Had fibre installed last Wednesday...23 Feb and here is a typical speed test result:
best speed result
typical test result
The engineer was really surprised with the slow speed was and rang through to BT Wholesale. Their response was that my street cabinet was only enabled to 12mb and that was the maximum I would get. BT Infinity checker shows expected speed as 38.5mb.
The cabinet is about 200 metres from my house and is one of the large new ones. BT engineer equipment showed 39.99mb down on his tester
Was BT Wholesale right in saying the cabinet was only enabled to 12mb? The engineer said that they were not supposed to do speed tests but he did and found he got a max of around 11mb.
I am using an ethernet connection to my PC's not that it should make any noticable difference.
Prior to this I was able to get just about 2mb down and .25mb up so a vast improvement on upload speed...but thats not really any bonus is it?
Do I have cause for complaint here....? I understood that each new cabinet would be enabled at 'full' speed ...it seems this is not that case?
Exchange is Chesterfield and went live from 16 Feb