Upgrade time

How long is it taking you guys to get your increase in speed?
I registered for it this morning hoping to come home from work to find superfast grease lightning speeds but I'm still on my 38.72 Mbps profile.

A friend called yesterday and it was applied today. So it's fairly quick it seems

took just over 12 hours for mine to be upgraded , if u have increased upload but stil 38.72 ip profile restart modem/router

In reply to a post by Bapteeed:

took just over 12 hours for mine to be upgraded , if u have increased upload but stil 38.72 ip profile restart modem/router

Thanks for that mate, I'll bare that in mind

Have you tried turning the modem and router off for a couple of minutes?

Also see a PM I've just sent you about something else . (Flashing red icon near the top).

no I haven't restarted my modem.
I'm expecting it to re sync itself based on what I've read,

Some seem to, some don't.

I upgraded online Thursday afternoon but was told it wouldn't take effect until Monday.

There's probably a queue by now in some areas. BT ( ) didn't think anyone would really bother so there's no staff pre-allocated to dealing with a short surge.

Assuming three minutes clerical time and 30-60 seconds on-screen time, plus a couple of sips of strong coffee to help the over-stressed operative cope with the pressure, we are looking at up to 5 minutes per upgrade. Say 100 in the queue, plusmeal and toilet breaks, that's 11 person-hours. Plus the Grand National, three days.

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In reply to a post by Duck:

I upgraded online Thursday afternoon but was told it wouldn't take effect until Monday.

i did the same and was given the 19th for when it would be completed but a quick call changed this to the 13th