Broadband Quality Monitor

Hi

Can anybody advise me as to what the BQM graph is telling me?

I would like to understand:

1. Does the red packet loss mean the connection is not being used at that time?

2. If so, why does this earlier example of the graph show activity during the early hours when nothing was knowingly being used?

My Broadband Ping

For the first couple of days the graphs were similar to this.

3. What has changed to now give this example of the graph over the last couple of days?

My Broadband Ping

We have a couple of iPhones in the house but they seem to disconnect when not actively viewing anything.

4. What could be causing the latency spikes and rapid average latency increases?

5. Why do speed testers 9 times out of 10 show 0ms for ping? I have ping tested in the CMD menu and 7-8ms seems about average but it almost never shows when speed testing.

6. Or is this all entirely normal?

Would just be nice to know that it is, or if the router set up is an issue. The graph is shared below.

Thanks.

Neil

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Edited by mrnelster (Mon 25-Apr-11 11:17:34)

That's chaos!

Is your IP address static or dynamic?

Click the live link in my sig for mine. That's normal.

Yours is what I thought it should look like

I am using a netgear wndr3300 router and have set it to respond to pings as stated in the TB FAQ's.

I have been connected since 19th and was told that training would be at least 1 month, but wouldn't think that could cause this?

All ideas greatfully received! I think I have shared it correctly below?

Ta.

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Is your IP address static or dynamic?

I think this means static?


IP Address Assignments

IP Type Single NAT (ipv4)


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One obvious question- do you turn the router off at night or when you leave the computer for extended periods?

That will give the long red blocks of 100% packet loss... the BQM pings the router, not the BT modem.

(Live BQM link in my sig too)

In reply to a post by billford:

One obvious question- do you turn the router off at night or when you leave the computer for extended periods?

That will give the long red blocks of 100% packet loss... the BQM pings the router, not the BT modem.

(Live BQM link in my sig too)

No. It is left on permanently. I sometimes turn the computer to hibernation and sometimes just leave it on.

But the router is always on. I have this computer connected via an ethernet cable but everything else connects wirelessly.


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Before I start messing about with the router, does this post sound feasible?

http://forum1.netgear.com/showthread.php?t=26360
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Have you tried a different router, just to rule out that your Netgear router is at fault?

Yes, it certainly does- as the second post says, your idle timeout should be set to zero. I don't know where it is on a Netgear, but it shouldn't be difficult to find and check.

In reply to a post by maniac886:

Have you tried a different router, just to rule out that your Netgear router is at fault?

Not yet, but I think I may have found the issue.

The engineer very kindly installed my router (he isn't obliged to do so) but had only ever fitted Home Hubs previously.

I have just found that the connection status was set to "On Demand" with a 5 minute idle time out setting. That also answered a question I had with Aquiss about multiple Radius Logions of 5 minute durations (give or take a few seconds) registering on their control panel.

That would appear to be a rather big coincidenece, so hopefully that will sort it out.

Fingers crossed.

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