Told no engineer vist needed for BT Infinity.

Hi all,

Hope this is the right place for this post.

I am moving over to BT infinity which as I understand it and with the info from there website, a engineer will need to visit my home to fiddle with the master socket.

This was booked for the 11th of this month, but I got an email last night saying that they are sending me the router and hub. Also in the email it said I quote.

"Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."

I have phoned 3 times.

1. I was told that there was trouble with the hand over from O2
2. I can do all the set up my self, not what their website says.
3. they had no record of any of it and I need to reorder.

Has any one else had the same thing I am at wits end, I have booked the day off for the engineer to come.

Sounds more like a regular ADSL (BT Total Broadband ) order than BT Infinity (Fibre To The Cabinet) order which as you know will require an engineer appoinment to your premises

Send a private message to BT_Care on these forums with the information. The people running that account seem helpful.

In reply to a post by Ribble:

Sounds more like a regular ADSL (BT Total Broadband ) order than BT Infinity (Fibre To The Cabinet) order which as you know will require an engineer appoinment to your premises

What does the engineer do at the house?

My router is not plugged into the master socket - it's plugged into an extension which was installed by electricians when the house was built and that wiring slows the speed down from 7.8Meg to 6.4Meg, but it is convenient to have the router in the study so I can connect the PC by Ethernet - will this still be possible with FTTC?

The engineer will have to make sure that the point at which the modem connects is the master socket. They can, however, if required fit a 'data extension kit' up to 30m. (Not that far in practice, it takes about 4m to go over a door frame.) They also have the option to do a 'home wiring solution.' If, for instance the dropwire feed comes down the premises past the window where the router is currently sat, then can reroute it and make that the NTE, and reprovide the feed to the old NTE as a master. There is always more than one way to skin a cat. If and when the engineer comes, it would be well worth mentioning the negative affect your current extension has, so as to ensure the don't try and use any of that.

an engineer is always needed for fttc, as he need tophysically move the connection from one cab to another, and then test the connection before leaving, a self install for fttc is a long way off if near inposible.

Not much different to a move to LLU, and they don't need an engineer to visit the premises.

you r wrong bill !! they do need a engineer for fttc

For now, yes I know.

But for much longer?

Unlikely.



I've been on FTTC since last August, btw.

Edited by billford (Thu 21-Apr-11 23:22:29)

you best to edit your post and chage to "they do " !