Not sure if I am posting this in the correct place but wondering if anyone can help. i had a BT open reach engineer attend my home yesterday to move me onto the new fibre to the cabinet broadband. He replaced my faceplate but before doing so he was looking at the wiring and asked if we had any other phone lines in the house to which I replied only the one now the other was cancelled years ago. He then went on to go you dont need any of these cables and removed aload of cables from the mastersocket. The engineer done his bit and the VDSL modem connected.
However one the engineer left later in the day I attempted to use the phone plugged into an extension upstairs and now whenever I left the handset the extension in the hallway rings. What has the engineer done to cause this as BT are now saying they will charge to fix it because it is internal wiring even though the BT engineer caused it.
Current set up is:
Master socket - digital phone
hallway - analogue phone
bedroom - analogue phone