In reply to a post by BernieSteak:

How does that tally with the "percent lines" column, or is that nothing to do with how many will have FTTC/FTTP? Sorry if these are pretty basic/dumb questions!

Thank you!

It doesn't. The "Percent Lines" column simply indicates the percentage of lines in that postcode that is served by the cabinet in question.

Aah. I guess it's pretty safe to sign up for a 12 month contract then, as it looks like fibre isn't on the cards any time soon. Got to love Milton Keynes and its infrastructure/planning.

Thanks again.

dependswhich exchnage you are on in Milton Keynes -- think more coming in bradwell abbey

It's Shenley Church End we're attached to here (I'm in Oxley Park).

In reply to a post by BernieSteak:

What do you think that means? Anyone have any ideas, or are there any people I can ask who may be able to help within BT / Openreach (I assume regular BT phone help wont help!).

Thanks again!

You can email the Infinity Team from this page
http://infinityfibrebroadband.com/
this is the reply I recieved

A check on your number 01326****** shows that your exchange at Falmouth has been upgraded to accept Infinity connections but your street cabinet(s) hasn't been upgraded yet and there is no date on the system for its upgrade. However the check indicates you can get ~17Mb ADSL2+ on your line, which it looks like you may be already receiving. If you are not getting ~17Mb let me know and we can look at getting you upgraded.

I will add you to our watch list for Infinity, checked on a monthly basis, and when we have more positive news we will send you an email with the details

Details from pcp for postcode were:
WWFALM FALMOUTH TR112AF {WWFALM}{P7} 0 26% 3.19 Cornwall - Tranche 2 YES FTTP
WWFALM FALMOUTH TR112AF {WWFALM}{M_A} 1 73%

That's interesting, but that website isn't a BT site though, it's a consultancy (325 Consultancy, based in Scotland), so not sure what they could do more than anyone else on here, or BT themselves?

Not sure how they're making money from this? Because they must be, right?

In reply to a post by boysteve:

You can email the Infinity Team from this page
http://infinityfibrebroadband.com/
this is the reply I recieved

That isn't an official openreach site - seems to be run by 325 ICT & Telecoms Solutions - a reseller.

They are confusing Infinity which is a BT Retail product with FTTC which is an openreach wholesale product

I think Plusnet, AAISP, TalkTalk and the many other ISPs that offer fibre access without the name "infinity" would be pretty annoyed at that site.

Edited by jchamier (Sun 12-Feb-12 00:14:05)

Hello, 325 Consultancy who operate the infinityfibrebroadband.com website are an Authorised BT Partner.
We work in BTs indirect partner sales channel offering customers information and a place to order/preorder BT's FTTC/FTTP fibre broadband services aka Infinity.
We offer an interface into BT that sometime the traditional routes do not. We have BT back office support and direct access to Product Managers who in turn speak to Openreach.
Often customers are not able to find the information that they are looking for from automated BT systems, so we add that personal touch and hope that in return you will order via us.
Hope that provides some clarification, happy to answer questions.

In reply to a post by 325Consultancy:

Hello, 325 Consultancy who operate the infinityfibrebroadband.com website are an Authorised BT Partner.
We work in BTs indirect partner sales channel offering customers information and a place to order/preorder BT's FTTC/FTTP fibre broadband services aka Infinity.

"aka" means "otherwise known as".

The confusion/disagreement arises from BT Retail FTTC/FTTP indeed being called Infinity (as long as the line speed estimate is above 15MBps, if not then - as I expect you know - another FTTC service is available). But BT Openreach FTTC/FTTP is not called Infinity and is available via many ISPs in the same way as ADSLx is. Similarly, BT Wholesale's FTTC offerings are not called Infinity.

You post isn't quite clear on the distinction between Retail, which I assume is who you partner with, (or do you mean BT Wholesale), and BT Group. Even your currently latest News Article re Lancashire County Council is a mish-mash, "Lancashire County Council recently announced it had chosen BT as its preferred partner organisation to roll out super-fast broadband ". BT Retail? Mike Blackburn is NW Director of the whole lot.

What you are seeing is a reaction against the huge BT Retail marketing machine, of which you are a part, which just manages to stay within ASA guidlines, but leads consumers to think Infinity from BT is the only FTTC product available to them. I have to say, in that connection, I don't think much of your affinity scheme whereby people and organisations with zilch knowledge of the right product for others get get money for referring people to you, when your products may be inappropriate or relatively expensive.

Edited by RobertoS (Fri 16-Mar-12 12:32:25)

Our aim is not to confuse anyone and to answer a question previously raised: no, we do not make any money from the website, the management and administration service unless someone goes onto purchase a service from us. We decided to set up the website to provide another point for information access, initially for our own Business Customers. However the demand for updates and the lack of information from other sources was clearly frustrating and confusing many people so appreciating the strength of feeling and frustration we have continued to provide information to anyone that asks whether from a Business or consumer source; there is no doubt that the complexities surrounding the actual roll-out are sometimes infuriating for a number of people and we are trying our best to bridge that gap.

In the first instance we inform anyone that contacts us of the current status of FTTC and FTTP at their exchange and cabinet whether they plan on using BT retail as their carrier or not. We do not insist that the enquirer places an order with us before we access information furthermore a number of enquirers have made it clear they will not be ordering the end product from BT retail and we still provide the relevant information without prejudice.

We inform any enquirer the current status of their particular exchange and cabinet and the speeds they can expect. If they cannot receive the product they are looking for then we advise them the speeds they are probably experiencing and the speeds available for them at the exchange. Again, no reference is made to the carrier. After updating the enquirer on what service is available we will then ask then ask if they would like to order a BT retail product from ourselves and we process said order.
The enquirer is then able to make an informed choice as to whether they opt for a BT Retail service or another carrier. In some circumstances the end user has opted to order from another carrier and even from BT Retail directly. While this is disappointing because as indicated above we receive no financial return unless the order is processed through ourselves it comes down to consumer choice and we respect that choice.

Our website and feed highlights BT Retail products as this is how we receive revenue.

The fact that the information and database we use is available to any carrier the question we would ask is whether any other Company or Carrier are providing the same resource without charge or promise of an order; certainly we are not aware of any.