Hi Everyone. I am new to the forum and am not an IT expert so any help and advise would be greatly appreciated.
Basically I signed up to bt business infinity 100gb/month usage and upto 40mb download with an expected speed of 31.4mb and 8mb upload.
The engineer arrived on December 22nd and before he installed/set up my infinity service he said the cabinet was at the end of my road (which is about 40-50 meters away) and that I should get at least 35mb. He then put a machine into my phone socket to test what my line was getting and he said I was getting the full 40mb but I would lose 1mb of this using wireless. I was well chuffed with this and after he left I did a speedtest on bt's test site and also on speedtest.net.
Both came back at 14mb down and 9 upload.
I'm really happy with the 9 upload but was disappointed to be getting 14mb download when i was expecting 31+. However bt state they guarantee me priority traffic as a business and say i'll have a guaranteed download speed of 16mb at the worst times. Infinity in my area is brand new and the engineer said I was the first person to go live on it.
Can anyone please shed some light on why I am only getting 14mb when I was expecting 31+.
The bt speedtest also said "Your configured download throughput speed for this service is 14262 k"
"IP Profile for your line is -14262 Kbps"
what do these mean?
why is speed only 14mb?
All help greatly appreciated.