Re: UKFSN: Where are you? Please answer your emails!


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Whatever anyone thinks of him, I don't think it would be at all morally acceptable to try to contact him at his new(?) employer's address, possibly getting him into trouble there. Unless he gives us such permission. That's unlikely tongue .


I agree. However, he is threatening legal action here. I reckon this is probably just automatic replies, and that indeed according to Enta my line was terminated. Still I would really appreciate a final answer from him, stop the mailings and then say goodbye.
Standard User RobertoS
(sensei) Fri 07-Feb-14 16:21:55
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Re: UKFSN: Where are you? Please answer your emails!


[re: zebulon] [link to this post]
 
That's true - I was triggered by the post that just said where he might be contactable.

You are in a hard place there frown. It may be the only way for you. However he is keeping going, there's no excuse for his behaving the way he is, in relation to all customers and particularly yourself.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User zebulon
(learned) Tue 18-Feb-14 07:34:47
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Re: UKFSN: Where are you? Please answer your emails!


[re: RobertoS] [link to this post]
 
This is getting better and better: I have now received an invoice for March... Still no answer from Jason.

Edited by zebulon (Tue 18-Feb-14 17:49:23)

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