We live in County Durham and are not very IT savvy.We have had BTInfinity without any issues for 11 months with regular speeds of 35+ Megs. Since the start of December we have not been able to stream ( BBC Iplayer says insufficient bandwith ) or connect to secure web pages and constantly having to refresh pages. To cut an extremely long story short we have had 50 + phone conversations with BT india and 8 seperate open reach engineers who have replaced everything and found NO problem at our end. Speedtest.net cannot complete tests ( the download speed slowly drops to zero ). BT speedchecker shows 36+ megs.
Has anybody encountered this problem and know the solution