POOR Downloads speeds on FTTC (AQUISS)

Is fibre got an issue tonight

currently on AQUISS and this is the first time i have seen such poor speeds


Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
9027 Kbps

0 Kbps 38717 Kbps
Max Achievable Speed

> Download speedachieved during the test was - 9027 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Additional Information:
IP Profile for your line is -38717 Kbps

2. Upstream Test: -provides background information.

Upload Speed
8144 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 8144 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

found the issue seems that my computer i turned my gigabit lan cable down to 10mb ! unpluged and speed climbed instantly anyone else seen this before

Yes this can happen if auto-neg fails.

If your router supports 1000Mb, it might be an idea to force it to that.

Matt

hmm quite a rare thing to happen.

would have been one of the last things on my list to check, if i'd even thought it up! did you just stumble across it in the network settings and the 10mbit jumped out at you?

it was the last thing i checked to be honest just glad i found the issue, ive posted so people can check if they have similar issues with low stuck speeds. a bit of a strange one but solution found found by accident.

In reply to a post by Anonymous:

it was the last thing i checked to be honest just glad i found the issue, ive posted so people can check if they have similar issues with low stuck speeds. a bit of a strange one but solution found found by accident.

In a similar vein, it reminds me of the time I set my network cards in my PCs to their maximum speeds (from auto negotiate) and that resulted in much slower speeds that the auto-neg option.

DrT

For clarity, could you maybe send an email into our support desk so we know who you are but also so we record this against your customer notes.

Just for those coming from a google link and now maybe seeing the message that Aquiss is slow, please do view http://forums.thinkbroadband.com/fibre/t/3998577-re-...

I had this happen with Windows 7 on a new PC - it was first visible from the slow transfer speeds on the LAN, but immediately visible if I looked at the colour of the LEDs on the Netgear switch (not router).

That was newish hardware - gigabit switch, and gigabit motherboard interface.

I couldn't make any change that would allow negotiation to work - either in the configuration in Windows, or by changing drivers.

In the end, it fixed itself of its own accord. I'd given up on making changes when it started working, so I've no idea why!

FOR ALL READING THE POST OR TO THE ADMIN ON THE FORUM THE ISSUE DOES NOT LIE WITH AQUISS THE ISSUE IS HARDARE RELATED SO PLEASE CAN YOU CHANGE THE POST NAME TO "POOR DOWNLOAD SPEEDS RELATING TO HARDWARE SETUP)OR REMOVE MY THREAD AS I DO NOT WANT TO BRING NEGATIVE FEEDBACK TO AQUISS AS THEY ARE FAB AND ITS UNFAIR THAT I PUT THERE NAME BUT WAS LOOKING FOR HELP ON HERE UNTIL I STUMBLED ACROSS THE ISSUE HENCE THE DIRECTION THE DISCUSSION IS GOING IN.


MANY THANKS

They rarely do that sort of thing, but if you had registered then you could have changed it yourself up to 12 hours after starting it. And seen a lot fewer adverts as well .

The place to ask for the change would be in the Talk To The Staff (TTTS) forum, or perhaps even better an email to [email protected] (And don't shout ). I doubt if it would work though.

Best to let this thread die and disappear, and if you want to continue the discussion register and start a new one . Maybe a final post here with a link to the new one.