The Freeola website has this, I'm afraid:-
Unfortunately, Freeola are not able to provide a 'line-switching' service for any of our broadband customers when moving house. If you are due to move addresses, regardless of whether or not your phone number is also changing, you will need to terminate the current ADSL account and start a brand new one within the new premises.
Unfortunately, this will incur a termination charge, and may or may not incur an activation charge which is levied by Our Supplier. The termination charge will depend on a few things. Depending on which package you are on, your termination fee may be different.
That's an extract from this page
, which contains quite a bit more on the subject.
I suggest you give them a ring, in case it is out of date. But I very much doubt that it is, apart from it not mentioning FTTC which can only be more expensive.
It's mainly the big boys who offer free house moves on ADSLx, and tie you in for a while afterwards to make sure they cover the cost. Possibly a full 12 or 18 months. On FTTC I seem to remember even they are sticky, due to the longer contract they themselves have to sign up to from Openreach.
Which ISP are you with now?
I agree that Freeola have always looked good and we rarely if ever see complaining posts about them here. Entanet FTTC I'm less sure about, but more of a hunch than hard facts.
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