In reply to a post by Squirrel:

In reply to a post by Johnct:

I just read that bt retail will now charge customers if they need the data extension kit
dam i would have went with bt but i would say it will cost a lot the data kit

It doesn't matter who you go with - BT currently do all fibre broadband installations even when you get your service from another ISP. If they are going to charge for the extension kit you will end up paying for it one way or the other.

Where did you read that by the way ?

Uh uh!

BT Openreach do the installations and supply the extension kit. Perhaps this is charged as an extra to the ISP concerned, I haven't checked, but whether or not this is charged to the end user would be up to the ISP.

You seem to be forgetting that BT Retail is nothing to do with other ISPs. BT Retail do not do the installations and the other ISPs are not reselling the BT Retail services.

Excuse my ignorance once again but does moving the faceplate socket to another part of my flat count as an extension ?


Steve

Edited by stevepressman (Fri 18-Mar-11 01:38:24)

In reply to a post by stevepressman:

... does moving the faceplate socket to another part of my flat count as an extension ?

No. It is a move of the master socket. That is usually chargeable, but the special circumstances of FTTC installation seem to have got that relaxed at the moment so it can be free.

The data extension kit is a special extension from the existing master, with the new (V)DSL faceplate being at the existing master.

The Data Kit is an Openreach product that ISP's can choose have as part of their install process. According to the Openreach Website, this is currently free of charge to all ISP's until 30th June 2011.

Openreach Pricing

OK thanks for the info, looks like I am going to get it installed on the 24th March in the afternoon so I am keeping my fingers crossed.


Steve

We add the extension kit to all orders by default so the engineer should do this for you upon you requesting it

Ok that's great to know James as I have no plug socket in the hallway to plug in the modem where the faceplate currently is and it would make more sense to have it moved to where my PC is at now.


Steve

In reply to a post by RobertoS:

You seem to be forgetting that BT Retail is nothing to do with other ISPs. BT Retail do not do the installations and the other ISPs are not reselling the BT Retail services.

I didn't forget as such but was extremely lazy by calling the people who do the installations BT where I should have been explicit and said BT Openreach

But Openreach do not charge the end user. The laziness is incidental to the fact that BT Infinity and its charging structure from BT Retail is not resold by anyone.

So FTTC products are not the same.

Here's a hair - please split it !!!