Connected to FFTC at last

I ordered Infinity on March 3rd. Order after order was rejected for various reasons to do with the MAC: eg invalid, doesn't match up with phone line, MAC not supplied! This continue with a second MAC so after 6 weeks I ditched Infinity and placed an order with Plusnet.

Orders started being rejected again, despite obtaining a 3rd MAC, but one of the Plusnet support guys took ownership of the problem. Eventually BTW admitted there was a glitch in their MAC handling procedures. 12 days later they reported that it had been fixed, Plusnet re-ordered FTTC for me and the order was accepted.

The installation took place this morning. The engineer was here for 45 minutes and didn't want a coffee. All is working well - throughput with tbb speedtest is 35.5 Mbps.

So for those of you who have had orders rejected for inexplicable reasons, try again now and you will probably be lucky.

Enjoy .

Bit of a pain getting there, let's hope the glitch is solved for all not just you.