Infinity ordering issues

When trying to order Infinity over the internet i get a message saying there is technical issue to contact sales. When i contact sales they say theres a problem on the system and its passed to a technical team.

Its been a few days now... anyone else had similar issues and know how long it takes to be put right?

I had an "interesting" experience. It comes under the title of "What's the worst that could happen...?"

My order was through Plusnet, and (at first) went fine. When I tried to put the install back by a couple of days, the order got b0rked on BT's side (Wholesale or Openreach), and got stuck - couldn't be removed, fulfilled, or replaced. So we couldn't make *any* order at that point.

At that point it went through all manner of escalations at BT's side (I guess a "technical team" or two), BT still couldn't get rid of the duff order.

Eventually, they (BT) decided to just cancel my existing broadband, which just disappeared one night. We (ourselves & Plusnet) hadn't agreed to that step, mind...

It took 10 weeks from start to finish.

10 weeks? As long as the don't mess up my current broadband the wait won't bother me too much, its mad that they are faffing around with a customer wanting to give them over £40 a month