Worcester Exchange

So annoyed with BT. My cabinet was originally scheduled for the 30th September, then got put back to the 31st December, then the 31st March. Last week the date changed to the 23rd March, i thought BRILLIANT, surely they would only bring it forward if it was going to be definetly put in... checked this morning, 30th June.

So so angry!

I'm feeling your pain. We're on the end of a long line to the Bromsgrove exchange, our shiny new cabinets were installed nearly 4 months ago, and it seems not a lot else has happened since. Original date was 31st Dec, then 31st March, now 30th June, soooooooo frustrating!

I wouldn't say we're on a long line though, i'd say we're a mile, mile and a half from the city exchange. And for the last few weeks i keep noticing people doing stuff to the cabinet's around the city. As you say, it's so frustrating. And with living in Worcester, VM have never come closer than Kiddy to here!

As far as I am aware ST Johns went live on March 3rd and the rest of Worcester was supposed to be live on the 21st March. Droitwich is now live as is of all places Fernhill Heath didn't see that one coming, No offence to people in Fernhill Heath. I get my FTTC installed on 21st March here in Droitwich.


Steve

Its [censored] me off no end, exactly the same situation for myself. If BT had set June 2011 it wouldn't have bothered me, but to keep swapping it every quarter and changing it at the last hour is unacceptable.

BT's communication with customers and false hope is pushing me to switch supplier, it may not mean anything to BT Broadband as BT Wholesale who implement the hardware is a different part of the company but it will make me feel better that they aren't getting my money, not directly anyway.

Evesham was odd in initially being 31st March then changing to 31st December last year. Just before Xmas it changed to 31st March again and today it has also gone to 30th June. Most of the town in now cabled but the mass influx of BTO vans has vanished despite not all the scheduled cabinets being installed (mine is scheduled according to the checker but nothing has happened so far).
I think BT need to concentrate on fewer locations at once and get them online before hopping around to the next as they seem to be doing.

Part of me agrees that BT need to concentrate better on an area - it certainly isn't nice when the vans leave, but you are still not enabled.

And I also understand that not everything is within their power - and some cabinets get delayed through planning, or through 3rd party suppliers. In my case, the power company seems to be the culprit of a 6 month delay.

But I think BT are making a rod for their own back with the way they are setting expectations with the dates, and then failing to live up to them. As a customer, it is easy to build expectation as that "end-of-quarter" date gets down to only a few days, and to be rather disappointed when it suddenly jumps to 90 days later.

This has now been changed back to the 23rd March.

Yeah, a little annoying having watched them fit out a cabinet in Fairfield Road (450m from where I live) only to find the dates moving again. On the SamKnows page it now says 'available in some areas' for FTTC, but the BT pages are saying 'pre register for June 30th'.

I'm in the process of weighing my options, Evesham gets unbundled by Cable & Wireless at the end of May (hopefully) which would mean I can go onto an entirely unmetered ADSL2+ service for £17.99/month which is less than I'm paying now. It would mean more to me to be getting the 12Mbps I get now and not have to keep an eye on peak usage, than to get a potentially 32Mbps service where I'd be constantly in jeopardy of using up my monthly cap.

I may well come back to FTTC when someone offers a more generous cap.

Regards,
TH.

In reply to a post by Trojan_Hussar:

Yeah, a little annoying having watched them fit out a cabinet in Fairfield Road (450m from where I live) only to find the dates moving again. On the SamKnows page it now says 'available in some areas' for FTTC, but the BT pages are saying 'pre register for June 30th'.

I'm in the process of weighing my options, Evesham gets unbundled by Cable & Wireless at the end of May (hopefully) which would mean I can go onto an entirely unmetered ADSL2+ service for £17.99/month which is less than I'm paying now. It would mean more to me to be getting the 12Mbps I get now and not have to keep an eye on peak usage, than to get a potentially 32Mbps service where I'd be constantly in jeopardy of using up my monthly cap.

I may well come back to FTTC when someone offers a more generous cap.

Regards,
TH.

That June 30 looks a bit like an Infinity rollout as opposed to FTTC availability. What do checkers on IDNet, ADSL24 and Aquiss say?

In reply to a post by stevepressman:

As far as I am aware ST Johns went live on March 3rd and the rest of Worcester was supposed to be live on the 21st March. Droitwich is now live as is of all places Fernhill Heath didn't see that one coming, No offence to people in Fernhill Heath. I get my FTTC installed on 21st March here in Droitwich.


Steve

No offence taken

Mine has stayed at the 30th June 2011, yet if I put my friends telephone number in a few streets away who is also in Warndon Villages, Worcester he has a date of the 23rd March 2011.

How can that be so? he's on the same exchange as me yet has a date 3 months earlier than me and the cab at the end of my estate was completed a long time before work every commenced on his.

All I want is a definitive date, no false hope as my broadband isnt even 2meg at the moment and with 4 people in the household using it its pathetic.

I've checked a few around Evesham (Lime St, Kings Rd and St Davids) on the BT Wholesale checker and this is 30th June. Other sites are either agreeing or just saying that fibre is not available yet.

My GF lives in Warndon Villages towards the Barn Owl and her FTTC has become active from Wednesday just gone. She's currently on a 0.5mb connection tied into Sky, so hopefuly they'll offer FTTC soon enough!

Good to know, I hope the date changing to June is just to be on the safe side and its activated a lot sooner, its just a shame BT can't communicate better.

They're on Fernhill Heath in that corner of the estate AFAIK

I'm just over Plantation so on Worcester Central - just holding my breath that next Wed really is "F" day.

I wouldn't hold my breath for too long if I were you, however I spoke to an engineer from BT while driving my Bus around Warndon Villages and he said they should all be on by next week, now whether he meant on as in turned on and powered up or active is another question.

Steve

Checker still says this Wednesday - if BT change it now there are going to be a lot of teed-off people around here.

In reply to a post by mr_bean:

Checker still says this Wednesday - if BT change it now there are going to be a lot of teed-off people around here.

Any news on the Worcester Front yet ???

Steve

Checker shows active (from yesterday morning) and it looks like orders can be generated, waiting for my MAC from Demon at present.

Looks as though we might be good to go!

Oh that is good news I checked the company I work for phone number and it said July 2010. Hope it all goes well for you.

Steve

MAC arrived, order in to new ISP (Andrews & Arnold) - just hope I can arrange engineer visit to match some time I already have off work otherwise it's going to be difficult to arrange to be at home (6 weeks notice needed for leave, if I had any left to take, that is!)

ordered Infinity on the 23rd, already had my MAC code and BT are coming on the 30th to install it, /rar!

Wish mine was the same but still stuck with 30th June 2011 in Lyppard Hanford

Come on BT turn my frown upside down this week has been [censored] and my ADSL is struggling to sync at 2mb lately, dont know if it has anything to do with new cabs being installed, lines swapped about etc but I used to get 5mb

Wish mine was the same but still stuck with 30th June 2011 in Lyppard Hanford frown

That smarts, although possibly not as much as Fernhill heath being ready 2 months before Worcester despite originally supposed to be later :-/

What cab are you on?

My cab is at the entrance to Slade Avenue just off the round about, nice big new green one put there months ago before the bad weather at Christmas. It amazes me how I still have to wait until June and its so annoying they changed the dates 3-4 times.

well, it was installed, and I'm getting 37.4Mbs up and 8.1Mbs down

You mean 37.4Mbs down and 8.1Mbs up??

Either than or they have set him up backwards lol.

Despite my date still being 30th June I did notice a van parked by the cab this morning. It was not a BT Openworld van and had "IT Telecommunications" on it or something along those lines.

Do BT sub contract work out and could this be some movement on my CAB being made ready?