Just found this thread.
I joined Ask4 2 weeks ago. after an initial cockup with paper work not arriving. So they sent it registered post. It was pretty straight forward from there on in.
I found the support forum useful and prompt replies whilst make initial contact.
All mu question answered, it was just waiting for the gear to arrive. It has to be said that the DR Modem is one ugly bit of kit. On the other hand the router is nice and small.
Router supplied is a TPlink Wireless 150mb N router.With 4 Ethernet ports.
TP router has a nice clear interface and very simple to set up.
I hide the Modem behind my monitor lol.
So I live approx 350 to 400 mtrs from the cab and getting 38 mb down stream and 6 up stream on the first connection of day one.
Received phone calls from Ask4 a few hours later to see how things are going. which I thought was good.
Ask4 could not have been any more helpful I have to say.
Everyone I talked to at Ask4 have been helpful and knowledgeable.
On line support has now gone 24-7. You also have access to their support forums and also via Twitter and phone.
So now just over a week in and have not had any drop outs but as you would expect there is fluctuation in speed whilst it settles in.
However, speeds have dropped and have become somewhat inconsistent.
Don't get me wrong here. the service is solid, just taking speed test from thinkbroadband I get as low as 16 mb down.but usual 32 mb down.
I got an other call from Ask4 and mentioned this issue. I sent them the data of speed tests and they have raised a ticket with Thales who are now monitoring my connect over the next 24 hrs to see whats causing this.
So over all I am very happy with Ask4 and feel confident they will sort the fluctuation in speed out.
I live in North Doncaster if that helps.