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Standard User Bald_Eagle1
(committed) Sun 15-Apr-12 01:45:36
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Re: FTTC DLM after No Dial Tone Fault


[re: BuckleZ] [link to this post]
 
Following repair work, my connection was stuck at 23.6Mb for 10 days until an engineer visited to request a DLM re-set while on site.

The re-set gave me a 35.3Mb sync speed, which is about the best my connection can achieve.

I had to keep pushing to get the re-set arranged though because:-

a) We are not supposed to be able to see our stats, instead relying on BT's IP Profile (which gives no indication of attainable speeds)
b) The fault threshold speeds are ridiculously low anyway (something like 12Mb or 15Mb for the 40Mb service & I'm not sure what it is for the 80Mb service but you can bet it will be less than 40Mb).
Standard User BuckleZ
(fountain of knowledge) Sun 15-Apr-12 01:48:21
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Re: FTTC DLM after No Dial Tone Fault


[re: Bald_Eagle1] [link to this post]
 
I'll give it 10days before I email Mr Livingstone. Anytime I have an issue like this... it gets sorted ASAP with one quick email to CEO office.


You'd think by now ISPs could reset DLM flip sake!

Standard User Bald_Eagle1
(committed) Sun 15-Apr-12 02:01:07
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Re: FTTC DLM after No Dial Tone Fault


[re: BuckleZ] [link to this post]
 
If you do end up emailing him, perhaps in passing you could ask for an explanation as to the reasoning behind supplying locked modems wink

Anyone could think BT were being intentionally secretive & deceitful........................

You could always ask him to put a "BT Approved" stamp on asbo's unlocking firmware smile


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Standard User Moradin
(member) Sun 15-Apr-12 09:32:51
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Re: FTTC DLM after No Dial Tone Fault


[re: Bald_Eagle1] [link to this post]
 
ask him to put a "BT Approved" stamp on asbo's unlocking firmware


lol - he should hire him !

-----------------------------------------------
December PCP to postcode checker
https://www.google.com/fusiontables/DataSource?snapi...
My Broadband Speed Test
Standard User jchamier
(knowledge is power) Sun 15-Apr-12 12:18:35
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Re: FTTC DLM after No Dial Tone Fault


[re: BuckleZ] [link to this post]
 
In reply to a post by BuckleZ:
I'll give it 10days before I email Mr Livingstone. Anytime I have an issue like this... it gets sorted ASAP with one quick email to CEO office.


Given your an Infinity customer that makes sense.

The question about OpenReach's locked modem should probably go to Olivia Garfield surely? (CEO, OpenReach).

James - be* pro - 16.8 or 17.2mbps BQM
Still waiting for FTTC cabinet since Mar 2011- THFB PCP 5
Standard User lee111s
(regular) Sun 15-Apr-12 16:07:59
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Re: FTTC DLM after No Dial Tone Fault


[re: jchamier] [link to this post]
 
The circuit will be banded due to the line fault.

Emailing the CEO won't help in this instance as Openreach won't reset DLM like BT wholesale do on ADSL unless Openreach identify an issue caused by DLM.

Leave it as it is and the cap will be removed in time. How long is the question. VDSL DLM works completely different to ADSL DLM and it can take weeks for changes to be made, including interleaving and banded profiles.
Standard User BuckleZ
(fountain of knowledge) Sun 15-Apr-12 18:53:04
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Re: FTTC DLM after No Dial Tone Fault


[re: lee111s] [link to this post]
 
Thanks for the info! It has also added interleaving to the line again now too. Complete nightmare.

Standard User lee111s
(regular) Sun 15-Apr-12 19:10:11
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Re: FTTC DLM after No Dial Tone Fault


[re: jchamier] [link to this post]
 
In reply to a post by jchamier:
In reply to a post by BuckleZ:
I'll give it 10days before I email Mr Livingstone. Anytime I have an issue like this... it gets sorted ASAP with one quick email to CEO office.


Given your an Infinity customer that makes sense.

The question about OpenReach's locked modem should probably go to Olivia Garfield surely? (CEO, OpenReach).


It's got nothing to do with the Openreach VDSL modem. Liv would have it passed into BT Retail as Openreach don't deal with end users.
Standard User BuckleZ
(fountain of knowledge) Mon 16-Apr-12 16:41:42
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Re: FTTC DLM after No Dial Tone Fault


[re: lee111s] [link to this post]
 
Has anyone actually had DLM make positive changes to their line? for eg after a fault?

How long does it usually take?

Standard User maniac886
(member) Mon 16-Apr-12 17:39:50
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Re: FTTC DLM after No Dial Tone Fault


[re: BuckleZ] [link to this post]
 
I had a fault with my line last year and had DLM kick in numerous times. In my experience it took anytime between 7-10 days to go back to normal and my I.P profile to return to 38717 down. There was one time were it took over 2 weeks and I had to raise a fault to get an engineer to request the line to be reset.

BT Infinity
200m to cabinet
72.15MB/s down / 16.03MB/s up
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