Hi to everyone.
I'm having some problems with fttc bandwith and would like some help interpreting the tests i've done.
I am paying for a 40/10 service but the actual download b/w i achieve is terrible.
I've raised faults with my isp (vispa) and had a visit from openreach but still no resolution.
All the test's ive done have been using speedtester.bt.com so i can pass it onto my isp. All of my tests are carried out though the day and night (i work nights from home) and b/w results are consistant.
Speedtester.bt.com test 1 (download connected to my isp)
ip profile = 38717kbps
download speed = 7588kbps
test 2 (upload connected to my isp)
ip profile = 10000kbps
upload speed = 5436kbps
test 3 (download and upload connected to [email protected]_domain
ip profile = 38717kbps
download speed = 33191kbps
upstream ip profile = 10000kbps
upload speed = 6004kbps
As you can see, download speed while connected to [email protected]_domain is much more acceptable.
I sent this information to my isp and they replied saying it was a bandwith issue at my exchange. Is this correct or does the fault lay at my isp as i suspect. When not connected to vispa, my b/w is 'normal'. This would suggest that my isp is the bottleneck.
Any thoughts would be gratefully received.
Regards