New Infinity install

Hi, i had infinity option 2 installed this afternoon and the engineer called to tell me i was synching at 39mb / 10mb

(i was at work, another member of household let him in)

I get home and i can't even run bt speedtest, it says failed.

I run a thinkbroadband speedtest and get...


DateSpeed DownSpeed UpPortServer
02/03/11 17:07:22
155.56 Kbps ( 0.2 Mbps )
284.53 Kbps ( 0.3 Mbps )
8095
speedtest2.thinkbroadband.com

Please can somebody advise as this is unusable.

It odes sound low but give us some more information.


What router? Is it new? Has it been set up for Infinity? or is it an old one?

What router stats?

What MTU and RWIn - in using WinXP?

which exchange ?

Was that wired to the HH, or wireless? HH2 or HH3?

Second BT Retail customer with this issue in two days, pointing towards a possible BT Retail and their traffic management not expecting you as a user perhaps

It is the kit that BT provides with a new install, it came with a router and a home hub 3
It is brand new
I'm using Win 7
I don't think it's possible to access the stats using the equipment provided either

It is the fernhill Heath exchange

there are some broken exchanges, too - Ortons in Peterborough for one.

http://btbusiness.custhelp.com/app/service_status

though Ortons seems to have cleared since lunchtime (virtually no TCP/IP throughput last three days).

I have tried both wired and wireless, it's HH3

Are you connected wired? or wireless?

Make sure you try it wired. Then redo a speedtest here, speedtest.net and BT. Capture a screen shot of each. Then, assuming there is still an issue as everything is new straight on to BT. It looks to be a network/set up issue that they have control of.