ADSL24 - 80Mb trial now open to customers

If anyone is currently on our FTTC service (any package) and wishes to take part in our 80Mb download / 20Mb upload trial (same price as present) then please raise a ticket entitled "80Mb FTTC trial" marked for my attention through your My account page.

Any new customers that sign up with us are also able to upgrade to the trial a few days after going live by raising a ticket also.

Thanks

Edited by deleted (Tue 28-Feb-12 20:42:28)

Done that just now, thank you!

How long does it normally take to implement?

Around 48-72hrs

Just replied to my ticket after seeing the T&Cs.

Not been able to run the BT speedtester for a few days. Apparnelty BT is aware of issue but unable to get this confirmed.

DrT

Just as an aside , is there any info on which exchanges are included in the trial ?

No, because it's all exchanges that are on the trial

Bear in mind that Openreach are looking to launch the product at the end of March/beginning April, so only 4 weeks left on the trial, and then we will be offering the 80Mb service straight off.

Edited by deleted (Thu 01-Mar-12 18:43:44)

In reply to a post by DrTeeth:

Not been able to run the BT speedtester for a few days. Apparnelty BT is aware of issue but unable to get this confirmed.

You'll probably find that once you're on an 80/20 trial it will magically start working again (it did for me) but the results it gives are highly erratic.

Ahh thank you for that info

James is there any up-date on when the trial is starting. i put my ticket in and agreed to the T's and C's but no reply.........


I'm just very impatient...........lol

Yep it should change over either Saturday or Monday. PM or email me your Tel Number and I can check.

James i just sent my number to you in a pm....

I wasn't logged in earlier just incase your wondering......

How do I submit ticket wld like to take part in trail

Good news is that it is active - needed a router reset.
The bad news is that the speed increase is not worth paying for sadly. Thank goodness I could try before buying.

DrT

I had mine activated some time last night or this morning.

run a speed test today and am seriously happy.

was getting the full 40mb/10mb before, here's my current test....

[img]http://www.speedtest.net/result/1814292272.png[/img]

Whoops, the above post was me, forgot to sign in.

Can I ask if anyone knows how long this trial is lasting for?

Edited by deleted (Mon 05-Mar-12 12:35:17)

It was originally until the end of March when BT should be launching the service nationwide, however no dates or pricing has been confirmed by them yet.

Am I too late!?

Just saw this thread, so have submitted a ticket, will wait and see.

Ta

That would be nice as my exchange is currently having the FTTC rollout this month and lots of new cabinets have been installed around the area in the last few months. I have been trying to find my cabinet but a lot of them don't seem to be numbered to see if a new FTTC has been put near it.

According to Samknows it was the 1st March but on BT's Infinity map it's 31st March. Just waiting for the go ahead to see if I can get it in my street and when you can place orders on the exchange.

Got a reply shortly after submitting the ticket, agreed to the T&C's so will wait and see what happens.

So i've not heard a thing since... Not even a reply to my question. :/

Sorry, just got a bit of a backlog but we are aware of your request.

Problem is BT are looking to launch the service in just over 3 weeks so being fussy now accepting new triallists.

Unfortunately, my max under the trial of 5.7MB/s has dropped to 5.0MB/s. Under a 40/10 connection, I was on the maximum profile.

BT's speedtester is still borked, it goes from checking user details to uploading results without running any successful tests.

I would need to see at least a 50% speed increase to tempt me to upgrade.

DrT

Ok, fair enough, thanks for the reply.

Slightly off topic James but will ADSL24 also be offering FTTP when it's available ?

Steve

Edited by stevepressman (Fri 09-Mar-12 15:32:02)

Yes!

In reply to a post by Adsl24:

Yes!

Excellent just hope that the proposed installation fees are not so mega high then

Steve

maybe £500 upwards for fttp i would say

Is FTTP going to work as an extension from the existing FTTC box to the home, therefore being available for everyone with FTTC, or will it be for 'special' people?

In reply to a post by nogg:

Is FTTP going to work as an extension from the existing FTTC box to the home, therefore being available for everyone with FTTC, or will it be for 'special' people?

Two News Articles. The first one doesn't say much, but worth reading.

http://www.thinkbroadband.com/news/5015-bt-group-to-...
http://www.thinkbroadband.com/news/5016-fttp-on-dema...

Edited by RobertoS (Fri 09-Mar-12 17:48:02)

I am now on the 80/20 trial!

http://speedtest.net/result/1823731092.png
http://www.pingtest.net/result/58590437.png

BT Speedtester results...
http://i.imgur.com/PIaJU.png

Does the upload seem slower than it should be to you guys?

Ta, and thanks to ADSL24!

EDIT: TBB Speedtest...

Edited by Cruncher (Fri 09-Mar-12 21:05:34)

In reply to a post by RobertoS:

In reply to a post by nogg:

Is FTTP going to work as an extension from the existing FTTC box to the home, therefore being available for everyone with FTTC, or will it be for 'special' people?

Two News Articles. The first one doesn't say much, but worth reading.

http://www.thinkbroadband.com/news/5015-bt-group-to-...
http://www.thinkbroadband.com/news/5016-fttp-on-dema...

Excellent! Thank you.

can i do this trial? how do i sign up

Start by reading the first post of this thread.

will they release 80mb at the end of march for everyone?

In reply to a post by Cruncher:

I am now on the 80/20 trial!

http://speedtest.net/result/1823731092.png
http://www.pingtest.net/result/58590437.png

BT Speedtester results...
http://i.imgur.com/PIaJU.png

Does the upload seem slower than it should be to you guys?

Ta, and thanks to ADSL24!

EDIT: TBB Speedtest...

I am kind of disappointed with both down and upload speed although fast I thought I would get more, more so with the upload. I guess we come to expect so much now a days!

When I think back to my Bulletin Board Days and my 300 baud Modem that you had to stick the phone into HA HA I guess we have come a long way.

Steve

Does the upload seem slower than it should be to you guys?

Hard to tell without stats from an unlocked modem. From what I remember of erudite discussions by others about the 17a frequency bands, it seems upload speed may have been sacrificed a bit in order to maximise download.

So you may be seeing that effect. Your speedtest.net one is considerably better than the tbb one.

In reply to a post by RobertoS:

Does the upload seem slower than it should be to you guys?

Hard to tell without stats from an unlocked modem. From what I remember of erudite discussions by others about the 17a frequency bands, it seems upload speed may have been sacrificed a bit in order to maximise download.

Fair enough, i'll try and get the unlocked stats soon .

So you may be seeing that effect. Your speedtest.net one is considerably better than the tbb one.

Indeed, to be honest, i dont rate the speedtest on this site at all, its never given me a decent result compared to other speedtest and downloads...

Probably, according to ADSL24.

In reply to a post by RobertoS:

Your speedtest.net one is considerably better than the tbb one.

I have never managed to get the TBB test to report more than about 9Mbps upload speed, even though others report up to 16.

In reply to a post by kasg:

I have never managed to get the TBB test to report more than about 9Mbps upload speed, even though others report up to 16.

At work I can see over 25mbps upload on both Java and Flash TBB testers.

In reply to a post by jchamier:

At work I can see over 25mbps upload on both Java and Flash TBB testers.

Which ISP?

In reply to a post by BatBoy:

In reply to a post by jchamier:

At work I can see over 25mbps upload on both Java and Flash TBB testers.

Which ISP?

AT&T

Makes sense
http://news.bbc.co.uk/1/hi/business/230831.stm

In reply to a post by BatBoy:

Makes sense
http://news.bbc.co.uk/1/hi/business/230831.stm

14 years ago

AT&T and Verizon are big players in world wide telecoms, not just US.

Ok, heres my modem stats, I'm on the 80/20 Trial. Thoughts?

http://speedtest.net/result/1824014555.png

Text

1 23 45 67 89 1011 1213 1415 1617 18

# xdslcmd info --show xdslcmd: ADSL driver and PHY statusStatus: Showtime Retrain Reason: 0Max:    Upstream rate = 32937 Kbps, Downstream rate = 90168 Kbps Path:   0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps  Link Power State:       L0Mode:                   VDSL2 Annex B VDSL2 Profile:          Profile 17aTPS-TC:                 PTM Mode Trellis:                U:ON /D:ONLine Status:            No Defect Training Status:        Showtime                Down            Up SNR (dB):        8.8             15.1Attn(dB):        0.0             0.0 Pwr(dBm):        13.3           -4.6

Text

1 23 45 67 89 1011 1213 1415 1617 1819 2021 22

# xdslcmd info --pbParams xdslcmd: ADSL driver and PHY statusStatus: Showtime Retrain Reason: 0Max:    Upstream rate = 32921 Kbps, Downstream rate = 90168 Kbps Path:   0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps  Discovery Phase (Initial) Band PlanUS: (0,95) (868,1207) (1972,2783) DS: (32,859) (1216,1963) (2792,3939)Medley Phase (Final) Band Plan US: (0,95) (868,1207) (1972,2783)DS: (32,859) (1216,1963) (2792,3939)        VDSL Port Details       Upstream        DownstreamAttainable Net Data Rate:      32921 kbps         90168 kbps Actual Aggregate Tx Power:    -   4.6 dBm          13.3 dBm============================================================================   VDSL Band Status        U0      U1      U2      U3      D1      D2      D3  Line Attenuation(dB):  2.4     10.3    14.1     N/A    5.9     12.7    20.2 Signal Attenuation(dB):  3.1     9.4     12.9     N/A    5.9     12.7    20.2        SNR Margin(dB):  15.8    15.1    15.1     N/A    8.8     8.8     8.9          TX Power(dBm): -18.7   -36.2   -4.8      N/A    10.1    7.9     6.9

In reply to a post by Cruncher:

Ok, heres my modem stats, I'm on the 80/20 Trial. Thoughts?

You don't want my thoughts you lucky so-and-so .

DrT

Edited by deleted (Sun 11-Mar-12 18:55:02)

In reply to a post by Adsl24:

Yep it should change over either Saturday or Monday. PM or email me your Tel Number and I can check.

James, is this trial available in Milton Keynes (Bradwell Abbey)

Thanks

Unfortunately BT are not allowing us to submit any further customers as they are in receipt of enough (by the sounds of it) and as the product will launch next month anyway there would be little time to test it!

Hi James, have you guys been able to map a before and after of what people are getting now on the new profile? Just wondered if a table of X = Y old to new download speeds below the full 40 has been drawn up to give people an idea of what they'll get on the new service?

Funnily enough, I seem to be off the 80/20 trial. I was not getting much of a boost but my speeds have definitely dropped back to 40/10.

DrT

I ran a line test and can see you were/are synced at 45Mb so it appears that may just be what your line can support, ie the 80Mb service is not going to bring you much more than the 40/10 service.

In reply to a post by Adsl24:

I ran a line test and can see you were/are synced at 45Mb so it appears that may just be what your line can support, ie the 80Mb service is not going to bring you much more than the 40/10 service.

On the 80/20 trial I downloaded at 4.99MB/s maximum (after the DLM kicked in) to the previous 4.70MB/s on 40/10. I run a download/upload speed graphing app and the difference is obvious. I could flat-line at the speeds just mentioned at will. In spite of that, I agree that the 80/20 service will not bring me any benefit.

DrT

In reply to a post by Adsl24:

No, because it's all exchanges that are on the trial

Bear in mind that Openreach are looking to launch the product at the end of March/beginning April, so only 4 weeks left on the trial, and then we will be offering the 80Mb service straight off.

Disappointing to hear from sales that it's now looking like May before you offer it.

It will be before May, i'm not in this week so sales would say May to be safe

In reply to a post by Adsl24:

It will be before May, i'm not in this week so sales would say May to be safe

Called back again today, as sales advised to do so yesterday as they were waiting for an email from management regarding the launch date but was imformed management have not been in touch and could only offer sincere apologies.

Notice there is still no news on this, sales said the website was being updated with info but nothing on there about 80/20.

Still awaiting commercials I'm afraid. Will not be long.

Thanks for the update

Hi James,

Is there any news on this yet?

Thanks

Should be during next week, its all sorted just commercials to be finalised.

will this be a free upgrade like most the other ISP's?

In reply to a post by FTTCmartyn:

will this be a free upgrade like most the other ISP's?

"Most" being BT and Zen. Unless i'm unaware of others?

IDnet also, but their homepage still refers to 40Mbps...

are plusnet not doing it too?

It's really disappointing after all the fanfare of this thread that ADSL24 still aren't offering this service despite several times saying it would be available as soon as it's launched by BT, and then told before May which looks like it's gonna pass by without launch.

Considering you have to give 30 days notice to change package it won't be until June that anyone will be able to get the service either unless they remove the notice clause,maybe as a goodwill gesture for the delays they will...

In reply to a post by Adsl24:

It will be before May, i'm not in this week so sales would say May to be safe

Is it still launching today?

Already got FTTC with ADSL24. Quick questions

Is this an automatic upgrade if already a customer?

If not will it cost more?

And anyway in advance of committing to upgrade of finding out potential increase in speed?

I suspect they'll allow upgrades immediately... it's just normally downgrades that require notice.

Matt

In reply to a post by doleawg:

And anyway in advance of committing to upgrade of finding out potential increase in speed?

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

In reply to a post by RobertoS:

In reply to a post by doleawg:

And anyway in advance of committing to upgrade of finding out potential increase in speed?

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Thats just shows me exactly what I have now on FTTC, in reading this thread others had to commit to the trial before they got the new reading

Aha, found the answer elsewhere in the forum. ADSL24 themselves say absolutely pointless looking at the 80Mb service unless you are getting 40mb now. Ah well, that ends that.

http://forums.thinkbroadband.com/fibre/t/4117737-re-...

Which is why I said to look at the BTW checker - expecting you to post what it said. Then would have replied if necessary .

In reply to a post by RobertoS:

Which is why I said to look at the BTW checker - expecting you to post what it said. Then would have replied if necessary .

Whats the point in the service then? How many truly get the 40mb in the 1st place?

James, am i too late with a request for the trial? Only just noticed this today, I had asked sales about 80/20 a few weeks ago and there was no mention of a trial.

Is the trial still available? And would it be open to myself on my bonded setup?

I wouldn't mind trialing 160/40

Cheers!

Trial was over last month and service launched by BT, ADSL24 said they would offer as soon as BT made it available but that got pushed back to before the end of April and now we're in May and still no sign of it.

In reply to a post by doleawg:

Whats the point in the service then? How many truly get the 40mb in the 1st place?

A large number, over 50% I think. Remember we're talking about sync speed, not necessarily actual throughput.

Edited by kasg (Tue 01-May-12 19:11:46)

In reply to a post by doleawg:

Whats the point in the service then? How many truly get the 40mb in the 1st place?

There is no difference in principle between this and ADSL Max, (up to 8Mbps) and ADSL2+ (up to 24Mbps). Would you expect someone on a 3Mbps ADS Max connection to get 9Mbps by upgrading to "up to 24Mbps"?

What proportion on "up to 24Mbps" get 8Mbps+?

So the same question applies - what's the point of "up to 24Mbps".

In reply to a post by RobertoS:

There is no difference in principle between this and ADSL Max, (up to 8Mbps) and ADSL2+ (up to 24Mbps). Would you expect someone on a 3Mbps ADS Max connection to get 9Mbps by upgrading to "up to 24Mbps"?

Surely there is a difference here though, someone getting (say) 6Mbps on ADSL Max is highly likely to get more than that on ADSL 2+. Someone getting 30Mbps on FTTC 40/n will not see any increase from moving to 80/20.

In reply to a post by kasg:

In reply to a post by doleawg:

Whats the point in the service then? How many truly get the 40mb in the 1st place?

A large number, over 50% I think. Remember we're talking about sync speed, not necessarily actual throughput.

Ok, how do I test my sync speed?

Yes, I accept that.

I don't know if you are familiar with O2/Be LLU connections? That's a closer allegory.

All are provided over ADSL2+, but the old O2 Standard was capped at 8Mbps and Be Value is still capped at 12Mbps. Upgrading to the uncapped products wouldn't improve the speed if it was under 8Mbps.

ADSL >> ADSL2+ does involve a doubling of the available frequency range, and on an attenuation allowing 6Mbps+ on ADSL then there will be extra speed available fron the added frequencies. Around the 6Mbps mark the higher frequencies attenuate so much that their contribution is little, and at higher attenuations still their contribution drops to zero.

40/nn >> 80/20 is more like the O2/Be capping.

RobertoS As kasg says, what you refer to offers hope! What this product offers is no hope or point in buying to allegedly 50% of users? Makes no sense.

In reply to a post by doleawg:

Ok, how do I test my sync speed?

You can't see it unless you have unlocked your modem, but you can see your IP profile from the BT Speed Tester (ADSL & FTTC Diagnostics). If this is 38.72 you are on the maximum speed for 40Mbps FTTC so will probably benefit from 80Mbps, but how much depends on how far you are from the cabinet. Ignore the actual speed test result, it's just the IP profile that matters.

In reply to a post by doleawg:

RobertoS As kasg says, what you refer to offers hope! What this product offers is no hope or point in buying to allegedly 50% of users? Makes no sense.

Oh come on, that is a hopelessly negative attitude to a product that has only been around for a very short time that offers an increase in speed from a figure that would have been totally unimaginable a couple of years ago to a figure that would have been totally unimaginable a few months ago! And don't forget that may people still can't get FTTC in the first place, for those that can the new higher speeds are a bonus. My 50% figure was pure guesswork, but AFAIK a lot more people get maximum sync on 40Mbps FTTC than ever did on ADSL.

In reply to a post by kasg:

In reply to a post by doleawg:

Ok, how do I test my sync speed?

You can't see it unless you have unlocked your modem, but you can see your IP profile from the BT Speed Tester (ADSL & FTTC Diagnostics). If this is 38.72 you are on the maximum speed for 40Mbps FTTC so will probably benefit from 80Mbps, but how much depends on how far you are from the cabinet. Ignore the actual speed test result, it's just the IP profile that matters.

IP Profile set at 27mb so can't benefit, we live up a hill and down a country lane so to be honest even getting 27mb is a miracle and happy with that.

In reply to a post by kasg:

In reply to a post by doleawg:

RobertoS As kasg says, what you refer to offers hope! What this product offers is no hope or point in buying to allegedly 50% of users? Makes no sense.

Oh come on, that is a hopelessly negative attitude to a product that has only been around for a very short time that offers an increase in speed from a figure that would have been totally unimaginable a couple of years ago to a figure that would have been totally unimaginable a few months ago! And don't forget that may people still can't get FTTC in the first place, for those that can the new higher speeds are a bonus. My 50% figure was pure guesswork, but AFAIK a lot more people get maximum sync on 40Mbps FTTC than ever did on ADSL.

Sorry my point while negative was trying also to be realistic. FTTC is amazing. I have 2 lines to the house and have gone from very unstable 3mb to 27mb on both lines and it took only seconds for the engineer to do.

2 things though. Why bring another product to market for users for users of a product but immediately exclude 50% of them, does it make business sense? Also personally I would prefer if BT concentrated on getting FTTC rolled out at its most basic level to everyone before fannying around with additional products. I genuinely feel sorry for those stuck on low bandwidth.

But you aren't being logical.

You say you were only getting 3Mbps on ADSLx. So ADSL(1) was fine for you - up to 8Mbps. The logic of what you are saying is that everybody else, who it benefits, should have been denied ADSL2+ on the grounds that anyone not everybody at a fair distance from the exchange would benefit.

Is that your position? That ADSL2+ was, and the extended roll-out now in progress, still is, is a misuse of resources? Nobody is excluding (a completely plucked out of the air figure anyway) 50% of users from anything by uncapping the 17a profile from 40/10 to 80/20.

As for it making business sense, Openreach charge BT Wholesale, TT and Sky the massive sum of £2.55pm extra. BTW choose not to make their price list to CPs publicly available.

Edited by RobertoS (Wed 02-May-12 11:35:56)

RobertoS Sorry, absolutely no idea what you are saying or going on about. You are getting a bit excited, its only wet string, time to calm down. I have 2 x FTTC lines, life is good, more speed, more money. No.

He's clearly referring to your question why BT are bringing in another product which excludes "50%" of the market.

Just because you only get 27 meg doesn't mean that they shouldn't supply services greater than that where possible, it wouldn't make any financial sense to start adding in additional DSLAM's purely to get people like you who live a higher than optimal distance from the cabinets up to the maximum speed.

The upgrade to 80/20 is simply opening up the taps on existing technology.

Those on lines not supporting the current maximum rate may gain additional bandwidth at a later date with profile 30a when it is rolled out (and certainly will gain more with vectoring), or by opting to convert their lines where possible to FTTP when available.

Certainly, the end game will be to get as many lines as possible onto FTTP as it will cut out all the reliability issues with xDSL and result in cost savings longer term.

Simple

In reply to a post by doleawg:

Aha, found the answer elsewhere in the forum. ADSL24 themselves say absolutely pointless looking at the 80Mb service unless you are getting 40mb now. Ah well, that ends that.

I get 40Mb now, and not much more on the 80/20 trial. Not worth it at all for me.

DrT

sounds like an issue if you get 40/10 no probs you should see a good increase on 80/20

In reply to a post by truex360:

sounds like an issue if you get 40/10 no probs you should see a good increase on 80/20

That doesn't follow. Someone sync'ed at 40/10 could quite easily have only 41/11 available on 80/20. Others get 79999/19999. Distance from the cabinet rules, just like from the exchange does on ADSLx.

just realised what i wrote of course cause his overall line profile could be 41 sync not 79

my bad

Well, in your favour, the majority on the full 40/10 sync will get a very healthy increase on 80/20.

I'm 600m from the cabinet and should get around 52/13 if I upgrade. Which is a significant amount if 40/10 isn't enough for a particular user's needs.

In reply to a post by RobertoS:

Well, in your favour, the majority on the full 40/10 sync will get a very healthy increase on 80/20.

I'm 600m from the cabinet and should get around 52/13 if I upgrade. Which is a significant amount if 40/10 isn't enough for a particular user's needs.

I was predicted similar speeds to you(51.5/13.2) tho according to the engineer his machine says I'm 800m from the cab, also he said his machine said 52/10 for my line so the upload lower than predicted.

in reality I'm getting sub 50mb(mostly around the 40mb with highest reading of ~46mb) with the ip profile @48mb(well its 47.95, was 48.41 but I rebooted the modem & router in the last 15/20mins as the net stopped working), the upload is ~9mb. this is with the pc connected via ethernet, on my ipod touch and my android phone/s getting 15-20mb(well upto 15mb on the ipod and 20-25mb on the phone/s)

Best to stick to sync speed as comparing speed tests with other people's sync is very confusing . I know you've done a rough back-calculation from the IP Profile in another thread, but not here.

Why? It is not beyond the bounds of possibility that 40MB is the max my connection supports.

DrT

its not thats why corrected myself !

In reply to a post by RobertoS:

Best to stick to sync speed as comparing speed tests with other people's sync is very confusing . I know you've done a rough back-calculation from the IP Profile in another thread, but not here.

well I would mention sync speeds but don't have the stats as not hacked the modem, only got infinity on tuesday.

but with the ip being ~48mb for me it'd be ~50mb sync if ip is 97% of sync from what some people have said, unless I'm mistaken one of those people mentioning %s was you.


I was hoping for 60mb speeds but what I'm getting is wayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy better than I've been stuck on for the past several years, on adsl was getting 2.5mb at best

Ah, it's Manuel for Fawlty Towers .

Is there any news on the 80/20 service?

In reply to a post by Anonymous:

Is there any news on the 80/20 service?

There was a post on another thread a couple of weeks back where James said it should be within the next week, but that's passed so I guess it's been delayed again.

post here

Edited by deleted (Mon 14-May-12 13:23:11)

Spoke to sales today who said they had received pricing and packages and should be ready to order this week. Also said customers should get an email before launch.

Yep, and we're looking to be really competitive on the high end usage pricing

Rest assured, it's not in our interest to not launch 80/20, but we have to ensure the pricing is correct and viable!

Edited by deleted (Tue 15-May-12 16:19:33)

Great news!

Whats the timescale of ordering it and then getting the service active on the line?

Thanks for updating us James

Edited by deleted (Tue 15-May-12 16:32:54)

Packages should be released within a week and our aim is to start provisioning within 14 days from today! It only takes a day to upgrade from an existing 40Mb circuit once our packages are live

Hi, I am a current customer and was wondering if a trial was available in my area. I suspect that it is not available but I like surprises, pleasant ones anyhow.

I live in the Pelsall Area - WS3

Get back to me either way.

Ta

The trial was closed in April, however we will be launching our 80Mb service in the next 14 days so you will be able to upgrade then!

Will the 80/20 packages have a bigger usage allowance?

is it available to order now?

cheers

Any update as 14 days have passed and sales are now saying mid to late June

Thanks

In reply to a post by Adsl24:

Packages should be released within a week and our aim is to start provisioning within 14 days from today! It only takes a day to upgrade from an existing 40Mb circuit once our packages are live

Hi James,

Is there any news on this?

Edited by deleted (Wed 30-May-12 11:48:52)

Don't be silly, it's getting to be a joke with ADSL24 - even Paul said he was hugley embarrassed by it all, and that's their own staff!

It is getting rather silly and is creating a bad impression. I think I shall be off at the end of my 12 month contract!

And what's worse is we are being ignored, he was posting on here last night so they are obviously aware customers are now unhappy with this.

As other people have said, if they just came out and explained the issues instead of saying "within 14 days" customers wouldn't be annoyed.

I only signed up as I was assured 80/20 was going to be available as soon as Openreach offered it, I have this in ticket form and also discussed it over the phone at point of sale - so I'm extremly disappointed by this whole situation.

The above anonymous post was me btw (could not remember login). I am currently on the 80/20 "trial" which is still running for those of us on it! It's rather turned into a very long term trial tbh.

I was not too impressed with the 80/20 trial at the start due to slow speeds - congestion in my area maybe, but not sure. It has since improved and is running at 50-60Mbps most evenings, however it still dips down to 20Mbps from time to time, not as much as previously thankfully. However what I said earlier about it creating a bad impression does still stand and I still probably will head off at the end of the 12 months and yes it is pretty bad form that the people who signed up specifically for 80/20 and missed out on the "trial" are kept waiting and waiting.

You guys would be mad to run off to another company. What other company's director/tech manager would send their OWN OR modem when their customer's was acting up, as happened to me?

Nobody's perfect.

DrT

I wouldn't expect any ISP to send out the Openreach modem, as that is Openreach's responsibility.

ADSL24 have failed constantly with regards to 80/20 after reading all the replies James made on this thread, so it's right customers should be annoyed at being misled

In reply to a post by Anonymous:

ADSL24 have failed constantly with regards to 80/20 after reading all the replies James made on this thread, so it's right customers should be annoyed at being misled

I suspect that this thread may mean James may not post again. If his comments here are taken to be "official" statements on behalf of the company - rather than just "this is what we're aiming for".

Problem is this was also confirmed by sales over the phone, and in ticket form so it was also what they are directly telling customers hence why people are now unhappy over this.

Dear All,

Sorry for the delay in replying.

The fact is, we sent the commercials back to our wholesale provider last week to improve upon because we are trying to get the best deal for our customers. That's what happens in business - negotiations.

We have to ensure that our prices are competitive when we launch the packages, so we cannot launch until we have 100% agreed everything. If this takes time, then so be it, but it would be suicide for us to launch with incorrect and rubbish pricing.

We're certainly not stalling, or purposely delaying launch, but we have to be 100% sure we've got the best deal we can so we can pass this on to customers. There are lots of background discussions going on, and believe me, I wanted to launch it a month ago, so there is no one more frustrated than me, but we have to be realistic and we're close to it now.

James

Thanks for updating and keeping us paying customers in the loop.

Hopefully it'll be available before my contract expires.

Thank you

They did not send it out, one of the owners sent out their personal one to keep me going as BTO has missed an appointment that they had made. If you cannot see that as good customer service, you will not be happy anywhere and goodbye!

You have not been charged for anything and you are getting het up about a little delay. ADSL24 will be better off without you.

We have now published our new 80/20 packages. See

http://forums.thinkbroadband.com/fibre/f/4128230-ads...

All replies will now be done on the new thread rather than this page.

Thanks,

James

Post deleted by billford