BT can sometimes be 'script monkeys', whereas smaller ISPs will look a bit further to see if they can help you..

Ok, thanks for all the info guys. I checked eclipse.net and they say I CAN get fibre. So where do I go from here?

Place an order with one of the ones who says you can get it and meets your needs

What exactly does http://www.btwholesale.com/includes/adsl/main.html say for your number, hide the actual number in the results

This is great info, thanks guys.

The wholesale report:

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 512Kbps. However, due to the length of your line, an engineer visit may be required, who will, where possible, supply the broadband service.


Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 500Kbps; typically the line speed would range between 250Kbps and 1.5Mbps.

Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 14.6Mbps and upstream line speed of 5.6Mbps.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.

Thank you for your interest.

So this confirms I can get FTTC, how do I approach bt from here?

Thanks again

and theres the problem, below 15mb, ive pm;d you.

bt broadband with fibre option 3 is what you want

The reason it was showing as not available on some checkers is becuase your estimated speed is below 15Meg. BT Retail do not currently off fibre based products with speeds below this whilst some other ISP's do.

There have been cases where people have been given an estimate below 15Meg and when the product is installed, the speeds have been higher. Check the link below for a recent example:

BT Community Fourms

Someone was quoted 14mb ,they were connected yesterday they connected at 27mb, 1000m line from the cab.

Mines due to be connected this afternoon after i emailed the ceo of bt last week, they say 7mb for me, will report back later.

I had a similar problem, in that my cabinet was installed and connected, and nobody could connect to it even though it was ready to go.

I managed to find the e-mail of the exchange manager, and someone reasonably high at Openreach (can't remember it now, sorry) and within 24 hours I could place an order.

Another good source of info for BT, believe it or not, it twitter. Send a message to BTCare. Usually get you an answer within 24 hours.

yeap spot on, shame that BT sales staff don't understand their product range

A key point is the product is called BT Broadband with Fibre Option 3,

NOT Infinity. To the lay person seems an irrelevant thing, but it is about ensuring the Infinity product is installed in locations where it will be fast, i.e. look good in speed charts

This is excellent, so how do I actually approach BT to get this installed?