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Standard User karslakep
(newbie) Mon 26-Mar-12 19:48:29
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Plusnet reason for not supplying FTTC for my house.


[link to this post]
 
I have a problem with Plusnet.

I signed up for the fibre service. however, since my phone line has been changed they have said that i can't get FTTC. This is the reason they gave me.


It is not that you are too far away from the exchange to have FTTC, it is that you are too far from the exchange for Plusnet to provide the FTTC. Because you are geographically far from the exchange as in relation to where the Fibre Optic cables run from the exchange before arriving at your address, If Plusnet did give you a Fibre Service this would not increase the speed of the Broadband as still would only be able to give you a ADSL speed. We do apologise for this and we would love to offer you more speed but it is simply not possible for Plusnet to offer you this.

We do have a ethical responsibility to you as if we offer a more expensive service to get you more speed like the Fibre service but the physical connection will still only give you a ADSL Speed then why should Plusnet charge you extra for a service that we can not deliver. Therefore the only options we can give you is the ADSL Broadband which is currently due to be given to you as of 27/03/12.


This is totally in opposite view to the reason whey FTTC was undertaken by BT, as the FTTC was to provide fibre to the local cabinet, so to reduce the length of line from the BT exchange, thus reducing my line length from 2000m to say 100m where the 100m is the length from the cabinet to my house. Has anyone else had this from Plusnet or another provider.

Is there any way of finding my local cabinet and finding out if my line is capable of FTTC?
Standard User Ripley
(committed) Mon 26-Mar-12 19:51:16
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
What does the BT Wholesale checker say?

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Maybe you are not connected to the cabinet you say is 100m away?

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
DrayTek 2850 VN

My Broadband Speed Test

Edited by Ripley (Mon 26-Mar-12 19:52:01)

Standard User Ripley
(committed) Mon 26-Mar-12 19:59:55
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
the wording at the start is a bit odd, stating that you may be too far from the exchange. Its the distance from the cab that makes the difference with FTTC

In regard to what they say about not providing the service if there will be no improvement from ADSL than that makes perfect sense and it would not be logical to order fibre.

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
DrayTek 2850 VN

My Broadband Speed Test


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Standard User karslakep
(newbie) Mon 26-Mar-12 20:17:19
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Re: Plusnet reason for not supplying FTTC for my house.


[re: Ripley] [link to this post]
 
Ripley, thanks for your reply.

I have received this from the website you stated.

Thanks

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.

Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3Mbps; typically the line speed would range between 2Mbps and 4Mbps.

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 4.5Mbps; typically the line speed would range between 2.5Mbps and 7.5Mbps.

Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 23.3Mbps and upstream line speed of 5.6Mbps.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.

Thank you for your interest.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you have already placed an order for Broadband and now wish to change to a new supplier, then you will need to cancel the existing order with your service provider or your new request will be rejected. If you do not know who the current Service Provider is, please contact your new Service Provider, who would be able to help you to resolve this issue.
Standard User BatBoy
(legend) Mon 26-Mar-12 20:21:24
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
Looks like Plusnet have lost the plot.



______________________________________________________________________________. __________________
Standard User karslakep
(newbie) Mon 26-Mar-12 20:35:29
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Re: Plusnet reason for not supplying FTTC for my house.


[re: Ripley] [link to this post]
 
My address is in Bury in which BT pulled the fibre optic cable up the main road, of which my road connects too, there is a new cabinet on the next street down from me, what i am not sure of is whether my phone line is terminated in this cabinet. The FTTC is supposed to reduce the line from 2km (2000m), to reduce the line attenuation from my current value of 52dB. As it is this long length which causes the attenuation, putting fibre to the cabinet reduces the line length and the potential noise, such that a high speed connection can be established.
Standard User Kr1s69
(knowledge is power) Mon 26-Mar-12 20:36:50
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
what's your postcode?

Kris

Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Sky Netgear DG934G
Standard User karslakep
(newbie) Mon 26-Mar-12 20:40:34
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Re: Plusnet reason for not supplying FTTC for my house.


[re: Kr1s69] [link to this post]
 
BL8 1TZ
Standard User Ripley
(committed) Mon 26-Mar-12 20:41:41
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
try putting your postcode into this...

http://www.google.com/fusiontables/DataSource?snapid...

click options then filter by 'equal to ignoring case' - type your postcode without spaces

That will tell you what cabinet you are connected to.

You must be a long way from the cab but it seems the speeds would still be far better than you would get on ADSL2+

Freeserve Dial-Up --> BTopenworld --> <n>ildram -->Talk Talk LLU --> ZeN
DrayTek 2850 VN

My Broadband Speed Test

Edited by Ripley (Mon 26-Mar-12 20:43:12)

Standard User Kr1s69
(knowledge is power) Mon 26-Mar-12 20:47:31
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
You're on Cab 45. This cab serves all lines covering the following post codes:

BL81UD
BL81SR
BL81TJ
BL81UF
BL81TY
BL81WN
BL81SE
BL81QN
BL81SJ
BL81TQ
BL81TH
BL81TZ
BL81TF
BL81SH
BL81TL
BL81UB
BL81TU
BL81ST
BL81TX
BL81SZ
BL81SQ
BL81TE
BL81TT
BL81TB
BL83HE

Plotting these on a map gives the result below.

http://batchgeo.com/map/68211acb6e80715b57bdb5172a36...

You mentioned a cab nearby, is it on this main road? if so the data suggests this is cab 45. It may have markings on it indicating its cab number. You can use google streetview or have a wander down this road to find the cab.

Kris

Sky Broadband Unlimited
Ashington (Northumberland) Exchange
Sky Netgear DG934G
Standard User RobertoS
(sensei) Mon 26-Mar-12 21:19:53
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
How long since your phone "line" changed? Do you mean the number, and was it within the last three days?

Or are you on an LLU or Virgin Media cable phone line?

____________________________________________________________________________
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User karslakep
(newbie) Mon 26-Mar-12 22:29:13
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Re: Plusnet reason for not supplying FTTC for my house.


[re: RobertoS] [link to this post]
 
The phone line was transferred on 16th and took over a week for them to sort out the broadband. I am not on an LLU backbone it is plusnets own system.
Standard User R0NSKI
(regular) Mon 26-Mar-12 22:42:06
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
You need to post on plus nets forums, and also post the results of the adsl checker you posted earlier, you'd get better results from that than using the support tickets.

it would also be worthwhile if you could find your cabinet, to get a rough idea how far away it is.

Standard User RobertoS
(sensei) Mon 26-Mar-12 22:43:00
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
I think you mean your phone number is the same as it used to be, just you have moved the rental to Plusnet? Did you use this phone number to get the BT Wholesale result you gave in your reply to Ripley earlier?

If so, have you raised this in the Plusnet Community forum? I suggest you do so, with a link to this thread. There is more chance of a rep picking it up quickly there than here.

The bumf from them you posted at the beginning doesn't even make sense frown, and the BT Wholesale one makes it clear you can have FTTC. Though I doubt if you are only 100m from your cabinet, from the BTW estimate.

____________________________________________________________________________
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User R0NSKI
(regular) Mon 26-Mar-12 23:04:33
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Re: Plusnet reason for not supplying FTTC for my house.


[re: RobertoS] [link to this post]
 
I think you'll find the 100 meters was just an example, not his actual distance.

Standard User RobertoS
(sensei) Mon 26-Mar-12 23:06:37
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Re: Plusnet reason for not supplying FTTC for my house.


[re: R0NSKI] [link to this post]
 
Probably smile.

I think he is likely to be 1000m or more from the cabinet though. Which is a long way.

____________________________________________________________________________
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Mon 26-Mar-12 23:06:58)

ISP Representative thatadamwalker
(isp) Tue 27-Mar-12 09:56:01
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
Hi there @karslakep,

I'm sorry for what so far looks like a poor experience you've had with us here.

If its OK with you I'd like to take some time to pick things over in greater detail a little later. I will of course help you out as much as possible here.

From my point of view I can see that FTTC was ordered in February yet that was cancelled and so far I can't see a clear reason why so that's the main point of what I'mm looking into for you.

Also I can see according to our availability checker and it's plain to see from the BT checker that FTTC should be available to you.

I'd like to apologise for the response you quoted in your first post to this thread as I don't think that helps to explain things well, some feedback will be given about that.

The order for ADSL2 is complete now so that side of things should be OK, please bear with me and I'll come back to you after some analysis and digging later.

Adam.

Adam Walker
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User yarwell
(sensei) Tue 27-Mar-12 11:00:17
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Re: Plusnet reason for not supplying FTTC for my house.


[re: karslakep] [link to this post]
 
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 23.3Mbps and upstream line speed of 5.6Mbps.


seems fairly straightforward !

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
ISP Representative thatadamwalker
(isp) Tue 27-Mar-12 12:02:54
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Re: Plusnet reason for not supplying FTTC for my house.


[re: thatadamwalker] [link to this post]
 
@karslakep

Thanks for your time on the phone just now. I'm really glad I could get my teeth into this and get to the bottom of the issue. I'm glad we could get things cleared up for you. As promised I'll be back on the phone to you later to tie things up with this.

Adam.

Adam Walker
Plusnet Support Team
Service Status :: RSS :: Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User paul1360
(member) Tue 27-Mar-12 12:24:42
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Re: Plusnet reason for not supplying FTTC for my house.


[re: thatadamwalker] [link to this post]
 
Nice to see someone from Plusnet is on the ball and trying to sort this out for you OP. In all media firms these days there seems to be a lack of training et al as was shown in the response you had back, I had to read 3 times and still left me shaking my head. Glad I not asked them for FTTC as I'm not far off 5km from the exchange. lol
Hope you get sorted soon.
iechyd da

Standard User jelv
(knowledge is power) Tue 27-Mar-12 16:35:21
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Re: Plusnet reason for not supplying FTTC for my house.


[re: paul1360] [link to this post]
 
If FTTC is available, being that far from the exchange is a very good reason for switching to fibre.

With FTTC only the distance from home to the cabinet affects the speeds, the distance of the cabinet to the exchange has negligible effect.

jelv

Plusnet user since November 2001
Standard User CurlyWhirly
(eat-sleep-adslguide) Tue 27-Mar-12 19:40:42
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Re: Plusnet reason for not supplying FTTC for my house.


[re: jelv] [link to this post]
 
In reply to a post by jelv:
With FTTC only the distance from home to the cabinet affects the speeds, the distance of the cabinet to the exchange has negligible effect.

I think this is because fibre has very low signal loss.
Standard User paul1360
(member) Wed 28-Mar-12 10:57:17
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Re: Plusnet reason for not supplying FTTC for my house.


[re: jelv] [link to this post]
 
I agree hence my swap from 1.5Mb/1Mb to 39Mb/9Mb it was a no brainer for me any way. I understand that exchange to cab on FTTC has little effect on speed it's cab to house is the 1, I'm about 150mts from the cab so hence my speed, they have had to install another cab as the 1st one filled up very fast (200 slots so a small 1). There does seem to be a lot of problems with what anybody can get as the OP has shown BT say yes Plusnet says no and the OP is not the 1st to find this out. In fact I've come upon a crazy 1 also, a few days ago I went to check what speed I could get when BT uplift to 80/20, the isp checker told me FTTC was not in my area but I could get 1.8Mb from them but on the same page it told me I could get 36/2 on FTTC. Crazy system if you ask me lol
iechyd da

Standard User yarwell
(sensei) Wed 28-Mar-12 15:29:16
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Re: Plusnet reason for not supplying FTTC for my house.


[re: jelv] [link to this post]
 
I can't imagine there will be many cases where the cabinet is further away than the exchange smile

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User R0NSKI
(regular) Wed 28-Mar-12 15:44:25
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Re: Plusnet reason for not supplying FTTC for my house.


[re: yarwell] [link to this post]
 
My old house for one (CT118RE), my back gate was almost opposite the back entrance to the Ramsgate exchange, in fact the DP was against the wall of the exchange. I was surprised when I looked it up out of curiosity and found it was indeed on a cabinet, round the corner and up the road a bit.

Moved out in 2002, so never had broadband there, but bet they get almost the full speed.

Edited by R0NSKI (Wed 28-Mar-12 15:45:22)

Standard User yarwell
(sensei) Wed 28-Mar-12 18:13:48
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Re: Plusnet reason for not supplying FTTC for my house.


[re: R0NSKI] [link to this post]
 
the cabinet was closer on the cable run though, if not as the crow flies.

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

MaxDSL diagnostics
Standard User Bobby_Valentino
(fountain of knowledge) Wed 28-Mar-12 19:38:30
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Re: Plusnet reason for not supplying FTTC for my house.


[re: paul1360] [link to this post]
 
In reply to a post by paul1360:
I agree hence my swap from 1.5Mb/1Mb to 39Mb/9Mb it was a no brainer for me any way. I understand that exchange to cab on FTTC has little effect on speed it's cab to house is the 1, I'm about 150mts from the cab so hence my speed, they have had to install another cab as the 1st one filled up very fast (200 slots so a small 1). There does seem to be a lot of problems with what anybody can get as the OP has shown BT say yes Plusnet says no and the OP is not the 1st to find this out. In fact I've come upon a crazy 1 also, a few days ago I went to check what speed I could get when BT uplift to 80/20, the isp checker told me FTTC was not in my area but I could get 1.8Mb from them but on the same page it told me I could get 36/2 on FTTC. Crazy system if you ask me lol
iechyd da

When you say BT had to change the FTTC cabinent to a larger capacity one, did you loose any service, if so how long did you loose service for?

My Broadband Speed Test
Standard User TheManStan
(regular) Wed 28-Mar-12 21:03:39
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Re: Plusnet reason for not supplying FTTC for my house.


[re: Bobby_Valentino] [link to this post]
 
No Bobby, there is a big 288 slot one and they've placed another smaller 144 slot one next to it to increase capacity for the area.

Standard User R0NSKI
(regular) Wed 28-Mar-12 22:41:06
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Re: Plusnet reason for not supplying FTTC for my house.


[re: yarwell] [link to this post]
 
In reply to a post by yarwell:
the cabinet was closer on the cable run though, if not as the crow flies.


No, exchange is much closer, cabinet is further away.

Standard User Bobby_Valentino
(fountain of knowledge) Wed 28-Mar-12 22:55:29
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Re: Plusnet reason for not supplying FTTC for my house.


[re: TheManStan] [link to this post]
 
In reply to a post by TheManStan:
No Bobby, there is a big 288 slot one and they've placed another smaller 144 slot one next to it to increase capacity for the area.

Ah so they leave the cab they initially installed and then install the larger one next to it, interesting.

My Broadband Speed Test
Standard User paul1360
(member) Sat 31-Mar-12 09:51:46
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Re: Plusnet reason for not supplying FTTC for my house.


[re: Bobby_Valentino] [link to this post]
 
No loss of Service as they install another new cab about 40+m down the road. I do know a few people who did as they new can was closer to them so they swapped them over. They went and seen all that where going to be affected by this explaining what why et al and said the LOS would be for 1/2 a day but in the end my mate said it was just over 1 3/4 hrs before he was back up and running.
iechyd da

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