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Standard User orly
(experienced) Sat 05-Mar-11 18:02:08
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Re: New Infinity install


[re: Rebeldiamond] [link to this post]
 
In reply to a post by Rebeldiamond:
I am yes, i found out the normal telephone based support to be attrocious but a simple PM to a BT rep on here got me a phone call from him and an engineer booked for the next day.
I also found out they do a brilliant contact service via Twitter too smile


What number did you call?

---
BT Infinity 8th July 2010
Connected to: P23 Kilmaine Road, Bangor, BT19 6DT (NIBA)
600m (approx) to cabinet
25.5mbit down / 7.6mbit up

Previously:
BT Broadband, roughly 4mbit sync
4KM line / 54dB atten / 9dB SNR / Netgear DG834GT
Standard User Rebeldiamond
(newbie) Sat 05-Mar-11 18:35:51
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Re: New Infinity install


[re: orly] [link to this post]
 
I called the support number 0800 111 4567 which i will avoid in the future.

Looks like Sir Alan Sugar has had experience with them too.. http://www.theregister.co.uk/2010/12/07/sugar_bt/
Standard User orly
(experienced) Sat 05-Mar-11 22:42:02
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Re: New Infinity install


[re: Rebeldiamond] [link to this post]
 
Been a while since I had to call them (not since installation last July) but back then they were very helpful.

Has it been offloaded to the sub continent or something?

---
BT Infinity 8th July 2010
Connected to: P23 Kilmaine Road, Bangor, BT19 6DT (NIBA)
600m (approx) to cabinet
25.5mbit down / 7.6mbit up

Previously:
BT Broadband, roughly 4mbit sync
4KM line / 54dB atten / 9dB SNR / Netgear DG834GT


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