Well the cabinet is pretty close by so it's not far off to assume that I should be getting better than just 20Mbit, and the engineer said I should be atleast getting 30Mbit. That and the checker being conservative.

But anyway, I finally restarted both HH and Modem again today after it being on for over 4 days and it just dropped again this time down to an IP profile of 18890. It's been a week now since Infinity was installed and I haven't seen a profile above 20. Could this be a fault or something or perhaps a stuck profile? Would calling BT be the next step?

I'd appreciate any help.

Edited by deleted (Wed 19-Jan-11 16:41:39)

How do you know what the sync speed is? The IP profile reporting is a mere snap shot so you don't know whether some issue locally is making the VDSL wander around.

Also some peoples tidying up might make things worse, what does tidying up mean?

In reply to a post by MrSaffron:

How do you know what the sync speed is? The IP profile reporting is a mere snap shot so you don't know whether some issue locally is making the VDSL wander around.

Also some peoples tidying up might make things worse, what does tidying up mean?

Well I don't know what the sync speed is because you can't access that kind of information from the Home Hub. However, I use the BT Speed Tester to find out what my IP Profile is and for a week the profile according to the BT Speed Tester hasn't risen above 21890. Just today after restarting the HH it dropped to 18890.

As for tidying up. It was just a case of moving plugs around and sorting out the power extension and tidying the cables and hiding from view.

i might be wrong but restarting your router and modem during the trial period is a bit silly the idea of the trial period is to slowly build up the speed to see what the line can handle. you keep resetting it which makes the sytem clas it as a drop o it puts you on the last stable profile to get the maximum speed you should leave the router and modem on and ALONE for the full 10days ensuring you get the full speed your line can handle

in short leave it alone for the full 10 days. also think about how lucky you are getting 20mbit i cant gt more than 3mbit -.- i wouldnt moan too much if i was you. fibre optic is still pretty new the line you have "should support up to 110mbit maybe even faster when all the tec catches up

If hiding from view means a lead going into the Openreach modem is running parallel to any mains leads, then that may be a source of drop outs.

On the sync, it is possible you are syncing at over 30Meg sometimes, but the IP profile takes time to catch up, so never reflects the possibly highly variable nature of your line. i.e. you don;t know.

He isn't discussing throughput, he is discussing IP profile. The IP profile shouldn't fluctuate that much.

In reply to a post by MrSaffron:

If hiding from view means a lead going into the Openreach modem is running parallel to any mains leads, then that may be a source of drop outs.

Oh, there's no problems with drop outs. There's no disconnections or anything like that. It's me manually restarting the HH and modem.

In reply to a post by vm1990:

i might be wrong but restarting your router and modem during the trial period is a bit silly the idea of the trial period is to slowly build up the speed to see what the line can handle. you keep resetting it which makes the sytem clas it as a drop o it puts you on the last stable profile to get the maximum speed you should leave the router and modem on and ALONE for the full 10days ensuring you get the full speed your line can handle

in short leave it alone for the full 10 days. also think about how lucky you are getting 20mbit i cant gt more than 3mbit -.- i wouldnt moan too much if i was you. fibre optic is still pretty new the line you have "should support up to 110mbit maybe even faster when all the tec catches up

Does this mean the 10 days training period starts again seeing as I disconnected the HH today? I guess I'll leave it on for the next 10 days and not tempt myself to restart it hoping to see an increase in IP profile. After the 10 days will the increase be automatic or would I need to restart the HH for the change to take effect?

And if the profile still remains the same after 10 days would it then be worth phoning BT over this? I've just got a sneaky suspicion it may be a stuck profile but not sure.

im not a 100% sure but my guess would be the training period is from the date your first connected and that the system will disconect you and slowly stick you on faster and faster profiles over the 10 days, i havnt read alot into it as my area hasnt even been considerd for fireoptic yet. if i was you id leave it alone for the next few days and jut check on it to see if the profile has been changed.

If in 10 days time you arnt happy with the speed give BT a call and ask them if it can be made faster.

Is this an urban myth 10 day training period?