After contacting the CEO at around midnight last night. I got a reply around 5 this morning. I now have it sorted.

It's BT Option 3 with fibre. it requires the same thing's as infinity. but it's a bit more costly. infact they need someone to come out. where last time they got it wrong and gave me the wrong service.

In reply to a post by burakkucat:

In reply to a post by RobertoS:

The OP seems to be sorted now . . .

No, that's not the OP (jmckeag) sorted, Bob. Seems to still have an ongoing issue with BT.

I was assuming that the Anonymous poster was the OP, just forgotten to log in. That bit was irrelevant anyway to the point I was making, that an exchange does not need to be WBC-enabled to have FTTC.

In reply to a post by jmckeag:

ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:13:50
Downstream: 2.219 Mbps
Upstream: 448 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.5 dB / 16.0 dB
Line attenuation (Down/Up): 59.1 dB / 31.5 dB
Output power (Down/Up): 17.8 dBm / 12.6 dBm
FEC Events (Down/Up): 31051 / 1
CRC Events (Down/Up): 1 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 2 / 0
Error Seconds (Local/Remote): 1 / 0

They said I would be getting upto 14.9meg. and today I'm getting slower pings/speeds then what i got on BE i got around 3.4meg 1meg up. and now i feel like I'm paying 7 times more then BE and getting slower speeds any idea?

I thought BT's fibre packages were called infinty and were available on option 1 and option 2.
The normal adsl packages were available as option 1, 2, or 3 and i seem to recall being called BT total broadband.

Did you confuse sales by stating option 3 as this use to be the non fibre unlimited package ?

I have the BT infinity option 2 which is upto 40M unlimited

Check your order again because if it does not state infinity you most likely get their upto 20M ADSl2+ connection and with your Line attenuation being so high you might be quite dissapointed as you'l be no way near the 14M mark

Edited by BP1 (Thu 05-May-11 11:16:24)

In reply to a post by BP1:

In reply to a post by jmckeag:

ADSL Line Status
Connection Information
Line state: Connected
Connection time: 0 days, 00:13:50
Downstream: 2.219 Mbps
Upstream: 448 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.5 dB / 16.0 dB
Line attenuation (Down/Up): 59.1 dB / 31.5 dB
Output power (Down/Up): 17.8 dBm / 12.6 dBm
FEC Events (Down/Up): 31051 / 1
CRC Events (Down/Up): 1 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 2 / 0
Error Seconds (Local/Remote): 1 / 0

They said I would be getting upto 14.9meg. and today I'm getting slower pings/speeds then what i got on BE i got around 3.4meg 1meg up. and now i feel like I'm paying 7 times more then BE and getting slower speeds any idea?

I thought BT's fibre packages were called infinty and were available on option 1 and option 2.
The normal adsl packages were available as option 1, 2, or 3 and i seem to recall being called BT total broadband.

Did you confuse sales by stating option 3 as this use to be the non fibre unlimited package ?

I have the BT infinity option 2 which is upto 40M unlimited

Check your order again because if it does not state infinity you most likely get their upto 20M ADSl2+ connection and with your Line attenuation being so high you might be quite dissapointed as you'l be no way near the 14M mark

No that was mean, can't get into my old account anymore
Anyway its ordered correctly now and will be installed on the 12th

I also get mine installed on the 12 .

It's BT Total Broadband Option 3 with Fibre.
It's a new offer for people who cannot more then 15MB/S average.

They install the same equitment as infinity. but re-brand it. and you get lower speeds. I also think it's upto 24meg. but if I can get higher speeds they will just upgrade me.

In reply to a post by RobertoS:

In reply to a post by burakkucat:

In reply to a post by RobertoS:

The OP seems to be sorted now . . .

No, that's not the OP (jmckeag) sorted, Bob. Seems to still have an ongoing issue with BT.

I was assuming that the Anonymous poster was the OP, just forgotten to log in. That bit was irrelevant anyway to the point I was making, that an exchange does not need to be WBC-enabled to have FTTC.

I agree with your point about non-WBC-enabled exchange and FTTC.

This is where the confusion comes from when speaking to sales, the seem to think its not the same product basically. Even though I explained to them way too many times that I obviously know a little more about what your selling.

In reply to a post by neagle:

This is where the confusion comes from when speaking to sales, the seem to think its not the same product basically. Even though I explained to them way too many times that I obviously know a little more about what your selling.

Most of the sale's people i spoke to was from the UK.
All the tech support are all outsourced to india.

Annoying to speak to a indian person about broadband issue's they are just reading it off the screen. where with a provider like 02 etc, the tech support guy's are more like geeks.

bp1 no he hasnt got infinty/option 3 confused, its a new service that dosent go on hte infinity stats so bt look good with their speeds,

op i had a few problems with getting mine installed too, but got there in the end and very happy with the results, and whoever says option 3 is capped at 24mb is wrong, as i am getting 33mbs, after having an estimate of only 14.3. the only thing that is capped is the upload at 2mb,

I also have a problem - I currently get around 6Mbps on my connection however it shows up I can only get 2Mbps standard ADSL on the DSL checker.

Cabinet and exchange is enabled. Is there any way I can get it to show 6Mbps on the checker?