Thanks for giving this a look. As I said earlier, I also could not understand the reset if noise on the line, what was the point, other than giving me hope that it was something Freeola or DLM could resolve. The 90 minute big broadband outage was not answered until towards the end, with the answer making no sense to me at all. Anyone who understands broadband, or spends time here knows what line noise can do. But the Freeola explanation from Charles Holden was " Regardless of whether a "Total outage" was the initial problem, it has left you with a noise issue on your line" - Which seems total tosh to me, but obviously was the point I contacted Zen and found very good service. My line has slowly been degrading over 18 months, losing 3mb from 16. The worsening bad joint 110 yards away in a pavement box was obvious. All of the restarts today and repair seem to have left it worse. It is crashing with regular recyncs, about ten in five minutes a little while ago. I am now struggling wit a barely usable 5mb, but no worry, fibre lass than a month from switch on, so looking around for more upload, good service at the best price I can.
Just crashed twice in 30 seconds again, making about 12 events in the last hour. Please take another look, as I will not put up with this, as worse then before repair.
Routerstats snr graph
Edited by professor973 (Mon 20-Oct-14 21:03:32)