Trouble connecting to internet via Bufallo WZR-HP-G300NH

Hi,

I have just been connected to Aquiss FTTC this morning. I am trying to work out why my Bufallo Airstation WZR-HP-G300NH seems to be unable to connect to the web using the open reach DSL modem. I used the setup wizard in the web interface, selected PPPoE, entered my credentials, left everything else as is then applied settings. When I then click on Status tab and then WAN sub tab I see the connection listed as disconnected. I then click on Connect, a different screen comes up saying WAN connection disabled. I am posting this message being directly connected to the VDSL modem.

Any ideas?

I think you may have done too much pre-entry.

I have a WHR-G300N and found the wizard for that worked fine after a factory reset. It detected the PPPoE itself, plus the DNS server and my static IP. All I had to enter, when requested, was my username and password.

The wizard for yours may of course be different.

Too much pre-entry?

I done a factory restore by pressing thbe pin hole reset button, made no difference. I think i will try and flash the easy to use firmware later to see if that will cure it. at the moment I am running the factory dd-wrt firmware.

My download speeds not that fast at the moment, i hope this is just because it is new connection and will pick up within the next 10 days or whatever the training period is. The engineer said I synched to the cabinet at 40Mb down and 10Mb up.

http://www.speedtest.net/result/1213026849.png

Try the BT Performance Tester. That gives the IP Pofile, which is more important than connection speed.

Didn't he tell you the sync where you are? If it is 40000kbps or close to it, then the IP Profile will be 38717.

same here this router is excellent

No he didn't mention what IP profile I am on, just said I am connected to the cab at 40Mb down and 10Mb up. I tried to run the BT tester at around 2pm but it didnt recognise my number. I have just ran successfully run the BT tester at 1:45am and the results as below:

-----------------------------------------------------------------------------------------
Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
35907 Kbps

0 Kbps 38717 Kbps
Max Achievable Speed

> Download speedachieved during the test was - 35907 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Additional Information:
IP Profile for your line is -38717 Kbps

2. Upstream Test: -provides background information.

Upload Speed
8250 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 8250 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit FAQ section if you are unable To understand the test results.

Notes:
The Download Speed is the average rate that was achieved during this test.

Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

The Upstream Test rate figure quoted will always be smaller than the assured rate profile. This is because in order for the throughput to reach its destination, it requires an overhead which explains the difference between the two.


Notes:
If your download speed lies in this range then your connection seems to be working fine.

Notes:
The Download Speed is the average rate that was achieved during this test.

Notes:
Your line is configured to the maximum rate that it can support or at your chosen fixed rate, this is known as the line rate and would be viewed through your CPE software or in your router configuration.

Your IP profile is always less than the line rate and is normal on any network.

Which router have you got?

Speed seems to be higher now. Although is it partly to do with it being late at night when most are asleep.

http://www.speedtest.net/result/1213936594.png

I have changed the firmware to Buffalo's own user friendly firmware v1.76 and now I am able to share my connection as it can tell the modem to connect using the credentials provided in the web setup interface of the router.

You mean not the dd-wrt?

In reply to a post by RobertoS:

You mean not the dd-wrt?

No. It came from the factory with the Buffalo branded DD-WRT. I havn't tried the non branded DD-WRT asit could void my warranty, is that right?

And is the "user friendly" firmware as good as the DD-WRT?

In reply to a post by JLamy:

In reply to a post by RobertoS:

You mean not the dd-wrt?

No. It came from the factory with the Buffalo branded DD-WRT. I havn't tried the non branded DD-WRT asit could void my warranty, is that right?

And is the "user friendly" firmware as good as the DD-WRT?

You have me thoroughly confused .

In reply to a post by JLamy:

I have changed the firmware to Buffalo's own user friendly firmware v1.76 and now I am able to share my connection as it can tell the modem to connect using the credentials provided in the web setup interface of the router.

to me implied you have the router working by changing away from the dd-wrt. At the start you said it wouldn't connect with the dd-wrt.

So I've no idea what you have done to get it to work, as "user-friendly firmware 1.76" is meaningless unless the person reading it knows what it refers to.

In reply to a post by RobertoS:

In reply to a post by JLamy:

In reply to a post by RobertoS:

You mean not the dd-wrt?

No. It came from the factory with the Buffalo branded DD-WRT. I havn't tried the non branded DD-WRT asit could void my warranty, is that right?

And is the "user friendly" firmware as good as the DD-WRT?

You have me thoroughly confused .

In reply to a post by JLamy:

I have changed the firmware to Buffalo's own user friendly firmware v1.76 and now I am able to share my connection as it can tell the modem to connect using the credentials provided in the web setup interface of the router.

to me implied you have the router working by changing away from the dd-wrt. At the start you said it wouldn't connect with the dd-wrt.

So I've no idea what you have done to get it to work, as "user-friendly firmware 1.76" is meaningless unless the person reading it knows what it refers to.

The Buffalo WZR-HP-G3000NH ships with the DD WRT firmware. A lot of people have been complaining about issue with the Buffalo DD WRT Pro firmware. Example of the current issues is the wan port locking up, wifi issues etc. Buffalos own forums and the DD WRT forums are full of these problems. The Buffalo CD and website also offer the non DDWRT firmware for this router where again alot of people have found this to be more stable. I also have this and have stopped using this router.

I also have the WHR-G300N and this has been the better router for stability and performance for me.
I think you made a wise choice RobertoS in choosing the WHR-G300N.

But 100Mbps ethernet. IIRC the one the OP has is gigabit ethernet? He may want that, though a separate switch with this router would solve the problem.

In reply to a post by RobertoS:

In reply to a post by JLamy:

In reply to a post by RobertoS:

You mean not the dd-wrt?

No. It came from the factory with the Buffalo branded DD-WRT. I havn't tried the non branded DD-WRT asit could void my warranty, is that right?

And is the "user friendly" firmware as good as the DD-WRT?

You have me thoroughly confused .

In reply to a post by JLamy:

I have changed the firmware to Buffalo's own user friendly firmware v1.76 and now I am able to share my connection as it can tell the modem to connect using the credentials provided in the web setup interface of the router.

to me implied you have the router working by changing away from the dd-wrt. At the start you said it wouldn't connect with the dd-wrt.

So I've no idea what you have done to get it to work, as "user-friendly firmware 1.76" is meaningless unless the person reading it knows what it refers to.

This is correct - the default DD-WRT firmware could not initiate a connection from modem to internet when plugged in the WAN port. Hence my attempt to get it working by flashing the non DD-WRT firmware onto it.

JLamy,
How have you been getting on with the Buffalo 1.7x firmware? I'm looking to get this router this week for my new FTTC install, but your post has lead me on a trail of issues.

I get the impression that WiFi stability is the main concern - can you comment on this?

Cheers!

all you have to do is update base firmware to current then select easy/auto config on main page the router will do rest all you have to do is enter ur isp user name and id ive been running mine for 3 weeks with no issues

In reply to a post by Dash:

JLamy,
How have you been getting on with the Buffalo 1.7x firmware? I'm looking to get this router this week for my new FTTC install, but your post has lead me on a trail of issues.

I get the impression that WiFi stability is the main concern - can you comment on this?

Cheers!

I am now using the EU firmware v1.77, and am still experiencing the same issue of the router not being able to initialise the modem to connect to the internet after a reboot - I would have to manually log in to the setup interface click on disconnect, and after waiting for a minute click on connect. From this point on the router works okay.

However I am having trouble streaming video content wirelessly from my laptop. It'll work for about 15mins then the picture will stop and crash the media player. I then try to do s speed test and my download rate is about 0.2mbps which suggests some kind of link problem between the laptop and the router. It could be the wireless card in the laptop. I am going to try with a D-Link DIR-655 and return the Buffalo.

In reply to a post by Anonymous:

all you have to do is update base firmware to current then select easy/auto config on main page the router will do rest all you have to do is enter ur isp user name and id ive been running mine for 3 weeks with no issues

I would agree that apart from my wireless streaming issue, and the modem not disconnecting or rebooted, the router function seems to work flawlessly.

Did you specifically want the gig ethernet?

In reply to a post by RobertoS:

Did you specifically want the gig ethernet?

Yes, as I plan to use hard wire gigabit LAN in future. I do like the price you paid for your Buffalo router though! Now at £28.99 delivered from Amazon:
http://www.amazon.co.uk/Buffalo-AirStation-Nfiniti-W...

Do you have a suggestion for non gigabit router?

You just linked to it .

You could perhaps get that for now and maybe by the time you get round to gigabit LAN you will be allowed to connected your own gigabit VDSL2 router? They are bound to allow it some time, though probably not in the near future.

In reply to a post by RobertoS:

You just linked to it .

You could perhaps get that for now and maybe by the time you get round to gigabit LAN you will be allowed to connected your own gigabit VDSL2 router? They are bound to allow it some time, though probably not in the near future.

I did think about that, but the Buffalo's QoS function is not as good as the one on the DLink, and the DIR-655 is used by a techy friend of mine hence his recommendation, and me taking a punt.

It would be great if one day they bring out a proper supported VDSL2 modem and router in one box - one less power plug to worry about.

Edited by deleted (Tue 05-Apr-11 14:00:29)

Hmm... well, I ordered the WZR before reading your response. My fibre gets piped in at the end of the month. I'll have to see how I get on. It's ten pounds cheaper than the DLink - I've always had DLink gear, but truthfully, I don't find them especially reliable either.

I've got a Linux box with two nics in it, so I can always use that as a router if I need to send the WZR back.

Or is the general consensus I should cancel my order and cough up the extra tenner?

In reply to a post by Dash:

Hmm... well, I ordered the WZR before reading your response. My fibre gets piped in at the end of the month. I'll have to see how I get on. It's ten pounds cheaper than the DLink - I've always had DLink gear, but truthfully, I don't find them especially reliable either.

I've got a Linux box with two nics in it, so I can always use that as a router if I need to send the WZR back.

Or is the general consensus I should cancel my order and cough up the extra tenner?

If you are able to return it then, in my opinion, no harm in trying it and see if it works for you as it has for some others with the same router.

I've ordered off Amazon so shouldn't be a problem.

I can't imagine why it'd work for me and not for you, but no harm in trying. If it doesn't, it's faulty imo.

On the wireless front, are you using "n", and how congested are your airways?

In reply to a post by Dash:

I've ordered off Amazon so shouldn't be a problem.

I can't imagine why it'd work for me and not for you, but no harm in trying. If it doesn't, it's faulty imo.

On the wireless front, are you using "n", and how congested are your airways?

Cool, same here.

I am not using wireless N as I don't have any N adapters so cannot comment on the N performance. I can pick up about 11 neighbouring wifi stations albeit very weak signal so I would imagine my particular house wont have that much interference.

Well mine has been running for over a week now. After the first night my connection was dead although the control panel said connected. I reconnected it fearing I was going to suffer problems, but it's been trouble free since.

I haven't had problems with my laptop, although I haven't used it to stream much. Speed seems to be around 14mbps on a 54g WiFi connection.

It might be worth noting that DHCP, DNS & VPN are provided by another box on my network - and I do have two AP in the house so I cannot be sure what my laptop is connecting to. I might do some tests at some point, but I haven't really got round to it.

I recently picked up a Buffalo WHR-G300NV from BT Shop for £23.48 delivered (ordered Wed afternoon, dispatched Thurs, delivered Fri) and although working well and being more configurable than the HH3 it's replaced, I've a couple of questions;

1. I run a DNS on the LAN (still intact from running a mail server), so what this to be my primary DNS. So I initially set the Primary DNS on the Internet tab to that of the LAN DNS and left secondary blank. The system info on the router then showed Primary as the LAN, secondary and DNS3 are the two provided by my ISP, so looked perfect. However, on checking my network connections on my machines, they only show the primary DNS. So if my DNS goes down, the ISP DNS don't pick up? I tested this theory by disconnecting my LAN DNS and I lost all connectivity due to lack of DNS.
I then added one of the ISP's DNS as the secondary aswell in the Internet tab. The system info showed the two manually configured DNS (LAN & ISP), then a 3rd of the ISP (which happened to duplicate what I'd already entered). Yet still, checking the network connections, 1 LAN DNS and issues when that was disconnected.

So my long winded way of asking this question, but why is it only showing one DNS as soon as I add the LAN DNS? Even when manually adding a second?

2. Is it me, or does FTTC take ages to reconnected in comparison to DSL? I've have to manually reconnect a few times, as it's appeared to take ages. The logs on the Buffalo confirm this. Does FTTC/Modem/Router automatically reconnect?

3. Also, there appears to be no way to restart/reboot the router, from either the device itself, or the interface. Is it just a case of pulling the power?

4. There is one thing I prefer on the HH3 compared to the Buffalo, and that's the simple fact there's a light to show if you're connected to the internet or not. Unless I've miss understood, the only way to tell is by trying to access the internet, or logging into the interface. Is this right?

Hopefully that all makes sense and someone can help me with these issues

If anymore info is needed, or I've not made sense, let me know

Thanks,

Chris

Edited by WannabeMKII (Sun 12-Jun-11 10:09:49)

Well, I managed to resolve Q1, as it was user error I forgot I added in the LAN DNS IP in the Advanced LAN settings.

For Q2, other users of this router, does it automatically reconnect if connection is lost, or power is cut?

Q3 & Q4, I don't think there's anything that can be done.

So only Q2 I'd like assistance with if possible?

In reply to a post by WannabeMKII:

For Q2, other users of this router, does it automatically reconnect if connection is lost, or power is cut?

So only Q2 I'd like assistance with if possible?

Yes - I've seen mine do it (just this past weekend when the connection dropped, for some reason)..

In reply to a post by Spasch:

In reply to a post by WannabeMKII:

For Q2, other users of this router, does it automatically reconnect if connection is lost, or power is cut?

So only Q2 I'd like assistance with if possible?

Yes - I've seen mine do it (just this past weekend when the connection dropped, for some reason)..

Ok, great, thanks for the confirmation!