Did Plusnet charge for the router, or is it free?
I am on Plusnet's Value Fibre package, with a contract period of 18 months.
Prior to switching from a Plusnet ADSL1 legacy package, I paid Plusnet for broadband & BT for telephone.
If I had contunued with BT as my telephone provider, there would have been an installation charge for FTTC (from memory it might have been £25 for an existing Plusnet custome & £50 for a brand new customer).
So I firstly switched telephone provider to Plusnet which also changed my legacy package to a new ADSL Value package, which also put my connection onto 21CN.
Apparently this has to be done in advance of FTTC installation as 2 orders, one for switching to 21CN (unless you are already on 21CN) & switching to a new FTTC service cannot be actioned at the same time.
The Plusnet agent who organised this had assumed I must already be on 21CN, & the process was delayed for around a week (might have been 2 weeks) while this was sorted out.
I just had to pay £4.99 for post & packaging for the Netgear router.
However, if I cancel my FTTC service within the first 12 months of the 18 month contract, there would be a pro-rata charge applied for the use of the router, along with the usual cessation charges.