Just Ordered Infinity - June 3rd Install Date

The checker changed this morning for me. Was able to order BT Infinity for 3rd of June install.

Sevenoaks Exchange. Had previously been 1st of September!

Just got an email saying my activation date is the 7th of June and an engineer will come round that morning.

No mention of a 'sorry we changed the date' or that the date has changed at all from the one i selected. Logged into the account and it does say 7th of June now. Annoying as I already booked the day off work.

Secondly, it also says "Broadband - BT Infinity Option 2"

I selected the BT Infinity with 40meg download and unlimited downloads, Im sure this is BT Option 3? Anyone able to confirm this? Do I need to ring them already and complain?

I can't actually find anywhere on the BT website which states the actual Option names for the various products.

But I'm also on Option 2, and originally signed up for what was basically unlimited, so I'm guessing that's what you'll get.

Would be useful if someone could clarify this though?

In reply to a post by Anonymous:

Secondly, it also says "Broadband - BT Infinity Option 2"

I selected the BT Infinity with 40meg download and unlimited downloads, Im sure this is BT Option 3? Anyone able to confirm this? Do I need to ring them already and complain?

It is correct Option2 is unlimited. Option1 is the 40GB monthly download limit package. There is a Broadband option 3 with fibre, which is a separate package for people who BT say will get less than 15Mbit (note that this is not sold under the Infinity banner).

Edited by TheHorseman (Fri 20-May-11 18:47:57)

As advised by the OP, there are only 2 Infinity Products available, Options 1 & 2.

Option 2 is unlimited

Option 1 is 40GB

Have you got it now?

I live in sevenoaks & the checker still says 31st July for me...

In reply to a post by Anonymous:

Have you got it now?

I live in sevenoaks & the checker still says 31st July for me...

Hi Mate

Yep I had is installed Tuesday just gone, apparently I was the first person to be activated on the exchange!

Synched at 37meg down and 8 up.

I live in Dunton Green if that helps

Brilliant - will give them a call now...

Just one more question - did the online checker say it was available on your line? Mine still says 31st July...