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Standard User robvxr
(newbie) Fri 06-Apr-12 11:36:52
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Re: Whole street can get Infinity apart from me?


[re: yarwell] [link to this post]
 
It's possible you could be on a different cab from everyone else on your street. Just depends when your house was connected to the phone network which could have meant that there was no more room in the cabinet

BTBroadband

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ISP Representative Adsl24
(isp) Fri 06-Apr-12 11:54:33
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Re: Whole street can get Infinity apart from me?


[re: bellissimo] [link to this post]
 
Please PM me your address including postcode and I'll see what I can find out for you!

James
Technical Director, ADSL24

We supply ADSL, ADSL2+, LLU and FTTC VDSL2 services as well as cheap line rental and bundle deals!
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User bellissimo
(newbie) Fri 06-Apr-12 12:12:56
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Re: Whole street can get Infinity apart from me?


[re: robvxr] [link to this post]
 
Agree that it's technically possible but the chances of it happening I find are very low. I am informed by BT that the Exchange I am connected to is fibre enabled so this leaves the cabinet. So unless my house is the only one connected to this cabinet which isn't fibre enabled then I'm going to chalk it up to records not being accurate at BT's end.


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Standard User lockyatlrg
(fountain of knowledge) Fri 06-Apr-12 14:30:06
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Re: Whole street can get Infinity apart from me?


[re: bellissimo] [link to this post]
 
Have you found out what cab you are connected to?

BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
Attainable 97040D 35659U
Sync 39999D 9995U
Attenuation: 9.6 SNR: 22.6
Line Length 300meters
Standard User paulb100
(learned) Fri 06-Apr-12 14:47:15
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Re: Whole street can get Infinity apart from me?


[re: lockyatlrg] [link to this post]
 
just a stab in the dark... but, i think it may be because your phone line is through SKY (if it is) and may no longer be on BT's system as it now belongs to sky? just a guess like I say... your sky phone & broadband is probably MPF LLU and I wonder if its related, like u say the phone number checker wont work cos its not on BT or BT WLR3, its on SKY's own network & hardware (SVBN) - I know the address checker should still work perhaps but that may be part of the problem here, sky have the phone number for that address, as its full MPF LLU the address also may have been removed from BTo database

I remember similar thing when your on Talk Talk and you enter phone number into ISPs websites to see if you can get broadband and it says unavailable or number not found because talk talk own the number and looked like it was removed from BTo's database.

there is also the possibility that you (for whatever reason) are fed from a different cab, although unlikely if every house in the street can get it. (which ash already been suggested)

are any of your neighbours on Sky Phone line and does their address come up trumps for fibre?

Like I say I may be wrong and just putting it out there

-------------------------------------------------------------
Tech & Broadband Chat

Edited by paulb100 (Fri 06-Apr-12 14:48:36)

Standard User bellissimo
(newbie) Fri 06-Apr-12 15:08:18
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Re: Whole street can get Infinity apart from me?


[re: lockyatlrg] [link to this post]
 
Cables all seem to join up in the same place. I'm on the same cabinet as the rest of my row.
Standard User Zarjaz
(knowledge is power) Fri 06-Apr-12 18:12:42
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Re: Whole street can get Infinity apart from me?


[re: robvxr] [link to this post]
 
It's possible you could be on a different cab from everyone else on your street. Just depends when your house was connected to the phone network which could have meant that there was no more room in the cabinet

Hush now. How is your ill informed guess work going to help the OP ?

Standard User Zarjaz
(knowledge is power) Fri 06-Apr-12 18:13:40
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Re: Whole street can get Infinity apart from me?


[re: bellissimo] [link to this post]
 
Which street is it ?

Standard User bellissimo
(newbie) Fri 06-Apr-12 18:18:39
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Re: Whole street can get Infinity apart from me?


[re: Zarjaz] [link to this post]
 
Rossby
Standard User R0NSKI
(member) Sat 07-Apr-12 18:09:44
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Re: Whole street can get Infinity apart from me?


[re: bellissimo] [link to this post]
 
It wouldn't surprise me if its an error in bt's data, I've seen plenty in the spreadsheet data which looks like errors.

Perhaps it would be worth contacting the op of this thread http://forums.thinkbroadband.com/fibre/f/4096502-cab... he seems to have got a similar problem resolved.

Posted from a boat on the Norfolk Broads smile

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