I tried to get BT to take back a Virgin phone and keep the number. They couldn't, but Sky could.
I think all of this shows that there are people (out there) in larger companies who are either poorly trained, incompetent, or simply don't care.
have been able to take back a phone number (if Sky could), as that means Virgin have measures in place to allow release of their phone numbers.
So; either BT and Virgin don't have an agreement, or BT don't have methods to do this, or the people at BT couldn't be bothered (or didn't know how).
Or; as I believe in my case, it's simply easier for BT to allocate a new number, than bother trying to claim back the old one.
Of all companies (given their past history of pointless spats) I'd have thought it would be Sky & Virgin (not to have a routine for migrating phone numbers), rather than BT & Virgin.
But watch out.....They'll come after you......You've posted a negative comment about BT
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