I do know my stuff.
But without knowing more info (the full SP, sorry to have slipped into acronyms), it'd be difficult to give any advice other than conjecture.
Fair enough, I'm awaiting a ringback today so will post the full details if that doesn't happen or outcome isn't satisfactory. I would appreciate your professional input.
So there is a number for reseting profiles that only openreach can use. Does that mean then that to get the profile reset the only way is to get an engineer visit, or can support get OR to reset it remotely aswell?
I can figure out most acronyms but that one threw me, Starting price is the most logical but another google suggests it may be Situation,Person.