Hi there @karslakep,
I'm sorry for what so far looks like a poor experience you've had with us here.
If its OK with you I'd like to take some time to pick things over in greater detail a little later. I will of course help you out as much as possible here.
From my point of view I can see that FTTC was ordered in February yet that was cancelled and so far I can't see a clear reason why so that's the main point of what I'mm looking into for you.
Also I can see according to our availability checker and it's plain to see from the BT checker that FTTC should be available to you.
I'd like to apologise for the response you quoted in your first post to this thread as I don't think that helps to explain things well, some feedback will be given about that.
The order for ADSL2 is complete now so that side of things should be OK, please bear with me and I'll come back to you after some analysis and digging later.