FTTC just installed today, SIGH!!!!!!!!!

YESSS !!!!! Just been hooked up to a fibre product at last. The openreach engineer showed me the stats of the modem which were 39999 downstream and 9999 upstream sync Once my router was connected and correctly configured i ran a speedtest which showed


Download speedachieved during the test was - 10625 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Additional Information:
IP Profile for your line is -38717 Kbps

Upload speed achieved during the test was - 8067 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps


I used to get 15Mbps download when i was on adsl2+. I dont know whats limiting my download speed any ideas? could it be BT's DLM? if so how do i rectify this problem? I rang the ISP and was told it should increase in 24hrs. Ive been reading online that these increases could take up to 10 days and i would prefer to jump ship now while im still in the cooling off period rather than when the 12 contract is inforced. Im constantly running speedtests but its like a slap in the face showing me download speeds from 10Mbps to 15Mbps.

Your IP profile is fine. The BT speedtester is a little erratic so try again in a couple of hours (or tomorrow). In the meantime try a test on speedtest.net and see what the result is. Whilst this won't be totally accurate - it'll give an indication of what you are currently getting. I wouldn't panic yet!!


Edit = typo

Edited by Garyilka (Tue 06-Sep-11 22:42:23)

In reply to a post by T1AA:

i would prefer to jump ship now while im still in the cooling off period rather than when the 12 contract is inforced.

I'm sorry to say that there is no "cooling off period" once the service goes live.

If you're a BT retail customer they will hold you to their 18 month contract. Alternatively if you're with a BTW reseller they in turn will hold you to their 12 month contract.

As for your low results then that could just be one of the many "hiccups" with the BT Speedtester. Make sure you're using a wired connected and try again after an hour.

Edited by deleted (Tue 06-Sep-11 22:12:08)

http://www.speedtest.bbmax.co.uk/

http://www.bbc.co.uk/iplayer/diagnostics#results

try a few speed tests on the aboves sites...

tbh the best and most accurate way of measuring your connection is downloading test files..

http://www.thinkbroadband.com/download.html

the test files linked above (as an example) are ones from this site..



edit: i forgot to add...downloading a network monitoring program is also a good way to see what your connection is doing in real time.rather than just going by a speedtest result.

free application that i would recommend for this is: http://www.softperfect.com/products/networx/

hope this helps

Edited by djfunkdup (Tue 06-Sep-11 23:07:16)

wired or wireless? If wired, through homeplugs or ethernet cable? If wireless then b,g or n?

Hello, the connection is wired through ethernet cat5e. I tried the speedtest.net and http://www.speedtest.bbmax.co.uk/ both show around 11Mbps - 13 Mbps. Downloaded a test file from http://www.thinkbroadband.com/download.html the speed was 1.253Mb/s (10.03Mbps).

Check to see you're actually connecting to the hub at more than 10Mbit?

Remember one person having that problem a few months ago for some weird reason

Yep it says its connected at 100.0 Mbps

Ignore the speedtesters and use the TBBmeter facility to download a large file.

Then watch the graph in TBBmeter and Task Manager - is it reasonably flat or up and down erratically? and what is the estimated speed (%age of 100Mbps)? TM shows raw unprocessed data.

Also, check your MTU and RWIN settings - they can have an effect. Use http://www.dslreports.com/tweaks to analyse and suggest.

In reply to a post by MHC:

Ignore the speedtesters and use the TBBmeter facility to download a large file.

Agreed.
Mine was installed today and speedtest results are highly variable.
TBB gives the worst results (anywhere from around 20Mbps up to 34Mbps - the most recent is 28Mbps).
Speedtest.net gives 37.4Mbps down / 8Mbps up.
BT Speedtester not working for me, because BT still haven't allocated the correct number for my line and I've been without a useable phone all day

Usenet downloads have been consistently maxing out my connection. Newsbin reports a download speed of 40.2Mbps (although this seems to include overheads, so the actual speed is closer to the 37.4Mbps reported by Speedtest.net.

No idea what I'm synced at. The installing engineer didn't plug any test equipment into the line (or the Openreach modem) - don't think he knew how (I even had to keep him here whilst I tested the Home Hub, using a laptop, to see if I even had an internet connection - all the LEDs were on, and he was happy to leave it at that, without any testing whatsoever).
He had a hand-held test instrument but said he didn't know how to use it to find out the cable length to the cabinet .

When the BT speedtester starts working you'll be able to see the IP profile. It's not exact, but it'll be reasonably close to your overall sync.

Yup, I know.
I'm pretty certain I'm at maximum sync (given the download speeds I'm getting from Usenet) but I'm reluctant to try the modem flash, just to find out the sync (just a shame the installing engineer wasn't able to tell me).

Based on the usenet speeds you mentioned, i'd say you have the full 38717/10000

ISP and router?

In reply to a post by orly:

Based on the usenet speeds you mentioned, i'd say you have the full 38717/10000

I would think that's about right.
I estimate my cable length (to the cabinet) to be around 200 to 400 metres (depending on the road/path routes used from the cabinet round the corner, and taking into account the order in which they built the houses), the 400m route is the less likely, as it would have involved routing phone cables through a part of the estate which wasn't built yet. The most obvious route is 275m.
So I should get maximum speed on the current profile and a bit higher when BT switch to 17a. It's just a shame the engineer was either unwilling or unable to tell me the actual line length, or the sync speed.

No idea what I'm synced at. The installing engineer didn't plug any test equipment into the line (or the Openreach modem) - don't think he knew how (I even had to keep him here whilst I tested the Home Hub, using a laptop, to see if I even had an internet connection - all the LEDs were on, and he was happy to leave it at that, without any testing whatsoever).
He had a hand-held test instrument but said he didn't know how to use it to find out the cable length to the cabinet.

Oh dear, they are employing 'ex-army' noobies to do a lot of the installs. They seem to think that these managed installs are 'easy'. They sometimes can be, but with no background knowledge, and apparently no skills, they seem to be getting it so wrong.

[censored] have you still got no dialling tone ? Part of the engineers task is to carry out a successful Eclipse test, this is not possible with NDT.

Post deleted by T1AA

In reply to a post by MHC:

Ignore the speedtesters and use the TBBmeter facility to download a large file.

Then watch the graph in TBBmeter and Task Manager - is it reasonably flat or up and down erratically? and what is the estimated speed (%age of 100Mbps)? TM shows raw unprocessed data.

Also, check your MTU and RWIN settings - they can have an effect. Use http://www.dslreports.com/tweaks to analyse and suggest.

I downloaded a large file and the graph on TBB meter and task manager both went up and down quite erratically the speed was 1.530MB/sec 12.243Mbps (10-15% of 100.0Mbps).

I use windows 7, the mtu was 1492 using the link you posted and using command prompt it showed 1500 also Receive Window (RWIN): 630528.

Router? ISP?

The router is the Linksys e2000 and my ISP is Merula

In reply to a post by Zarjaz:

have you still got no dialling tone ?

Always did have a dialling tone (even since before 7am when they changed my line away from Sky) but until around 5pm any number I dialled came back with a message saying "this number has not been recognised".
At around 5pm the correct number was suddenly setup onto my line and I was, once again, able to use the phone.

What I can't see is why they didn't allocate the correct number in the first place.
Why the need to deliberately set the wrong number, knowing they'd have to change it again later that day?

In any case; all OK now, although it would have been nice to know the sync and the line length to the cabinet!

In reply to a post by Zarjaz:

Part of the engineers task is to carry out a successful Eclipse test

He did no tests whatsoever.
All he did was fit the kit and dialled some number on the phone (to get the Infinity activated), then received an SMS saying it had been done.
I even had to ask him to stay for a few minutes whilst I checked to see if the internet was indeed connected!

Edited by adebov (Thu 08-Sep-11 00:19:36)

It's strange that experience differs widely depending on which engineer you get. The chap that installed mine was great and after fitting the modem to the wall (without being asked) he connected up his equipment, decided (with my agreement) to leave the faceplate that I had, checked for speed, told me where the cabinet was and what the line length was and asked me if he could do anything else for me!!

As with anything you get those who are well trained and not well trained. Similarly there are dedicated and thorough types and lazy sods thinking about their fish and chips for lunch.

True...... I dropped a line to the CEO at BT to tell him about my experience, hopefully Adebov will do the same............

In reply to a post by Garyilka:

hopefully Adebov will do the same............

No I won't be.
He was a nice enough bloke, just didn't appear to have been doing the job that long (and was only given a very quick "this is how it works" demo on the hand-held tool).
Hopefully experience will improve his knowledge, but I'm not about to go crying to the CEO over something which probably wasn't the fault of the engineer in the first place (being thrown in at the deep end seems to be par for the course with many British companies - as does getting the blame for things which aren't your fault).

In any case, I don't want him gobbing into my connections (in the cabinet) next time he opens it up to connect another customer

I think it was all down to poor training. Whilst this is something senior managers should be made aware of, it's not worth bothering the CEO.

In reply to a post by adebov:

Whilst this is something senior managers should be made aware of,

Agree absolutely - I just dunno how that can be done without going to the top. At the end of the day the only way BT get to know that their training systems are a heap of dung is by someone telling them - and they're more likely to listen to customers than their own staff.........

I always make a point of telling companies when their service is rubbish - and when it's good. Pain in the rear end me..................

All he did was fit the kit and dialled some number on the phone (to get the Infinity activated), then received an SMS saying it had been done.

Nah, that was the Eclipse test. It isn't to activate the service, it's there already, it does two tests, the first returns the sync rate, up and down, the second confirms the the line tests OK.

I even had to ask him to stay for a few minutes whilst I checked to see if the internet was indeed connected!

That's just plain [censored]. A BT Infinity managed install is for the engineer to connect, via ethernet or wireless, to the PC/Mac of your choice, and show the punter web pages.

I am sure you were more than happy not to have them touch your kit, but they should at least have offered.

Fair comments.

Training, however wasn't that brief, he was just clearly not paying attention.

The cab terminations are waterproof.

The 39999 and 9999 figures are those actually in the cabinet, It's impossible for almost anyone to achieve those speeds.

The 39999 and 9999 figures are those actually in the cabinet, It's impossible for almost anyone to achieve those speeds.

Utter twaddle. 40000 Kbps sync downstream, and 10000 up is often achieved. I, for one have that, and many more also.

In reply to a post by Anonymous:

The 39999 and 9999 figures are those actually in the cabinet, It's impossible for almost anyone to achieve those speeds.

Please explain.

There is no VDSL2 signal from the exchange to the cabinet. The VDSL2 is output from the cabinet DSLAM down the copper to the premises.

I would be very interested to know how the sync at the cabinet can be 39999/9999 but different at the user premises. Now; what is "sync" short for again ...?