Told no engineer vist needed for BT Infinity.

Hi all,

Hope this is the right place for this post.

I am moving over to BT infinity which as I understand it and with the info from there website, a engineer will need to visit my home to fiddle with the master socket.

This was booked for the 11th of this month, but I got an email last night saying that they are sending me the router and hub. Also in the email it said I quote.

"Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange."

I have phoned 3 times.

1. I was told that there was trouble with the hand over from O2
2. I can do all the set up my self, not what their website says.
3. they had no record of any of it and I need to reorder.

Has any one else had the same thing I am at wits end, I have booked the day off for the engineer to come.

Sounds more like a regular ADSL (BT Total Broadband ) order than BT Infinity (Fibre To The Cabinet) order which as you know will require an engineer appoinment to your premises

Send a private message to BT_Care on these forums with the information. The people running that account seem helpful.

In reply to a post by Ribble:

Sounds more like a regular ADSL (BT Total Broadband ) order than BT Infinity (Fibre To The Cabinet) order which as you know will require an engineer appoinment to your premises

What does the engineer do at the house?

My router is not plugged into the master socket - it's plugged into an extension which was installed by electricians when the house was built and that wiring slows the speed down from 7.8Meg to 6.4Meg, but it is convenient to have the router in the study so I can connect the PC by Ethernet - will this still be possible with FTTC?

The engineer will have to make sure that the point at which the modem connects is the master socket. They can, however, if required fit a 'data extension kit' up to 30m. (Not that far in practice, it takes about 4m to go over a door frame.) They also have the option to do a 'home wiring solution.' If, for instance the dropwire feed comes down the premises past the window where the router is currently sat, then can reroute it and make that the NTE, and reprovide the feed to the old NTE as a master. There is always more than one way to skin a cat. If and when the engineer comes, it would be well worth mentioning the negative affect your current extension has, so as to ensure the don't try and use any of that.

an engineer is always needed for fttc, as he need tophysically move the connection from one cab to another, and then test the connection before leaving, a self install for fttc is a long way off if near inposible.

Not much different to a move to LLU, and they don't need an engineer to visit the premises.

you r wrong bill !! they do need a engineer for fttc

For now, yes I know.

But for much longer?

Unlikely.



I've been on FTTC since last August, btw.

Edited by billford (Thu 21-Apr-11 23:22:29)

you best to edit your post and chage to "they do " !

You may be trying to: "Teach Granny to suck eggs!"

Does your mother know you're out of bed again?

did your mother not teach you right from wrong ?? !!

He meant no visit for LLU. I see a no visit install soon.

In reply to a post by Anonymous:

He meant no visit for LLU.

He did indeed, thank you.

It's much easier to talk to someone who understands English.

but he does put up the wrong statment to the op !!

Thanks for the moral support, sadly your link fails to show much of a granny I am !

In reply to a post by nalla:

an engineer is always needed for fttc, as he need tophysically move the connection from one cab to another

How very odd, seeing as the engineers currently doing the FTTC installs at the customer premises do not have access to the FTTC cabinet . They do have to do some jumpering at the PCP I agree.

...and then test the connection before leaving, a self install for fttc is a long way off if near inposible.

Expected 16 July 2011

GEA-FTTC: PCP only install - offer CPs the option to order a PCP-only provide. This enables customers to offer self-install or accredited engineer install products to their end users.

GEA-FTTC: PCP only install - offer CPs the option to order a PCP-only provide.

where did you see that Bob ?

Here, at a guess

5th box down.

Cool, back to showing folks that it's their extension wiring thats crippling their speed.

How will it work. I was led to believe the faceplate needed changing...and most people won't be capable of doing that.

In reply to a post by orly:

How will it work. I was led to believe the faceplate needed changing...and most people won't be capable of doing that.

It doesn't .

Plain and simple!

Any filter or filtered faceplate will do.

There are at least two posters on here where the engineer has happily left a proprietory filtered faceplate in situ, and in one of those he even put the modem at a filtered extension running off an unfiltered feed from the filtered master faceplate.

What the quoted bit, (and yes/no Bill, same document but a different OP site I think, as the boxes are wider on mine, the link in this post by Fragsey), doesn't tell us is whether or not the OP modem is still a requirement.

(Edit - Bill's link is later than the one I used)

Edited by RobertoS (Fri 22-Apr-11 20:33:48)

We all sit here, quite smug, and in most cases fairly well informed, so to install the kit in the premises wouldn't be much of an issue, just wait till 18:00 on the day in question, and then on you go, the engineer has done the cab work, etc, etc. The problem is that many get it wholly Pete Tong, Perhaps there is no true NTE in the premises, or is star wired from the BT66, or the NTE is in the loft .........

Back in the previous engineer installed days, 45db or less for a 576Kbps USB modem service, the engineers, as now made sure that it was fed directly from the NTE. There weren't any of the faults we see these days of self install.

You should just look at the design of the 'fibre' NTE faceplate to see it's been created for self-install.

and there I was worried that we wont be getting any faults since we're removing all the alarm wire / diy doorbell extensions etc.... looks like plenty of faults in future ahoy then

Fair enough. It's just we had a proper filtered faceplate on our master, but the engineer we had still replaced it which led me to believe the one for FTTC was different in some fashion. Guess he was just being thorough.

It's just we had a proper filtered faceplate on our master, but the engineer we had still replaced it which led me to believe the one for FTTC was different in some fashion. Guess he was just being thorough.

Same for me.


.

Same here, new faceplate and redid the wiring "just to be safe". I figure after 11 years we were ready for a new one anyway

There are at least two posters on here where the engineer has happily left a proprietory filtered faceplate in situ, and in one of those he even put the modem at a filtered extension running off an unfiltered feed from the filtered master faceplate.

I persuaded the engineer to hook up without a filter at all.

Admittedly he was a little reluctant at first but when I pointed out that the FTTC faceplate's job is to filter the extensions and as the line is BB only there weren't any, there wasn't an NTE5 for him to fit it to and all he had to do was unplug my ADSL2+ modem and drop the FTTC modem in its place he fairly quickly changed his tack to "Well, let's plug it in and see if it syncs".

In reply to a post by mr_bean:

There are at least two posters on here where the engineer has happily left a proprietory filtered faceplate in situ, and in one of those he even put the modem at a filtered extension running off an unfiltered feed from the filtered master faceplate.

I persuaded the engineer to hook up without a filter at all.

Admittedly he was a little reluctant at first but when I pointed out that the FTTC faceplate's job is to filter the extensions and as the line is BB only there weren't any, there wasn't an NTE5 for him to fit it to and all he had to do was unplug my ADSL2+ modem and drop the FTTC modem in its place he fairly quickly changed his tack to "Well, let's plug it in and see if it syncs".


Did he leave you a faceplate filter anyway?

Bring on the OT. Got 'fast track' apprentices just about to go live round here as well.

Did he leave you a faceplate filter anyway?

I didn't ask - as I said I have no NTE5 to ever put it on.

However to get back on track a bit I note that the faceplate itself doesn't need an engineer install, it's exactly like an i-plate with a cut-out to pass any existing wiring through without needing to re-wire.

In reply to a post by mr_bean:

Did he leave you a faceplate filter anyway?

I didn't ask - as I said I have no NTE5 to ever put it on.

However to get back on track a bit I note that the faceplate itself doesn't need an engineer install, it's exactly like an i-plate with a cut-out to pass any existing wiring through without needing to re-wire.

Tisn't exactly like an iPlate - as an iPlate filters the ring wire ONLY, not A&B.

The FTTC SSFP filters A, B, and creates is own ring signal - exactly the same as the old BT / Pressac NTE2000.

Difference between the new Fibre VDSL SSFP and the old ADSL NTE2000 SSFP?

The old one is made better. That's all.

Tisn't exactly like an iPlate - as an iPlate filters the ring wire ONLY, not A&B.

I realise this, I meant mechanically, not electrically.

In reply to a post by izools:

Difference between the new Fibre VDSL SSFP and the old ADSL NTE2000 SSFP?

The old one is made better. That's all.

Sir! I salute you!