Hi. I have had BT infinity installed 2 weeks ago... Complete rubbish. Just like so many other users the speed is all over the place (normally around 2 - 6 MB download) speedtest result are similarly all over the place depending on which test site you use. The fact is though my broadband performance is actually worse than when I was with Virgin. I am now paying more money for a worse service. Dont get me wrong, BT engineers are very 'helpful' including all of the people at the overseas call centre!! I have now had 4 engineer visits (waiting for number 5 now!) spoken to the call centre about 10 times, new router and wifi hub.
If the speed issues are not sorted very soon I am reporting the whole story to WHICH magazine and cancelling my service because it fails to deliver what its suppose to and they have had ample time to sort it. I appreciate they don't want bad press but lets be honest here - the infrastructure is not fit for purpose - despite the multi-million pound advertisement campaign. Take my advice and DONT swap to BT INFINITY.

So your speeds vary from 16 to 48 Mbps ... whaty is wrong with that? apart from 48 being very unlikely and there is nothing wrong with 16 at peak times.

In reply to a post by Anonymous:

I appreciate they don't want bad press but lets be honest here - the infrastructure is not fit for purpose - despite the multi-million pound advertisement campaign. Take my advice and DONT swap to BT INFINITY.

It may be congestion on your exchange, since even at peak times a speed test gives around 36.x Mbps for me. I am very pleased with Infinity so far (nearly had it a year now) and looking forward to the 80/20 uplift. (depending on cost of course).

I have made 12 phones calls to bt, 5 of which put the phone own on me.
I had infinity installed this month on the 9th it works for a few hours then stops and i cannot get any connection at all. i am at my wits end and just need HELP

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In reply to a post by Anonymous:

Hi. I have had BT infinity installed 2 weeks ago... Complete rubbish. Just like so many other users the speed is all over the place (normally around 2 - 6 MB download) speedtest result are similarly all over the place depending on which test site you use.

That sort of variation seems odd.

http://www.thinkbroadband.com/speedtest/button/13328... (this site) shows 3.5Mb down - about typical for this site.

A moment later, http://www.speedtest.net/result/1859280603.png shows something approaching the actual speed I get in general web browsing

So why is speed testing on thinkbroadband so useless?