FTTC just installed today, SIGH!!!!!!!!!

YESSS !!!!! Just been hooked up to a fibre product at last. The openreach engineer showed me the stats of the modem which were 39999 downstream and 9999 upstream sync Once my router was connected and correctly configured i ran a speedtest which showed


Download speedachieved during the test was - 10625 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Additional Information:
IP Profile for your line is -38717 Kbps

Upload speed achieved during the test was - 8067 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps


I used to get 15Mbps download when i was on adsl2+. I dont know whats limiting my download speed any ideas? could it be BT's DLM? if so how do i rectify this problem? I rang the ISP and was told it should increase in 24hrs. Ive been reading online that these increases could take up to 10 days and i would prefer to jump ship now while im still in the cooling off period rather than when the 12 contract is inforced. Im constantly running speedtests but its like a slap in the face showing me download speeds from 10Mbps to 15Mbps.

Your IP profile is fine. The BT speedtester is a little erratic so try again in a couple of hours (or tomorrow). In the meantime try a test on speedtest.net and see what the result is. Whilst this won't be totally accurate - it'll give an indication of what you are currently getting. I wouldn't panic yet!!


Edit = typo

Edited by Garyilka (Tue 06-Sep-11 22:42:23)

In reply to a post by T1AA:

i would prefer to jump ship now while im still in the cooling off period rather than when the 12 contract is inforced.

I'm sorry to say that there is no "cooling off period" once the service goes live.

If you're a BT retail customer they will hold you to their 18 month contract. Alternatively if you're with a BTW reseller they in turn will hold you to their 12 month contract.

As for your low results then that could just be one of the many "hiccups" with the BT Speedtester. Make sure you're using a wired connected and try again after an hour.

Edited by griff_90 (Tue 06-Sep-11 22:12:08)

http://www.speedtest.bbmax.co.uk/

http://www.bbc.co.uk/iplayer/diagnostics#results

try a few speed tests on the aboves sites...

tbh the best and most accurate way of measuring your connection is downloading test files..

http://www.thinkbroadband.com/download.html

the test files linked above (as an example) are ones from this site..



edit: i forgot to add...downloading a network monitoring program is also a good way to see what your connection is doing in real time.rather than just going by a speedtest result.

free application that i would recommend for this is: http://www.softperfect.com/products/networx/

hope this helps

Edited by djfunkdup (Tue 06-Sep-11 23:07:16)

wired or wireless? If wired, through homeplugs or ethernet cable? If wireless then b,g or n?

Hello, the connection is wired through ethernet cat5e. I tried the speedtest.net and http://www.speedtest.bbmax.co.uk/ both show around 11Mbps - 13 Mbps. Downloaded a test file from http://www.thinkbroadband.com/download.html the speed was 1.253Mb/s (10.03Mbps).

Check to see you're actually connecting to the hub at more than 10Mbit?

Remember one person having that problem a few months ago for some weird reason

Yep it says its connected at 100.0 Mbps

Ignore the speedtesters and use the TBBmeter facility to download a large file.

Then watch the graph in TBBmeter and Task Manager - is it reasonably flat or up and down erratically? and what is the estimated speed (%age of 100Mbps)? TM shows raw unprocessed data.

Also, check your MTU and RWIN settings - they can have an effect. Use http://www.dslreports.com/tweaks to analyse and suggest.

In reply to a post by MHC:

Ignore the speedtesters and use the TBBmeter facility to download a large file.

Agreed.
Mine was installed today and speedtest results are highly variable.
TBB gives the worst results (anywhere from around 20Mbps up to 34Mbps - the most recent is 28Mbps).
Speedtest.net gives 37.4Mbps down / 8Mbps up.
BT Speedtester not working for me, because BT still haven't allocated the correct number for my line and I've been without a useable phone all day

Usenet downloads have been consistently maxing out my connection. Newsbin reports a download speed of 40.2Mbps (although this seems to include overheads, so the actual speed is closer to the 37.4Mbps reported by Speedtest.net.

No idea what I'm synced at. The installing engineer didn't plug any test equipment into the line (or the Openreach modem) - don't think he knew how (I even had to keep him here whilst I tested the Home Hub, using a laptop, to see if I even had an internet connection - all the LEDs were on, and he was happy to leave it at that, without any testing whatsoever).
He had a hand-held test instrument but said he didn't know how to use it to find out the cable length to the cabinet .