ISP Misleading FTTC availability

Well done Plusnet for misleading a potential customer. Click on their map and it states

"Great news! Plusnet Fibre will be available in these exchange areas from 19th April 2011.

Bath Kingsmead, Blunsdon, Bristol North, Bristol West, Chippenham, Downend Trowbridge, Midsomer Norton, Portishead, Radstock, Swindon, Toothill, Trowbridge, Worle"

Then using check availability with a phone number. Sorry Plusnet Fibre isn't available in your area yet.

Have to admit I knew the answer would be a negative, as BT checker says my exchange will not be ready until 30th Jun 2011. This date will pass as have all the previous (wishful thinking) dates have passed. BT have only recently started asking planning permission for the new cabinets. But not where I live, though I know the fible cable has been laid. Unless anyone in Bath knows different, don't expect FTTC till end of year.

Apparently it is available in some parts of the area covered by Kingsmead exchange. Have you tried a few other postcodes or addresses a mile or so away from you to see if they can get it?

Have tried other local numbers and post codes same result.
Also download the spreadsheet showing exchanges, cabinets etc.
I'm phase 5B, whenever that may be. Have not seen any new cabinets in Bath.
As I said before not hopeful for 30th June 2011.

Can it be misleading when they say availability is never guaranteed?

At an exchange level, this site gets the updates: Openreach "where & when".

On an individual phone line, the standard BT wholesale DSL checker is best, and applies to any ISP.

The phase numbering relates to the plans when BT announced the exchange would get fibre. Different exchanges move back-and-forth at different rates, but the phase number doesn't change.

For example, Woking was originally down for Mar 2011 (probably the same as Bath Kingsmead, and the source of Plusnet's map data), but recently got moved onto the "coming later" list as Dec 2011. It is still marked as phase 5b largely, with some cabinets delayed into 6a.

Interesting link, thanks .

It seems to list GEA, (or maybe VULA), ISPs, which is something I don't think we had seen before. That list in itself is very interesting, re both inclusions and omissions.

Post deleted by k0065126