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Standard User ichilton
(newbie) Mon 13-Jun-11 11:22:41
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BT Infinity Availability Checker Out of Date?


[link to this post]
 
Hi,

There seems to be some confusion on when our exchange is getting enabled with FTTC. Some places say September and others June.

http://www.samknows.com/broadband/exchange/NEILB is showing that "FTTC is available in some areas"

Clicking in the North East on this map on the Infinity page on bt.com shows our estate (Ingleby Barwick) as coming 30th June 2011 - http://www.productsandservices.bt.com/consumer/asset...

This makes sense as BT were out weeks ago pulling cable (which I assumed was fibre) in a different part of the estate each day.

However, the availablity checker on bt.com says:

BT Infinity is not currently due to be rolled out in your area within the next 6 months. Register your interest and we will keep you up to date about the BT Infinity rollout.


Is this normal?

When would you usually be able to order Infinity once it goes live?

Is there any way to get a definitive go-live date?

Thanks,

Ian
Standard User Spasch
(fountain of knowledge) Mon 13-Jun-11 12:01:06
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Re: BT Infinity Availability Checker Out of Date?


[re: ichilton] [link to this post]
 
Yeah, it's normal.. smile

Your best bet is the BT Wholesale site, IMO..
Standard User WWWombat
(member) Mon 13-Jun-11 15:20:08
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Re: BT Infinity Availability Checker Out of Date?


[re: ichilton] [link to this post]
 
Openreach's "where and when" page is best for details for each exchange. However, those pages haven't been updated since early April (they had been updated every month until then).

But the ability for your line to get FTTC depends on your cabinet too. There is no official list of cabinets (but Openreach's data did escape into the wild in early May - and was a good snapshot of the plans then), so the best checker is the BT Wholesale one. You have one link, but i tend to use this one: BT Wholesale DSL Checker

Those pages tend to hold accurate data - or at least the most accurate data available to the public. But the plans do change often - usually by being delayed.

Elsewhere on the web, the data usually suffers some problems:

Problem 1
I have found that "Marketing" pages tend to hold dates that were valid at the time of publication, but then don't get updated as the plans change - this is true of the BT Retail pages for their Infinity product.

Problem 2
The Infinity product has another problem - for marketing reasons, BT Retail won't sell it to you if the prediction is for less than 15Mbps. And because of those marketing reasons, a prediction of less than 15Mbps is shown as "no availability" on their checker.

However, the checker for BT Wholesale will include predictions down to 5Mbps - as these can still be ordered by other ISPs.

Problem 3
SamKnows doesn't seem to know, in this case. Their FTTC data for exchanges doesn't seem to be based on anything published by either BT Retail, BT Wholesale, or BT Openreach.

I suspect that their pages get updated - at some point - following the BT press releases when exchanges are added to the plan. However, they don't seem to get updated either when the plan changes, or when the exchange starts to go live. And they don't seem to have *any* data that shows the service at any level (area, cabinet, or line) below the exchange level.

So to answer your last questions, on when you get a definitive date, and when you can order:

The BT Wholesale DSL checker is the place to go. Usually, this changes as follows:

1) It starts by giving you no information about fibre

2) It then changes, and starts to give you a rough estimate. These are usually dates at the end of a quarter (31 March, 30 June, 30 September, 31 December).

While the checker shows a date like this, it is still only a very provisional date - even if you get to within a week of that date. Do not treat these as definitive dates at all!

3) If the exchange and/or cabinet RFS (ready-for-service) date gets delayed behind the scenes, so that the provisional date above becomes impossible, the published date will be changed to the next end-of-quarter date (so still be provisional). This tends to happen within the last 2 weeks of the quarter.

4) When the exchange and/or cabinet are close to real RFS, the published date can go through a quick series of wacky changes (moving to 6 or 9 months later, then back again), or even disappear.

5) Finally, when the exchange and/or cabinet have a proper RFS, the published date will change to a real date (ie not an end-of-quarter) - usually sometime in the next 2 weeks.

6) When that date arrives, you will be able to order with any ISP - unless the prediction is for less than 15 Mbps, when you can use any ISP other than BT Retail.


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Anonymous
(Unregistered)Mon 13-Jun-11 18:21:14
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Re: BT Infinity Availability Checker Out of Date?


[re: WWWombat] [link to this post]
 
Does 1st July count as a real date?
Standard User WWWombat
(member) Mon 13-Jun-11 23:48:00
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Re: BT Infinity Availability Checker Out of Date?


[re: Anonymous] [link to this post]
 
Good question - that's a tough one! Did it change to that recently?

My "provisional" dates were off by one - quoting 30th March, rather than 31st March, for the period between end-December and mid-March, when it changed to 30th June, before changing back to the 25th March after another few days.

So, it might be a case that someone chose to change the provisional dates to the beginning of the quarter, rather than the end of the quarter... so it would still count as provisional.

But we're now only two weeks off that date - so it is plausible that it is a real date, so long as it has only just changed to that.
Standard User sadvampire
(learned) Tue 14-Jun-11 00:08:17
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Re: BT Infinity Availability Checker Out of Date?


[re: Anonymous] [link to this post]
 
I've been getting:

Your cabinet is planned to have WBC FTTC by 1st July 2011

for a while.

Cable was pulled & the new cabinets arrived about 2 months ago, then the engineers were connecting up inside the cabinets, a week ago the electricity supply was completed to the cabinets.

So, maybe it'll be available by the date they're saying, I'll be checking it each day until I can order.

I just want a nice warm Blood Bath
Anonymous
(Unregistered)Tue 14-Jun-11 09:12:16
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Re: BT Infinity Availability Checker Out of Date?


[re: sadvampire] [link to this post]
 
Our cabs were installed a month ago with a 1st July placeholder date.

Now the infinity checker shows the date has been moved to the 30th September.

So to be honest BT still isn't very good with information and how they manage it.
Standard User Justo
(learned) Tue 14-Jun-11 09:36:35
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Re: BT Infinity Availability Checker Out of Date?


[re: Anonymous] [link to this post]
 
We've not got any cabs yet but cables and other bits have gone in ready, we were Sept 11 then June 11 and now back to Sept 11.
Standard User bgriffiths
(member) Tue 14-Jun-11 14:01:54
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Re: BT Infinity Availability Checker Out of Date?


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
Openreach's "where and when" page is best for details for each exchange.

Ooh - the documents there have been updated today; our exchange (Madingley) has been pulled from 2012 to Dec 2011 smile

ISP: Goscomb Technologies
Standard User WWWombat
(member) Tue 14-Jun-11 15:38:07
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Re: BT Infinity Availability Checker Out of Date?


[re: bgriffiths] [link to this post]
 
That's just so they can spend an extra 3 months dashing those raised expectations wink
Standard User sadvampire
(learned) Tue 14-Jun-11 16:00:49
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Re: BT Infinity Availability Checker Out of Date?


[re: Justo] [link to this post]
 
Just did today's check &:

Your cabinet is planned to have WBC FTTC by 30th September 2011

So that's a push back from yesterday's 1st July. But, probably part of the wild variance that happens when they're about to go live with the cabinet (hope so).

I just want a nice warm Blood Bath
Standard User bgriffiths
(member) Tue 14-Jun-11 16:50:08
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Re: BT Infinity Availability Checker Out of Date?


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
That's just so they can spend an extra 3 months dashing those raised expectations wink

frown

ISP: Goscomb Technologies
Standard User Justo
(learned) Tue 14-Jun-11 17:07:02
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Re: BT Infinity Availability Checker Out of Date?


[re: sadvampire] [link to this post]
 
In reply to a post by sadvampire:
So that's a push back from yesterday's 1st July. But, probably part of the wild variance that happens when they're about to go live with the cabinet (hope so).


I think as WWWombat has said in an earlier post, anything that isn't ready two weeks before the RFS date gets pushed to the end of the following quarter - Openreach only seem to work to four points in a year; March, June, Sept or Dec.

I think it should mean that everything will go live between now and the end of Sept, but we won't know if that's been acheived until either go live or the middle of Sept!!

Edited by Justo (Tue 14-Jun-11 17:08:39)

Standard User ichilton
(newbie) Wed 15-Jun-11 23:26:55
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Re: BT Infinity Availability Checker Out of Date?


[re: ichilton] [link to this post]
 
Hi All,

All of the checkers seem to say there are no plans to provide FTTC for my number or postcode in the next 6 months and a BT Partner for Infinity told me their database shows no plans for support in our area.

However, 2 of the cabinets round the corner from my street (including the one I believe i'm connected to) have started getting building work next to them and it's clear it's for a FTTC cabinet - you can see the base with the cable ducts where it's going to sit.

How long does it usually take from that building work starting / base getting laid to the live cabinet and ability to place orders?

I assume they'll have to sort the cabinet, power, fibre and equipment out first - is that usually a lengthy process?

Is it normal for the checkers to say no plans when the cabinet is clearly on it's way (and according to samknows.com, the exchange has been upgraded).

Thanks,

Ian
Standard User WWWombat
(member) Thu 16-Jun-11 02:44:16
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Re: BT Infinity Availability Checker Out of Date?


[re: ichilton] [link to this post]
 
The usual seems to be around 3 months all-in, but the power seems to be the most unpredictable aspect. Problems can add months onto individual cabinets, yet some cabinets have been dorted within a month.

What date does Openreach say about your exchange? That is probably more accurate than Samknows.
Standard User DougM
(member) Thu 16-Jun-11 08:16:53
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Re: BT Infinity Availability Checker Out of Date?


[re: WWWombat] [link to this post]
 
My read is that BT communicates zero about infill, doesn't even update the availability checker with a prediction until a new cabinet is live.

Back in January, BT told Basingstoke and Deane Borough Council that they would return in the summer to add 20 more cabinets. This information never appeared in any of their rollout plans and no connected lines had availability data tagged to them. BT themselves would respond to individual queries with the generic "no plans for the next six months" answer. My cabinet was done less than two weeks ago, yet no connected lines have any availability data.

I think the problem stems from the exchange-centric approach. BT says Basingstoke is done, any infill will only be listed in the availability checker once the cabinets are active and ready for orders.

-==-
DougM
Standard User sadvampire
(learned) Wed 10-Aug-11 18:10:41
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Re: BT Infinity Availability Checker Out of Date?


[re: Justo] [link to this post]
 
As an update, the status changed at midnight 5-7-11 & I was able to order Infinity a.m 6-7-11 (yes, as a sad vampire I ordered at 1am in the morning).

Infinity was installed 13-7-11, it's been pretty stable for the last 4 weeks, zero problems unlike with the ADSL that used to go down every week.

Download speed was 1.7mb, it's now 35.6mb
Upload speed was 0.3mb, it's now 8.1mb

Nice to no longer be in a slow spot

Postcode area GU4 8__
Guildford exchange
village of Chilworth

I just want a nice warm Blood Bath
Anonymous
(Unregistered)Tue 13-Dec-11 15:01:18
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Re: BT Infinity Availability Checker Out of Date?


[re: ichilton] [link to this post]
 
Cabinets and fibre optics in place for the last 9 months in my area of Rugby yet dates for availability still kept gettin put back. They have now stopped putting dates on the line checker. Rang BT who said infinity would be available in December and tried to sign me up on a deal for their old service together with a free transfer to infinity when it became available. Needles to say I didnt take them up on the offer and now found out that Infinity date has been put back yet again! They really do need to get their act together. For a communications company their communication with potential new broadband customers is cr*p.
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